L' hôtel est déjà très ancien , surtout dans les installations comme la piscine , le gym est vraiment vieux , mais je vois que la rénovation est en cours , même le lobby est maintenant partiellement proche
Mais la chambre est considérée comme propre :)
Personnel très aimable :)
Location a bit from center but it's ok with taxi
Booked for one night and room is big with bathtub and hotel is opposite delipark mall with lots of shops . Parking is free they will give a paper voucher to show at exit. Breakfast is huge spread and variety.
Everything is great for the hotel. We can see the hotel is aged but it's more than made up by the good maintenance, thus retaining it's lavishness. However there really isn't nothing interesting nearby and the road in front are way to busy for any pedestrians walking
Les gens amis et utiles, bon et propre, bon restaurant et bar près de l'hôtel, à l'invitation des gens de l'Ouest comme des aliments si vous ne vous attendez pas à des aliments indonésiens, je vous recommande vivement.
Installations propres et nouvelles
Très belle vue
Cependant, le service est inférieur à la moyenne, le service de restaurant sur le toit de l'évacuation est assez pauvre
Le service de concierge est mauvais pour le personnel.
Le service du personnel de la réception est extrêmement lent
Spacious room, love the bed as it’s comfy and big
No iron provided in the room, has to request for it and have to call 3 times to the housekeeping before it’s delivered to my room.
Location is great for me in that its only 7 mins by car to the airport. Medan downtown is about 30 minutes away through challenging traffic.
The service staff were excellent all round. Amenities, rooms and public areas were clean. The swimming pool water did look a bit cloudy although the bottom of the pool is visible from overhead. I did not swim though.
Complimentary tea bags should include English breakfast or black tea. Small niggle but it takes on greater significance if you stay in the area long enough to miss strong tea because almost all restaurants serves very weak tea.
Breakfast offering especially the local cuisines could be better - at least for me. The tea was really weak ( read above); there was only one choice of plain white sandwich loaf. No butter, although vegetable oil-based margarine was offerred. The danish pastry were stiff and cloy but I guess I need to manage my expectations as this cuisine is not indigeneous. But if a simple improvement could be done, I believe this hotel will draw more satisfaction from (foreign) guests.
Good work!
Worth it, strategic location near night coulinary place… selat panjang street, semarang street. Clean and comfort room.. with cool aircon. Definitely will stay here next time.😍👍
Le service de la chambre était propre et les toilettes étaient remplies chaque jour. Pas de plaintes. Super près de la gare principale qui se connecte directement à l'aéroport. Le petit déjeuner commence à 0630 à 1000. Le menu de chaque jour est différent. Un peu de déclin est que les plats sont étiquetés en Bahasa indonésien, donc vous pourriez avoir besoin d'aide si vous voulez vraiment savoir ce que les plats sont servis. À 0700, le buffet commence la station d'omélette et la station de noodles vivantes.
La maison est faite tous les jours. Linettes sont propres, pas d'odeur, les serviettes sont également très propres. Bon travail pour l'hôtel. Je recommande tous les types de voyageurs de rester.
296 évaluations
8.7/10
Prix à partir de
24 €
par nuit
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8.6/10
SStcmallThe hotel was good, breakfast is delicious, the pool is located on the top of building was gorgeous view.
IInvitéGrand City Hall Medan Hotel – A Warm and Memorable Stay in Medan
My recent two-night stay at Grand City Hall Medan Hotel during Ramadan turned out to be a delightful experience — one that combined comfort, convenience, and exceptional service.
Service and Hospitality
What really stood out to me was how the staff went above and beyond to ensure our comfort. On our last night, we ran into a bit of trouble — the AC in our room suddenly started making loud noises in the middle of the night. Not exactly ideal when you’re hoping for a peaceful rest.
But here’s what impressed me: the hotel staff handled it so well. They responded quickly, offered us a new room without hesitation, and even helped us pack and move our belongings. It’s rare to see that kind of care and attention, especially in the middle of the night. Thanks to their swift action, what could have been a frustrating night turned out to be just a minor hiccup — and we were able to get back to a restful sleep without much trouble.
Hotel Design and Amenities
The hotel itself is beautifully designed — modern yet inviting. We stayed in one of their Japanese-style rooms, which turned out to be a real highlight. The room had a peaceful Tatami area, adding a lovely touch of authenticity. It felt like stepping into a little corner of Japan — perfect for relaxing after a long day. Plus, the Jacuzzi in the room was an amazing bonus — just what we needed to unwind.
