Meilleurs Hôtels de Absam, Autriche

The Alphotel Innsbruck is probably the worst hotel we've ever stayed at! But we had no choice since we were on a tour package and this was the hotel that Gate1 chose for our itinerary. We weren't the only tour members who did not have a good stay at this hotel. Our tour group had a long day and we were scheduled to arrive late so we were all pretty tired when we arrived. Unfortunately the room we were assigned to didn't even look or feel exceptionally clean and I'm surprised I didn't take photos of the room! Comparing posted photos of the rooms on TA our room looked much older and didn't even have a real chair, but only one of those small round ottomans. And that ottoman was dirty and stained, so we didn't want to sit on that! The bedspread had that ”ick” factor, so we removed it but at least the sheets were clean. Carpet looked grungy so we made sure to wear our slippers and not walk barefoot on it. Regret not taking pictures of the room now. We've stayed at hotels with older or ”tired” decor but they were at least neat and clean, but not at this hotel! Now the ”fun” part was our bathroom door. I was getting ready to take a shower and went into the bathroom, but wanted to use my own soap and toiletries, so I went out of the bathroom and my husband (who was standing in front of the bathroom, looking at the closet or something right across from the bathroom) shut the opaque glass bathroom door. I went back to the bathroom and tried to open the door and it was locked! It was one of those simple privacy type locks where there's usually a pinhole that you can usually press and it'll pop open. Unfortunately, there was no pinhole but a screw so I tried twisting the screw but the door remained locked. Husband tried but it kept turning and he didn't have any tools so he called the front desk and they sent the maintenance guy up. The maintenance guy looked at the door and tried twisting the screw with the same results and said he needed to go get his tools. He returned with his small toolbox and tried several screwdrivers, with no luck. Then he tried using a small drill to remove the screw and still couldn't get the door unlocked. Meanwhile, we were sitting on the bed and watching tv since there was nothing else we could do. I texted our friends who were also traveling in the tour group and assigned to the room right next door to let them know what was happening. And to apologize to them for the loud racket, as the maintenance guy went and got his large power drill and was basically removing the entire door knob and panel. So the guy had to destroy the whole door knob panel because the door lock screw or nut inside the panel was probably stripped and couldn't unlock or open the door; so if I was on the other side of the door I would have been stuck in the bathroom! Other hotel guests across the hall were opening their doors to find out what the loud racket and noises and disturbance was. This whole problem took the poor m

Lorsque l’on rentre dans la chambre, nous sommes tout de suite subjugués par cette vue! Une vue reposante sur les montagnes que l’on retrouve au spa ainsi qu’au restaurant et bar. L’hôtel est très bien situé en plein centre. C’est très pratique pour aller se balader dans la vieille ville et il est à 5min à pied de la gare. L’accueil était chaleureux, tout le long du séjour le service a été impeccable. Pour la chambre, au delà de la vue, elle est spacieuse, calme avec une grande salle de bain. Le petit-déjeuner est incroyable : j’ai été ravie de voir des produits locaux notamment pour les miels. Ce qui est proposé est très varié et de qualité. Quant au spa, je recommande d’y aller pour se relaxer dans lean différents saunas proposés. Un séjour parfait! Merci à l’équipe du Adlers Hôtel !

Perfect location. East walking to the coolest town along our European journey. Room was basic, clean and very comfy beds. We enjoyed the sauna room in the evening. Only suggestion is to have coffee in the rooms or at least in the lobby free of charge for guests.

En vacances en Tyrol, nous avons également arrêté 2 nuits à Innsbruck. Le jour de notre arrivée, ils nous ont laissé attendre 2 heures avant de prendre la chambre. OK, nous étions patientes. Lorsque nous arrivons à la chambre, nous nous renderons compte que le climatiseur n'est pas en service et que les lits dans la chambre sont doubles. nous appelons la réception et nous avons pris connaissance. Il m'a répondu par téléphone, dans un ton très rude, que le climatiste n'avait pas de climatisation parce qu'il n'avait pas de climatisation et qu'il n'y avait rien qu'ils pouvaient faire sur les lits. Je réponds qu'il est possible qu'ils vendent quelque chose, nous payons pour cela à l'avance, mais puis nous ne le recevons pas ...ensuite, il se débrouille plus rudement qu'il ne peut rien faire à propos de cela et termine la appel. Je me dépêche à la réception et je leur demande si elles pensent que ce genre d'attitude et de service est ok ... Mme Andrea commence à me parler et à me comporter rudement et devient rude en allemand (nous avons parlé anglais et elle pensait probablement que je ne comprends pas Deuxièmement, elle a fait une demande de remboursement, et elle a refusé de le rendre. Après une certaine persuasion, j'ai ce que je voulais. principalement Mme Andrea est très inculte et rude, ils annoncent un service qu'ils ne sont pas en mesure de fournir au client. pour moi, ils sont des trompettes et je ne penserai jamais à réserver avec eux.

