chambre d’hôtes de Apulie, Italie

Unfortunately this was a stay of two halves, and I wish I'd heeded other people's low reviews about the host's attitude before booking. The place itself was lovely. A cute, clean little room that seemed authentic and had some nice finishing touches. The area around was beautiful and it's a great location. I was excited to see the room description, stating a spa, billiards room and other amenities that would account for the higher cost of this place. I saw the warning that the booking was non-refundable but took a punt.... I was wrong for doing this. Soon after booking, I received the first of many messages stating the jacuzzi in the photo was an extra 209 euros, which was apparently written in very small print, the large fridge in the photos was just for show and alongside this were given a set of house rules including not being allowed to eat in the room! I didn't like the attitude from the messages and I tried to cancel, over 2 weeks before our stay, but was refused. Cut to the day of stay I was sent another set of rules, this time warning us that if we change the temperature of the air conditioner or any other settings then ”the consequences will be on us”, it also told us to re-read the rules carefully and reminded us we couldn't eat or drink in the room. Self-check in was simple, although on the website it states there's a front desk and luggage storage on site... There isn't. It was 39 degrees outside and 27 inside. I messaged saying that in the heat setting, 24 degrees, was too warm and asked if we could lower the temperature, she refused, I asked for a fan, she pretty much accused me of lying, saying it WASN'T too warm, and after a long and draining conversation she ”allowed” us to change it to 18 degrees. After this, I tried to be civil and she responded with some suggestions of places to eat and visit. We ”respected the people who work for you” as she demanded in the messages. The apartment was equipped with basics but for the price, would have expected extras like small toiletries or glasses for water. It all went well until the last day on check out, I suggested some things to make the stay better such as a friendlier manner, trash cans in the room and more toiletries, as this was quite an expensive stay. I suggested she revisit the description of the hotel and that she didn't send ”the rules.” She didn't like this. In all honesty, the woman, I believe, is a narcissist, and can't take responsibility for her mistakes. She wouldn't accept there were areas for improvement and when it came to asking for help that linked to her apartment, she took it as a criticism on her part and went on the attack. She sent a final message which was copied from one previously sent, so this suggests she's had similar issues before. I had to block her because she wouldn't stop messaging me! I have all the messages saved and complained to trip.com who have been extremely helpful. If you want to stay in a nice place, this is lovely, but there are similar ones out there with nicer hosts. Don't give this rude lady business. I never did get to play a game of billiards.

Overall, the hotel left a good impression: recently renovated, clean, and very conveniently located between the central railway station and the Old Town, close to one of the main entrances to the historic center. The mattress, pillows, bed linen and towels were of good quality, and the sleep comfort was excellent. However, there are some significant downsides. First, there is an additional cleaning fee of €53 for two nights (€26.5 per day), which represents around 40% of the accommodation cost. The cleaning was limited to making the bed; the minibar was not refilled and the towels were not changed. This fee was not clearly included in the total price at the time of booking. Second, there is no natural daylight in the room. My room, like most rooms in the hotel, does not have windows facing outside — all windows (a glass door, a large window and a small window) face the internal hall and reception area. As a result, no daylight enters the room and the curtains have to remain closed for privacy. Third, complimentary water is not provided. Although the three bottles of water in the minibar were not charged at check-out, which I appreciated, the absence of free bottled water as a standard amenity was surprising. Check-in is only possible between 6:00 pm and 8:00 pm, and check-out is from 8:00 am to 10:00 am, which is much more limited than standard international practice. The room was also quite cold, and the heating system was not intuitive to operate. Additionally, since the hotel is located in a residential building, noise from upstairs (footsteps, conversations) was clearly audible, even late at night. The hotel is good in terms of quality and location, but the additional charges and organizational aspects significantly affect the overall experience.

What a truly amazing stay a Masseria Della Piana! I can’t put into words what a special experience it was to stay at this beautiful Masseria!! Staff - the staff would go above and beyond for you, there was nothing they wouldn’t do for you. All incredibly friendly, warm and welcoming, with even the owner bringing us a traditional Puglian breakfast one morning! Every single staff member we interacted with was so kind and welcoming, special shout out to Seydou and Andre (we didn’t get everyone’s name, but I would be calling them out if we had!) and to all the cute doggos and kitties on site!! The grounds/rooms - a truly truly beautiful location. The main pool is a great size, the area in general is very peaceful and tranquil, makes for a perfect pool day! The rooms are quant and perfect for what we needed, more than enough space for three girls with lots of clothes, bags, shoes and make up! They were kept very clean by the staff, good aircon, refilled water in the fridge. Our room even had a private plunge pool which was very cute and perfect for a slow morning. Food - the breakfast selection is great, with homemade focaccia, croissants, cakes, as well as the usual things (bread, cereal etc). The Masseria also hosted a cooking class/dinner on our last night, almost all of the guests attended and we sat at a long table together, there was pizza, calzones and lots of wine! This was a very special experience and so glad we did it. If you want an intimate family run experience in the beautiful Italian countryside, this really is the place for you. I honestly cannot believe anyone would give this place anything but a 5, I would give it a 10 if I could! Thank you Masseria Della Piana for making our holiday so special ❤️

