Aberdeen (Westhill)

We have stayed in many "Premier Inns" but this was one of the best. Particularly impressive was Fiona,the receptionist.She was extremely courteous and efficient:she printed out a map of our destination for the next day and also a menu;she gave us a second key and bath towel immediately on request and offered us a sheet when we mentioned we find the hotel's duvets too heavy. These may seem to be qualities essential for a receptionist.However,I once spent the night in a "Premier Inn"where I waited in a queue with 4 other people to be checked in while the receptionist argued loudly on the phone about a delivery to his home.He made no apology. I have read another recent review.Our room was also on the second floor & it was spotless.

I stayed at this Premier Inn recently and it was a huge disappointment. I don't know if it was my room and my experience, but the room I stayed on the second floor towards the end, was in shocking state, the carpet was absolutely disgusting, stained and sticky in places like it hadn't been deep cleaned in months. The bathroom more of the same, the floor looked wrecked, in the edges there was dirt. Also the curtain had mould around the bottom part. Also to top it up there was a wired, unpleasant smell through the corridor. Apart from the lady who checked me in, didn't see anyone in the reception, I could have a word with.

Heat in room awful even with fan. 26c on thermostat. Difficult to sleep. Especially with child. Breakfast 7 till 9am. Nothing fresh. Dinner good lovely staff.

Lovely clean premises. Quiet and peaceful. Staff friendly and efficient. First stay at this location and would recommend and stay again. One thing though....the website states there is no air conditioning at this site, which is fine, the sticker on the room window telling me that you havd made me safe by restricting the window opening is reassurinv , but at 3am , it was 29.5 degrees in that room and I would honestly have preferred to take my chances with whatever it is I was being protected from. Luckily I always carry a small electric fan when travelling and managed to get some sleep. Perhaps a rethink of the window system to allow at least a 20cm opening? I could have undone the screws and opened the window myself but that is not really the idea is it? That aside, it is a pleasant location with good access and parking, even for my truck in the corner of the overflow parking area. Thank You.

Another few days spent in Aberdeenshire, visiting many local attractions and taking many photos again. The weather was superb again too. Reception team always friendly here. Had my cooked breakfasts in the Shepherd's Rest next door - special shout out to Gloria and Danielle C (don't forget the "C" she said!) Friendly and hospitable gals. I'll no doubt be back next year sometime.

First of all the positives. Being a Premier Inn you know exactly what you are getting with the room and this was up to the usual high standard. The bed was comfy and the shower was excellent. Moving on to the downsides. The room temperature was baking hot, and with no aircon at this hotel I can imagine the temperature would be intolerable in the summer. The window only opens by a very small fraction, and not enough to let very much air in to cool the room. I was unable to sleep with the duvet in that temperature and ended up having to use a couple of towels from the bathroom to sleep under at night. Allowing the windows to be opened further would be very handy as I find I simply cannot sleep in a room that is 23 C. The main issue during my stay was the seagulls, especially the noise they were making in the car park all night. I would say I was lucky if I got around 3 hours sleep. Another big problem I found was my car was completely covered in seagull droppings in the morning, and I had to go to a car wash. There was even a seagull perched on top of my car while I was getting into it and it made little movement when I tried to shoo it away. Hopefully the hotel is able to go something about this, but this is possibly an issue that the hotel need to call in an outside party and the local council to help them deal with. Finally breakfast was what could only be described as chaotic. The poor young guy working there seemed totally rushed off his feet and the place seemed short staffed in the morning. There were no glasses, or plates, or bowls, or milk and it was a bit of a wait for any of these items to be brought over. He was doing his best but he really could have done with an extra pair of hands to help him.