appartements de vacances de Jawa Timur, Indonésie

Wonderful stay at Ascott Waterplace Surabaya – highly recommend! We had a fantastic stay at Ascott Waterplace Surabaya and couldn’t have asked for more. Location is unbeatable. Right on the waterfront with easy access to Pakuwon Mall and plenty of restaurants nearby. Everything felt convenient, and the view from the apartment was stunning, especially at night. The apartment was spotless and very clean throughout our stay. Housekeeping was thorough, and the space felt fresh, comfortable, and well-maintained from day one. A huge thank you to the staff for making it extra special. We mentioned it was my little girl’s birthday, and they went out of their way to prepare a lovely surprise for her. It was such a thoughtful touch that made her day and ours. The team was consistently helpful, friendly, and quick to assist with anything we needed. If you’re looking for a clean, comfortable, and well-located place in Surabaya with staff who genuinely care, Ascott Waterplace is it. We’ll definitely be back. Thanks again for making our trip so memorable!

What a great place to stay to be honest with you all. I used to stay here with my family for staycation, this place is really giving us a good vibe! It's totally clean and the location is very good!!! There are a lot of shopping malls nearby too

Lantai seperti tidak pernah disapu dan dipel.

1. Friendly service 2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv, 3. Good amenities but towels are old, overused 4. Complimentary water n snacks 👍🏻 5. Hot/cold water dispenser in the apartment 👍🏻 6. Lamp plug wire was exposed 7. Cupboards/shelves were cracked/broken 8. Stained- scissors, towel, stool, sink, bathroom tiles 9. Trail of ants found in the bathroom but service staff came promptly to clean it 10. Kitchen area has a musty smell - maybe due to poor ventilation 11. Bathroom door handle cover was loose 12. Water flow was slow

Hotel nya bersih. Tapi pintu kamar mandinya agak rusak. Sulit di buka. Receptionistnya ramah tapi ga stay 24jam.

Situé sur le centre commercial Pakuwon et à seulement une minute du parc Shanghai (l'endroit le plus branché de Surabaya en ce moment), cet immeuble vaut vraiment le coup. La remise des clés est facile et une caution est demandée. Les poubelles sont en libre-service et l'appartement est plutôt confortable ! Une cuisine est à votre disposition si vous souhaitez cuisiner. L'odeur du linge de lit n'était pas très agréable, mais ce n'était pas vraiment important pour un court séjour. Si vous prévoyez des activités dans l'est de Surabaya/Pakuwon, vous pouvez envisager cet hébergement.

The room is massive! It has its living room with a sofa and also dining table. Everything works well and so clean. The staff also is very kind and informative. If something need to be improve is the bathroom, one of two toilet only has a curtain and not full to the floor so the water splash everywhere when taking the shower. Overall this is really nice hotel, will comeback again next time if I go to Surabaya. Thank you

Le petit déjeuner est très professionnel, surtout les week-ends, et c'est vraiment superbe. J'ai eu des soupes de viande frite, de poulets et de prunes, de jus de fruits locaux spéciales, de nourriture traditionnelle, plus le buffet habituel.

The apartment is small and worn out. The glass at the kitchen wall cracks. The toilet is dirty too. Needs to renovate and do some painting. The balcony is too small and dirty. The location is very good though as it is connected to the supermall pakuwon.

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