Here
This is a nice hotel with a good location and a convenient shuttle service. The ski garden is very enjoyable for both children and adults. We stayed in a Japanese-style room with a beautiful view, which made the stay even more pleasant.
However, the checkout time feels too early at 10:00 AM, especially considering that check-in is only available from 3:00 PM.
Another issue was the futon bed setup. The hotel schedules it at 6:00 PM, but I requested to move it just one hour earlier to 5:00 PM because my child wanted to rest. Unfortunately, the hotel could not accommodate this request. I don’t quite understand why such a simple service request could not be fulfilled.
Breakfast was fairly good, although the variety of options was somewhat limited.
It is a hotel with history. The maintenance and service is good. Breakfast and dinner buffet are good too. The pick up service from the station can be arranged immediately upon arrival, highly appreciated. The outdoor hot spring is good.
Un très bel hôtel avec des chambres spacieuses et un service impeccable. Nous avons eu la chance d'être assistés, à notre arrivée comme à notre départ, par un membre du personnel parlant cantonais. Le dîner et le petit-déjeuner étaient servis sous forme de buffet avec un large choix de plats. Les onsen (sources thermales) du bâtiment principal et de l'annexe étaient excellents, et le paysage automnal des montagnes environnantes était à couper le souffle.
situated at a very strategic location, this hotel is close to railway station, shops and restaurants. it is not a small boutique so expect very crowded and noisy in peak season. we stayed at the best room with onzen inside so the room is spacious. however, the onzen is tiny as compared to others I stayed before. did not try any restaurants this time. expect hotel price with average quality.
A very nice stay! Cozy clean and onsen was good. Host English was not great so you have to use a bit of Japanese when you arrive but otherwise a real gem!
Le centre de l'hôtel est très bienvenu, avec un matcha et un snack complimentaires. A l'entrée, il y a même un joli jeu de Gachapon dans lequel vous pourriez gagner l'un de leurs produits Niigata/Yuzawa spécial!
La chambre était propre et spacieuse avec un lit confortable futon. Les bains publics étaient si gentils et bien entretenus. Si vous n'avez pas réservé leur petit déjeuner/séjour spécial, vous pouvez toujours dire avec 2 jours d'ordre avancé sur le bureau frontal. Absolument rester ici encore si jamais dans la zone 🫶🏼
The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
Cet hôtel de chaîne dispose de bains thermaux. Situé à l'intersection à grande vitesse. Il y a de nombreux restaurants autour. Il y a aussi un marché de fruits de mer. La cantine à côté de l'hôtel a une grande portion et un grand bol de nouilles est suffisant pour deux personnes. La taille de la chambre est un peu petite, mais il y a tout ce qui devrait être disponible et le prix est assez abordable. Le petit déjeuner était bon. Le stationnement est gratuit.
The place is very close to Gala Yuzawa station around 8mins walk. The place is great with attentive staff. There is an available shuttle service where you can call the hotel to fetch you. Downside is that there is no available restaurants nearby so you have to go to Echigo Yuzawa. You can avail the shuttle service. Would have been great if there’s supplementary breakfast. There’s a 300yen fee for bath.
Excellent
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9,2/10
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9.0/10
Excellent
IInvitéThe hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
KkarayukiL'environnement est plutôt bon. Il est plus approprié de commander le petit-déjeuner et le dîner. Il n'y a pas de restaurants aux alentours. C'est bien si vous conduisez seul, sinon ce n'est pas très pratique de prendre le bus. Bien sûr, si l'hôtel peut organiser une excursion d'une journée, l'expérience sera meilleure.
IInvitéThe hotel is atmosphere with a nice blend of the old and new. It is located not too far from Uonuma no Sato and have a complimentary shuttle service to and fro Hatago Isen opposite Echigo Yuzawa Station. The room is big and there is nice heated table area. The bathroom is nice but as with traditional lodgings such as this, it can be pretty cold especially at the bathroom area in winter.
Dinner was served in a bento format at our room. I was a little disappointed that it is a not a proper sit-down meal at the main dining area instead. The bento includes two generously sized onigiri, appetizers, and four main items including a meat patty, grilled fish and braised wagyu.
The onsen bath is also quite nice and loved the bath with the snowy landscaped garden.
Service is generally good and there are snacks and drinks available at the lounge for guests. In the evening, there is also sake and umeshu available for guests.
SShu KaiseiLe centre de l'hôtel est très bienvenu, avec un matcha et un snack complimentaires. A l'entrée, il y a même un joli jeu de Gachapon dans lequel vous pourriez gagner l'un de leurs produits Niigata/Yuzawa spécial!
La chambre était propre et spacieuse avec un lit confortable futon. Les bains publics étaient si gentils et bien entretenus. Si vous n'avez pas réservé leur petit déjeuner/séjour spécial, vous pouvez toujours dire avec 2 jours d'ordre avancé sur le bureau frontal. Absolument rester ici encore si jamais dans la zone 🫶🏼
SSze Yu FungMy wife and I visited this onsen resort in 2023 and we loved it. My wife especially likes the many onsens they have. We have always wanted to come here again and finally did after 3 years. Like three years ago, the room and facilities are very clean and well maintained everything just as they were. One thing did change and we are quite upset about it, is that the staff is not as enthusiastic as they were (there are some familiar faces, many new ones). I still recommend this place to everyone, Futaba is still the best compared to the other two onsen resorts we’ve visited in between. Hope they can figure out some way to motivate the staff and offer a better experience to guests.
RRobert Lausituated at a very strategic location, this hotel is close to railway station, shops and restaurants. it is not a small boutique so expect very crowded and noisy in peak season. we stayed at the best room with onzen inside so the room is spacious. however, the onzen is tiny as compared to others I stayed before. did not try any restaurants this time. expect hotel price with average quality.
AaRn777Here
This is a nice hotel with a good location and a convenient shuttle service. The ski garden is very enjoyable for both children and adults. We stayed in a Japanese-style room with a beautiful view, which made the stay even more pleasant.
However, the checkout time feels too early at 10:00 AM, especially considering that check-in is only available from 3:00 PM.
Another issue was the futon bed setup. The hotel schedules it at 6:00 PM, but I requested to move it just one hour earlier to 5:00 PM because my child wanted to rest. Unfortunately, the hotel could not accommodate this request. I don’t quite understand why such a simple service request could not be fulfilled.
Breakfast was fairly good, although the variety of options was somewhat limited.
IInvitéIt is a hotel with history. The maintenance and service is good. Breakfast and dinner buffet are good too. The pick up service from the station can be arranged immediately upon arrival, highly appreciated. The outdoor hot spring is good.
IInvitéThe best stay ever with exceptional service and super gorgeous room + private onsen. We enjoyed a complimentary welcome drink and dessert before they showed us to our room. The loft style japanese room was stunning, decorated with tasteful details. The best part was of course the onsen, we could watch snow as we enjoyed the soak. There was also a massage chair in the room haha.
The breakfast that we added on was really delicious too. The hotel provides pick up service to and fro train stations nearby, make sure to check with them prior to your arrival.
Something that warms our hearts is their quality service, e.g. they would warm our shoes before we head out as it was snowing outside etc.
Location wise, it's very near to Gala Yuzawa station. However, I think most restaurants are closer to Echigo Yuzawa station. So we would take a short walk there every night for dinner instead.
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