Clean room but tired. Bathroom might benefit from better cleaning. Nice bed and cold air con. Minibar and snack are not refilled so may wish to take photo when you get in to avoid potential issues.
Hotel very popular with families and conference, so expect very crowded lifts (hence delay) and noise in the corridor. Hint of smoke which might have permeated from ducting from other floor(s) at one juncture but not problematic.
Rooms are very clean and spacious! Located right opposite Merdeka Square and Medan City Railway Station. Due to it facing the busy road and area, the noise level can get high (but bearable) if there are events held nearby. Sauna, hot & cold pools available (seperated by gender) are clean and come with lockers & shower facilities. Outdoor swimming pool was well maintained too. Staff were generally quite polite too.
Are we sure this is a 5 star hotel? Service was good, staff are friendly. Location is ok. Rooms need a bit of maintenance. The air con is TOO loud, particularly noticeable at night. No earplugs, no sleep! And connecting rooms are a nightmare if your neighbour wants to be loud all night. With so many rooms why would they allocate adjoining before normal? We had to change room after the first night. Hotel is OK overall
We had a pleasant stay overall. The room was very clean, though a bit small for the price. The staff were friendly and helpful. Breakfast had a good variety, and the rooftop café was a nice place to relax, although the food and drinks were a bit overpriced. The resort layout feels a bit compact since it’s built on terraced land. One thing we missed was the cozy, local village vibe that Tuk Tuk is known for—the atmosphere here felt a bit more generic. Still, considering the limited similar-level options in Tuk Tuk, this resort is a decent choice and I’d consider staying here again.
1st time staying there..
Like the location.. near to Berastagi Supermarket and eatery.
Security was top notch.
Love the Blue Bird taxi standby ....
Front desk is very professional..
Cleanliness of Housekeeping is good and efficient
Facility is decent, room for improvement on keeping and maintain the place...
Only upset during the stay was the restaurant... Service not top notch to brand name..
Opted for the pre dawn / Sahur breakfast... Very much disappointment on selection, quantity and quality.
Top up very late.. n the egg station.. need to let the staff go for training..
Room is huge and super clean. Toilet come with bathtub and shower in different cubicle. Absolutely posh. The breakfast is above and beyond. I really enjoy the food as the have so many different varieties and the breakfast also serve on the top floor where the view of the surrounding of medan is part of the meal. Just breathtaking! I would come to this hotel if i were to visit medan in near future!
The Staff is amazing and very helpful. Stored my luggage there while I went for a jungle trek. The hotel is centrally located and it is quiet by night. The breakfast is amazing. The hotel room is big and clean. Even though I liked everything at the hotel the only room which disappointed me was the gym. The gym is very small and the equipment is not working properly. I would book my stay with the hotel again.
Pleasant Stay with Great Location, But Room Needs Some Improvements
The hotel is in a strategic location — very easy to access shopping malls and local attractions such as Jalan Semarang (great street food!), the train station to Kualanamu Airport.
The lobby is cozy, and the front desk staff are welcoming and fluent in English, which made the check-in process smooth and comfortable.
Breakfast was enjoyable, with a variety of local dishes such as lontong sayur, porridge, local snacks, toast, and a limited salad bar. There’s also a coffee machine available.
I really appreciated the beautiful hotel corridors — has different wallpaper colors and soft carpets, which create a pleasant and inviting atmosphere.
However, the room itself could use some upgrades. The furniture, especially the wardrobe, felt damp and outdated. The mattress was saggy and uncomfortable, and the standing shower flooded easily during use.
It would also be helpful to have a proper dressing table or at least a magnifying mirror in the bathroom. The lighting in the room was too dim for makeup or grooming.
Overall, it’s a convenient and welcoming place to stay, but a few updates in the rooms would greatly enhance the experience.
Weekend rate is expensive compared with weekdays. Unfortunately there is no swimming pool or gym. Suitable for travellers who wants convenient around the city. For the price - yes i will return to the hotel again. Thumbs up.
Nous faisons ici un séjour pour célébrer notre anniversaire de mariage.. Contrôlez et vérifiez en temps utile. Les installations sont bonnes. Petit déjeuner très bon et très bon. Les personnels sont également des services agréables. Merci beaucoup. Juste un peu noté pour laisser passer le gâteau. Non.
Très bien
191 évaluations
8.8/10
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200 BRL
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8.5/10
Très bien
SStcmallThe hotel was good, breakfast is delicious, the pool is located on the top of building was gorgeous view.