Il est une chambre au 3ème étage dans l'appartement avec 6 chambres et deux salles de bains partagées. J'ai manqué d'informations sur les salles de bains partagées et je vous en prie de prêter attention. J'ai occupé la chambre numéro 3 .Il n'était pas grand, mais propre et confortable. Il est composé de climatiseurs qui fonctionnent très bien, TV, petit réfrigérateur et coussins pour vêtements, table, couvercle et petites machines à café avec quelques sacs de thé et café capsulés. Les toilettes étaient propres, elles étaient nettoyées par un nettoyeur quotidien. J'ai reçu un paquet de towels-3 pièces. J'ai séjourné dans cet appartement pendant 7 nuits, les serviettes ont été changées une fois par période, gratuitement. Les chambres sont très confortables et sont très confortables. A proximité de ma chambre, il y avait un sac noir avec des clés de ma chambre et aussi de la porte d'entrée et de la porte à l'appartement. Je vous ai demandé de vous rendre tard, mais il est possible de le commander seulement jusqu'à 1.30 PM, si vous devez partir plus tard, vous devez acheter la nuit complète. Merci beaucoup pour le propriétaire et le personnel, tout a été parfait! La salle de bain partagée n'est pas la meilleure option pour moi, mais c'est ma faute que je l'ai manqué dans la tromperie ... La situation est très confortable, près de la vieille ville et du centre. 10 minutes à pied pour atteindre la basilique de Saint-Nicolas. Merci 🙏

L'appartement est moderne, bien conçu et dispose d'un balcon adéquat avec vue. La chambre est super spacieuse et vous pouvez sans fin se détendre là. Il est près de la gare principale et essentiellement au centre, et vous pouvez vous rendre à pied facilement et partout ! Je recommande personnellement le petit déjeuner au balcon au début du matin :) Toutes les recommandations !

What an amazing experience to stay in a Trullo at this property! My husband and I booked our stay in mid-Nov., which is the beginning of the off-season in Puglia. When we arrived, the concierge/manager, Ugo, graciously upgraded us to a loft/superior accommodation. It was fantastic! He personally walked us to our charming, Trullo, which was not only impeccably clean, but also completely modernized despite being an historic, antiquated structure. We arrived on a chilly day to find that the marble floors are heated and very toasty! The queen bed was comfy, and the updated bathroom was enormous, with a huge shower. The little dwelling even had a very well-equipped, modern kitchen if one were to stay for a longer period. Finally, I left my small jewelry box in bathroom when we checked out. We took a 20 minute taxi ride to a train station, and apparently, during the ride Ugo tried to contact the driver to inform us that they'd found the box. Ultimately, when I discovered my oversight at the next hotel and contacted Ugo, he kindly express-shipped my jewelry back to my home in the U.S. I can't praise this property or its management highly enough. Don't hesitate to stay here!

L'hôte m'a donné son numéro WhatsApp et a été très utile et ami pendant mon séjour qui n'était qu'une nuit. La chambre était très propre et moderne et avait aussi un balcon , la situation était aussi bien un peu au centre-ville de Bari . J'ai essayé de le trouver et les codes de la porte extérieure et de la porte intérieure se sont ennuyeux, mais l'hôte m'a répondu immédiatement et m'a aidé, il m'a également donné des informations sur les restaurants et bars locaux ainsi que des directions à la Port de Ferry et Les taxis locaux, je pensais qu'il était excellent et il est sorti de son chemin pour m'aider et m'assurer que j'avais un grand séjour! Merci!! Je comprends que les codes de porte sont à des fins de sécurité et n'était pas un grand nombre, c'était juste un petit quibble. Je resterais certainement ici encore 💯 si j'étais à Bari et avait besoin d'hébergement! Grand prix pour l'argent étant donné que j'ai trouvé Bari coûteux pour les hôtels et l'hébergement. 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼🙂

My stay at Masseria Tenuta Mosè was truly unforgettable. From the moment I arrived, I felt like I had stepped into an antique shop—in the best possible way. The entire place is filled with authentic charm, with every corner decorated in a way that tells a story. The rooms are unique and full of character, making the experience feel genuine and special. Breakfast was a real highlight—served à la carte, with delicious local options that made each morning a treat. The peaceful surroundings and beautiful gardens create a magical atmosphere that invites you to relax and soak in the history of the place. If you’re looking for an authentic and atmospheric stay, Masseria Tenuta Mosè is the perfect choice.

This hotel was the highlight of our trip. Despite arriving 30 mins early to check in, a staff member was immediately sent to help us and arrived within 10 minutes to get us settled. The room was immaculately kept and had really fresh crisp sheets. We loved wandering the grounds in the morning, and the trees were bursting with citrus, figs, grapes and olives. Despite a small language barrier, we felt so welcome and the food was incredible. The vending machines were also a nice touch for fresh cold water. We couldn’t recommend this place enough for a more secluded, peaceful and serene stay near Ostuni.

Chambre confortable avec auto-check, vraiment facile, nous avons communiqué via WhatsApp et c'est comment la plupart des b&b locaux font La rue est un peu bruyante, mais je utilisais les oreilles, donc ne m'a pas causé des problèmes  Le lit est bien, pas de coussins.  L'AC est centralement contrôlé par l'appartement et je me suis senti un peu faible si vous voyagez dans les mois les plus chauds de l'année, elle est également placée juste au-dessus du lit, de sorte qu'il ne soit pas vraiment joli, car elle frappe droit sur votre tête  Globalement une belle expérience pour moi et une vue mignonne  L'hôte est vraiment gentil dans la communication