Ramadan Dining Experience
Since we visited during Ramadan, the hotel’s thoughtful approach to accommodating fasting guests was a real plus. Their Sahoor menu was fantastic — delicious, filling, and full of variety. It felt like they genuinely cared about making sure we had a satisfying start to our day.
In the evenings, their iftar session was another standout. The setup — both indoors and outdoors by the pool — created a relaxed yet festive atmosphere. The menu was well-curated, offering a range of tasty dishes at a reasonable price. To top it off, their lobby café offered complimentary tea, coffee, and small iftar snacks every afternoon — a thoughtful touch that felt incredibly welcoming.
Location
Being right in the heart of Medan was another big win. Whether you’re exploring the city’s vibrant food scene or heading out for business, the hotel’s central location makes everything easily accessible.
Room Cleanliness and Maintenance
While the room itself was clean and well-maintained, I felt the bathroom could have used a bit more attention — perhaps a deeper clean to really match the otherwise high standards of the hotel. That said, this was more about my personal preference for spotless surfaces than any major issue.
Ambiance and Atmosphere
One interesting thing I noticed was that the hotel seemed to attract a well-dressed, elegant crowd — it felt like a place where Medan’s esteemed ladies and gentlemen regularly gathered. There was an air of sophistication that added to the charm.
Final Thoughts
If you’re looking for a hotel that offers more than just a place to sleep — one that makes you feel welcome and well-cared for — Grand City Hall Medan Hotel is an excellent choice. From the inviting Tatami room and Jacuzzi to their thoughtful Ramadan touches and top-notch service, this hotel truly made our stay memorable.
I’d definitely recommend it — and I wouldn’t hesitate to stay here again the next time I’m in Medan
SSirivadhanabhakdi𝗕𝗥𝗔𝗡𝗗 𝗡𝗘𝗪 𝗛𝗢𝗧𝗘𝗟
World class hotel. An opulent hotel experience. The room was very clean, quiet and peaceful with a nice view. The food and beverage outlets are amazing and the staff is very friendly and helpful. The service here amazing, free ice cream whilst waiting for check-in is just the tip of the iceberg. The deep joy pool, everyone should dive into once. Their luxury white fluffy towels, plush white bath robes and heavenly-smelling shower gels in tiny little bottles 一there's something about padding around in their fancy bathroom that feels gloriously decadent. The breakfast spread was a culinary delight, and the hotel's facilities, including the spa and fitness center, were top-notch. Located conveniently in the heart of the city, this hotel is the epitome of luxury. I highly recommend it for an unforgettable experience. Recommend this hotel to anyone that can afford it.
𝐓𝐇𝐄 𝐁𝐄𝐒𝐓 𝐇𝐎𝐓𝐄𝐋 𝐈𝐍 𝐓𝐇𝐄 𝐇𝐄𝐀𝐑𝐓 𝐎𝐅 𝐌𝐄𝐃𝐀𝐍 🏆🪙
(𝗥𝗔𝗡𝗞𝗘𝗗 #𝟭 𝗢𝗙 𝟰𝟰𝟯 𝗛𝗢𝗧𝗘𝗟𝗦 𝗜𝗡 𝗠𝗘𝗗𝗔𝗡)
𝐓𝐫𝐢𝐩𝐚𝐝𝐯𝐢𝐬𝐨𝐫’𝐬 𝟐𝟎𝟐𝟐 — 𝟐𝟎𝟐𝟒 𝐓𝐫𝐚𝐯𝐞𝐥𝐞𝐫𝐬’ 𝐂𝐡𝐨𝐢𝐜𝐞 𝐀𝐰𝐚𝐫𝐝𝐬: 𝐁𝐞𝐬𝐭 𝐎𝐟 𝐓𝐡𝐞 𝐁𝐞𝐬𝐭
This marks the third year in a row that The Radisson Hotel Medan has been recognized and received this award.
