appartements de vacances de Jawa Timur, Indonésie

Wonderful stay at Ascott Waterplace Surabaya – highly recommend! We had a fantastic stay at Ascott Waterplace Surabaya and couldn’t have asked for more. Location is unbeatable. Right on the waterfront with easy access to Pakuwon Mall and plenty of restaurants nearby. Everything felt convenient, and the view from the apartment was stunning, especially at night. The apartment was spotless and very clean throughout our stay. Housekeeping was thorough, and the space felt fresh, comfortable, and well-maintained from day one. A huge thank you to the staff for making it extra special. We mentioned it was my little girl’s birthday, and they went out of their way to prepare a lovely surprise for her. It was such a thoughtful touch that made her day and ours. The team was consistently helpful, friendly, and quick to assist with anything we needed. If you’re looking for a clean, comfortable, and well-located place in Surabaya with staff who genuinely care, Ascott Waterplace is it. We’ll definitely be back. Thanks again for making our trip so memorable!

La location est grande, les personnes sont très amicales, le petit déjeuner est bon, un très bon café en bas des escaliers. Le centre de galaxie est à 3 minutes de marche et beaucoup de nourriture à proximité. La chambre est confortable et propre. Le petit déjeuner est très bon, la cuisine avec cafetière, lave-vaisselle et un grand réfrigérateur. Il est extrêmement bruyant quand il y a des sirenes ou des moteurs lourds qui passeront, je dois tourner la musique pour dormir.

Lantai seperti tidak pernah disapu dan dipel.

1. Friendly service 2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv, 3. Good amenities but towels are old, overused 4. Complimentary water n snacks 👍🏻 5. Hot/cold water dispenser in the apartment 👍🏻 6. Lamp plug wire was exposed 7. Cupboards/shelves were cracked/broken 8. Stained- scissors, towel, stool, sink, bathroom tiles 9. Trail of ants found in the bathroom but service staff came promptly to clean it 10. Kitchen area has a musty smell - maybe due to poor ventilation 11. Bathroom door handle cover was loose 12. Water flow was slow

Hotel nya bersih. Tapi pintu kamar mandinya agak rusak. Sulit di buka. Receptionistnya ramah tapi ga stay 24jam.

1. The bathroom wasn't ready for use; some of the tiles were loose, making it look dirty, including the bathroom floor. 2. When we turned on the faucet, a strong odor came from the drain or water pipe. 3. The blanket was too small, only suitable for one person. 4. The balcony door was difficult to push open; a sliding door would have been recommended to make the small balcony usable, even though it housed the AC unit. Otherwise, the room was good, and the location is highly recommended.

Seriously Loved This Place!” “Okay, so I just-got back from staying here and seriously, it was amazing. From the moment we walked in, the staff were-just so genuinely friendly, not in that fake ‘customer service’ way, you know? Our room was spotless – like, sparkling clean – and the bed felt like sleeping on a cloud. Plus, the view was awesome! Breakfast was a huge spread with tons of yummy stuff. Location-wise, it was perfect for exploring everything. Already itching to go back!

La chambre est immense ! Elle comprend un salon avec un canapé et une table à manger. Tout est fonctionnel et d'une propreté impeccable. Le personnel est également très aimable et serviable. Le seul point à améliorer est la salle de bain : l'une des deux toilettes n'a qu'un rideau et ne descend pas jusqu'au sol, ce qui provoque des éclaboussures d'eau pendant la douche. Dans l'ensemble, c'est un très bel hôtel. J'y retournerai avec plaisir lors de mon prochain séjour à Surabaya. Merci.

Le petit déjeuner est très professionnel, surtout les week-ends, et c'est vraiment superbe. J'ai eu des soupes de viande frite, de poulets et de prunes, de jus de fruits locaux spéciales, de nourriture traditionnelle, plus le buffet habituel.

The apartment is small and worn out. The glass at the kitchen wall cracks. The toilet is dirty too. Needs to renovate and do some painting. The balcony is too small and dirty. The location is very good though as it is connected to the supermall pakuwon.