It was an emergency booking, booked yesterday for today. Already by the booking I sensed that something was off. As I needed assistance with the booking I wrote an e-mail at 4:50 PM. After half an hour they didn't answer. It can happen if you're busy. So I tried to call them at 5:20 but nobody picked up. I tried again at 5:45, still nobody picked up. After that I created a new account to be able to book the Studio and the website gave a note saying that I would receive the e-mail confirmation with the check-in instructions in a few minutes. After 20 minutes I didn't receive anything and called again. This time they surprisingly answered the call and I told them about it. They said that it usually takes from 40 minutes to an hour to get the confirmation, then asked for my name and sent it to me "manually". I checked in at 2:05 today and as I open the door I got taken by a smell of closed/unused room. The sight wasn't better: it wasn't the Studio that I booked. So I called again and tried to explain, but the (teenager? sounded like one based on the voice) employee passive-aggressively told me that it's my own fault if I look at the photos on the homepage and book another studio. I answered him that the photos were on the reservation and he raised his voice and told me again the same thing, at which point I also raised my voice and told him to calm down and listen. He then shouted "Calm down? you don't tell me to calm down!" and then hung up the phone in my face. I think I'll check if there are some legal ways to get my money back.
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