𝗧𝗥𝗔𝗩𝗘𝗟𝗟𝗘𝗥 𝗥𝗘𝗩𝗜𝗘𝗪 𝗔𝗪𝗔𝗥𝗗 𝟮𝟬𝟮𝟯 | 𝗕𝗢𝗢𝗞𝗜𝗡𝗚.𝗖𝗢𝗠
AND REMEMBER THAT WE ARE THE GREATEST AND THE BEST HOTEL EVER IN THE HISTORY OF THE CITY OF MEDAN.
LEADING BUSINESS HOTEL IN INDONESIA | WTA 2019
LUXURY BUSINESS HOTEL | WLHA 2017
HAPA BEST BOUTIQUE HOTEL 2016一2018
IInvitéSo, me and my husband went to medan recently and decided to stay in this hotel for 2 days. I would say that it ws NOT a pleasant stay. There ws this musty smell at the corridor and in the room. The building is not being maintained well, we can say. There ws cricket in the room .*scared the **** of me*.
Even from the start, the air cond ws nt cold enough and there ws so weird noise if we decrease the temperature, bt we wr told that its already at its maximum coldness and the noise will goes off in a while. Hahaha. As expected, the air cond ws nt functioning in the middle of the night. Hmmmm... we decided to shift to another hotel the next day.
So, please maintain your hotel, guys. 🙏 🙏 🙏
BBroeryI used to stay here during my golfing days more than 10 yrs ago. This time I came alone.
The shower is erratic, flow haywire, No Live music at Lobby Lounge, Karaoke is Closed, and my room is facing the pool,so Noisy and Loud at New year 31/12 celebration.
TV channels adequate, coffee Tea r good.
Breakfast, average and boring.
KKelv69Are we sure this is a 5 star hotel? Service was good, staff are friendly. Location is ok. Rooms need a bit of maintenance. The air con is TOO loud, particularly noticeable at night. No earplugs, no sleep! And connecting rooms are a nightmare if your neighbour wants to be loud all night. With so many rooms why would they allocate adjoining before normal? We had to change room after the first night. Hotel is OK overall
DDianaSpacious room, love the bed as it’s comfy and big
No iron provided in the room, has to request for it and have to call 3 times to the housekeeping before it’s delivered to my room.
TtengnpLocation is great for me in that its only 7 mins by car to the airport. Medan downtown is about 30 minutes away through challenging traffic.
The service staff were excellent all round. Amenities, rooms and public areas were clean. The swimming pool water did look a bit cloudy although the bottom of the pool is visible from overhead. I did not swim though.
Complimentary tea bags should include English breakfast or black tea. Small niggle but it takes on greater significance if you stay in the area long enough to miss strong tea because almost all restaurants serves very weak tea.
Breakfast offering especially the local cuisines could be better - at least for me. The tea was really weak ( read above); there was only one choice of plain white sandwich loaf. No butter, although vegetable oil-based margarine was offerred. The danish pastry were stiff and cloy but I guess I need to manage my expectations as this cuisine is not indigeneous. But if a simple improvement could be done, I believe this hotel will draw more satisfaction from (foreign) guests.
Good work!
NnjqeugeneLe service de la chambre était propre et les toilettes étaient remplies chaque jour. Pas de plaintes. Super près de la gare principale qui se connecte directement à l'aéroport. Le petit déjeuner commence à 0630 à 1000. Le menu de chaque jour est différent. Un peu de déclin est que les plats sont étiquetés en Bahasa indonésien, donc vous pourriez avoir besoin d'aide si vous voulez vraiment savoir ce que les plats sont servis. À 0700, le buffet commence la station d'omélette et la station de noodles vivantes.
La maison est faite tous les jours. Linettes sont propres, pas d'odeur, les serviettes sont également très propres. Bon travail pour l'hôtel. Je recommande tous les types de voyageurs de rester.
ИИгорь БушинНеплохой аппартотель, относительно недорого, большой номер-квартира, хорошая кровать, балкон, большая гостиная. В отеле нет ресторана, зато доставка работает на пять баллов. Находится в хорошем районе, рядом много всего полезного, от банкоматов, молов, до ресторанчиков и продовольственных магазинов. Район безопасный, современный, освещенный. На ресепшене отзывчивый персонал, помог с такси до оз. Тоба, хотя можно было воспользоваться приложением Bluebird ( Граб отказался везти). Курить вроде как бы нельзя, даже на балконе, но если сильно хочется, то можно :)) Единственный недостаток - плохая звукоизоляция с улицей, иногда ночные гонщики мешают спать.
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