Hôtels familiaux de Texas, États-Unis

The Front Desk is only one person in charge , also doing the shuttle picking up, so take 40 minutes waiting in the airport

The Riverwalk Plaza is located near other bars and food places. It is great for families, in their lounge they have movies, chess and other family games. On the other side you will find the Gavel. Good bar and great atmosphere, did not try any food but their drinks were on point.

Globalement, très bon, pratique de sortir, marche à la nuit, regarder le parcours de la lumière de l'église Saint-Antonio peut arriver, et visiter le site de la guerre d'Alamo, aller au parc de résidence historique de l'Espagne au XVIIIe siècle, bon 👍, la voiture d'hôtel est presque à faire Ulong, le parking du mur de l'hôtel est membre de la commission, Et la route de la porte de l'hôtel ⬆️ appartient à un passage unique. Après avoir une lumière rouge à la droite, un restaurant rapide Da-Mela est le parking du client ordinaire. Si vous êtes sur le côté du mur, vous recevrez une amende de police.

The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it. We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.

C'est un peu déçu. Il n'y a pas de boucle dans la chambre. Je vais changer une bonne. Les installations sont plus vieilles, mais c'est le prix cher, un centime et un lot.

The facilities were satisfactory. The food was acceptable. However, I was highly dissatisfied with the front desk service. I attempted an early check-in and was informed that the earliest I could check in was 3:00 PM. When I returned at approximately 3:10 PM, I was told I would need to wait an additional 20 minutes or until 4:00 PM because the room was not yet ready. As I was leaving, I observed the two front desk staff members, who appeared to be Hispanic, laughing loudly as I exited. I then waited in my car. Shortly thereafter, I noticed several other guests entering the building and being checked in. I returned to inquire again about my room, and the staff member appeared visibly upset by my return. She checked the availability of my room and, as a result, I was assigned the last room on the first floor, which felt like a punitive measure. We checked out on Sunday, around 11:20 AM. I received a phone call asking if I planned to check out that day. I explained that no staff was present at the front desk to process our check-out, and since we had already returned the key card, we left it in the designated return box. The front desk staff should have verified the return box before calling. Overall, the customer service experience could have been significantly improved.

I recently stayed at this hotel and while it had some redeeming qualities, my overall experience left a lot to be desired. Here's a breakdown of my stay: Pros 1. **Affordable Price**: The room rates were budget-friendly, making it suitable for travelers looking for a cost-effective option. 2. **Staff**: The staff was polite and tried to be helpful, though they seemed understaffed at times. Cons 1. **Amenities**: Basic amenities like toiletries, fresh towels, and a working air conditioner felt subpar. The Wi-Fi was slow and unreliable, making it difficult to stay connected. 2. **Noise**: The walls were thin, and I could easily hear people talking and walking in the hallways, which made it hard to get a good night's sleep. Overall Experience: It might be a decent option for someone on a tight budget and just to stay for one night, but I would recommend spending a little more to stay somewhere with better facilities.

Le grand problème chaque jour: j'ai payé le petit-déjeuner préalablement inclus dans le journal. Mais ici j'ai eu problème chaque jour avec cela. Il n'y a pas de communication entre l'hôtel et le fournisseur de service. Le café est bon, mais c'est un problème que l'hôtel doit résoudre. Chaque jour, ils veulent payer pour le café, que j'ai déjà payé. J'ai fait deux réservations ici et je veux annuler pour cela. Ce n'est pas le problème de qui sert ou de la qualité. C'est la communication. Il est stressé toute la matinée.

Está vez no me tocó que estuviera la habitación tan limpia como la vez anterior, pero la recepcionista me proporcionó trapos y un aromatizante, porque la habitación tenía un olor a humedad. Solicité cambio de habitación al día siguiente en el primer piso. Aquí me tocó la habitación con el piso de la regadera muy marcado con manchas, refrigerador por fuera muy oxidado, las cortinas les falta acomodarse bien, la puerta el seguro se batalla para ponerlo. La puerta del baño parece como si tuviera una mancha de sangre, y la de la entrada toda sucia. La verdad que decepción, hace un mes que vine , pésima la limpieza esta vez me hubiera quedado en la anterior aunque estaba en el segundo piso están más limpias, menos viejas las instalaciones!☹️☹️☹️☹️☹️ tuve que renovar mi reservación porque de aquí me queda más cerca hacer mis compras! 

The hotel is very clean and convenient, close to the river walk and many restaurants. There are two malls nearby within a 10 min walk. I stayed here with my family and we had a great time Will definitely stay there again.