TTrip.com local guidesIt’s a decent place with comfy beds and cooling air conditioning. But the problem is that the blower wasn’t mounted properly and is shaking like a sugar cane juice machine. Other than that no issue with the room. There is a welcome drink, to claim it you should go to a lounge on the second floor. When you get there they present you a menu and ask you to select a drink, only after you order the drink off their menu do they actually bring the welcome drink telling you that the drink you ordered is also on its way. I honestly believe it’s a gimmick or a scam. Very disappointed.
HhihelloyellowRooms are very clean and spacious! Located right opposite Merdeka Square and Medan City Railway Station. Due to it facing the busy road and area, the noise level can get high (but bearable) if there are events held nearby. Sauna, hot & cold pools available (seperated by gender) are clean and come with lockers & shower facilities. Outdoor swimming pool was well maintained too. Staff were generally quite polite too.
FFirmin AdobahJ'ai adoré le personnel, mon séjour était agréable surtout le cadre calme soft et accueillant. Une des réceptionniste m'a le plus marqué c'était Ririn. Elle était wonderfull. Je vous conseille ce hôtel
IInvitéSo, me and my husband went to medan recently and decided to stay in this hotel for 2 days. I would say that it ws NOT a pleasant stay. There ws this musty smell at the corridor and in the room. The building is not being maintained well, we can say. There ws cricket in the room .*scared the **** of me*.
Even from the start, the air cond ws nt cold enough and there ws so weird noise if we decrease the temperature, bt we wr told that its already at its maximum coldness and the noise will goes off in a while. Hahaha. As expected, the air cond ws nt functioning in the middle of the night. Hmmmm... we decided to shift to another hotel the next day.
So, please maintain your hotel, guys. 🙏 🙏 🙏
BBroeryI used to stay here during my golfing days more than 10 yrs ago. This time I came alone.
The shower is erratic, flow haywire, No Live music at Lobby Lounge, Karaoke is Closed, and my room is facing the pool,so Noisy and Loud at New year 31/12 celebration.
TV channels adequate, coffee Tea r good.
Breakfast, average and boring.
KKelv69Are we sure this is a 5 star hotel? Service was good, staff are friendly. Location is ok. Rooms need a bit of maintenance. The air con is TOO loud, particularly noticeable at night. No earplugs, no sleep! And connecting rooms are a nightmare if your neighbour wants to be loud all night. With so many rooms why would they allocate adjoining before normal? We had to change room after the first night. Hotel is OK overall
RRoshahimi RoslanI recently stayed at JW Marriott Hotel Medan and was truly impressed by the experience from start to finish. The service was exceptional—every staff member I encountered was warm, professional, and eager to assist, whether it was at check-in, concierge, or housekeeping.
The room was spacious, clean, and elegantly designed, with a fantastic view of the city skyline. The bed was super comfortable, and the bathroom was spotless with high-quality amenities. The Wi-Fi was fast and reliable, which was a huge plus.
The facilities were top-notch—I particularly enjoyed the infinity pool on the upper floor, which offers an incredible panoramic view of Medan. The fitness center was well-equipped and clean.
Food-wise, I was blown away by the breakfast buffet at Marriott Café. A wide variety of both local and international dishes, all fresh and delicious.
Overall, JW Marriott Medan exceeded my expectations. If you're looking for a blend of luxury, comfort, and excellent service, this is the place to be.
TTanMerryPleasant Stay with Great Location, But Room Needs Some Improvements
The hotel is in a strategic location — very easy to access shopping malls and local attractions such as Jalan Semarang (great street food!), the train station to Kualanamu Airport.
The lobby is cozy, and the front desk staff are welcoming and fluent in English, which made the check-in process smooth and comfortable.
Breakfast was enjoyable, with a variety of local dishes such as lontong sayur, porridge, local snacks, toast, and a limited salad bar. There’s also a coffee machine available.
I really appreciated the beautiful hotel corridors — has different wallpaper colors and soft carpets, which create a pleasant and inviting atmosphere.
However, the room itself could use some upgrades. The furniture, especially the wardrobe, felt damp and outdated. The mattress was saggy and uncomfortable, and the standing shower flooded easily during use.
It would also be helpful to have a proper dressing table or at least a magnifying mirror in the bathroom. The lighting in the room was too dim for makeup or grooming.
Overall, it’s a convenient and welcoming place to stay, but a few updates in the rooms would greatly enhance the experience.
IInvitéClean room but tired. Bathroom might benefit from better cleaning. Nice bed and cold air con. Minibar and snack are not refilled so may wish to take photo when you get in to avoid potential issues.
Hotel very popular with families and conference, so expect very crowded lifts (hence delay) and noise in the corridor. Hint of smoke which might have permeated from ducting from other floor(s) at one juncture but not problematic.
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