En priorité demander les chambres qui ont été refaites... franchement les autres ont 30 ans, ne devraient même pas être ouvertes Les petits déjeuners rien d'exceptionnel pour cet gamme d'hotel tout en distributeur en buffet charcuterie jetée dans le plat, jus de fruits infect pain décongelé pas de toasteur pas possible d'avoir des oeufs au plat bref pas du tout 4* Soyons honnête Le restaurant plutôt bon mais même manger à 19h30 est tard pour eux... Le bar parait sympa mais c'est le Serveur du resto de la vaisselle du bar donc on attend et que du simple, ils ne savent rien faire d'un barman A 21h tout est plié et éteint aucune ambiance et le personnel n'attend que de pouvoir partir... limite désagréable pas du tout adapté à un 4* Le SPA est super piscine et sauna et fitness au top pas de Hammam ni de jacuzzi Etablissement sinon plutôt propre, mais triste a tous les niveaux Les filles de la réception sont aimable et serviable Mais nous ne reviendrons Jamais c'est certain Pour connaitre cette region cet un hotel qui n'a pas ses étoilés et qui sans effort de personnel a aucune chance se fidéliser ses clients il les fait fuir pas son mauvais service

Nous avons passé une nuit à Innsbruck, donc un hôtel a fait plus de sens. Highly rating on Hotels.com, nous avons choisi cette. Il est certainement plus tendu/hipster vibe, avec plusieurs options de pillow et climatisation alternative. La chose qui pourrait jeter quelques personnes est le verre tout-vis par la salle de bain. Nous avons rencontré quelque chose comme cela il y a plusieurs années, un hôtel à Copenhague. La douche et le toilette sont tous deux verre-enveloppés, avec une porte glissante partagée entre eux. Lorsque la porte est fermée au toilette, une partie glacée du verre est correctement placée pour conserver un modique de discrétion. Mais la tête et les pieds sont visibles, et la dernière chose que vous voulez voir après le petit déjeuner est votre visage important, alors qu'ils sont sur un douloureux deuce. La douche, d'autre part, n'a pas placé de glace discret partout, donc vous verrez tout le panier de fruits... comme il était. Après avoir regardé les photos de la page TripAdvisor pour l'hôtel, il semble que toutes les chambres n'ont pas ce combo intéressant de la vue par la toilette/duche. Le petit déjeuner est très confortable, le petit déjeuner est très bon, le petit déjeuner est très bon. Nous avons pu partager moins d'un bloc dans un loyer privé pour un prix raisonnable.

We remained blocked outside despite having followed all the instructions to pick up our key. The key was unfortunately not in its place, becase some other client took it. Not a great surprise in the middle of the night under the rain and after you have driven for 7 hours. This is a recurrent situation as the hotel told us so there should be an emergency number directly IN THE MESSAGE with the check in instructions. The hotel is claiming there was an emergency number next to the key box, but honestly we have only found a number next to which was written in bold THIS IS NOT HOTEL STAFF NUMBER, call only in case of emergency, you will be charged 80€. As I can see from other reviews also in other languages, our case is not the only one and the clients who called the number are claiming they waited 1,5h for the “emergency” person to come, so actually I am glad, we went somewhere else. I am just wondering why the management still did not change the check in procedure. Simply more boxes in order to have one box per client in order to avoid clients taking other client’s key or at least explaining what to do in case you don’t find the key directly with the check-in information - none of these does sound complicated to me. But maybe it is just more convenient for the management not to have to pay the staff at the reception and cleaning but charge the client for the room anyway. Does not sound much like a honest business to me though. Because of course the hotel is making us pay for the room we couldn’t check into, telling us it’s not their fault because probably someone else took our key. That’s really unacceptable.

Stayed here with a group for 2 days recently. The hotel is not particularly prepossessing as it’s tucked into a corner of a street in Innsbruck. However inside is stylish, quite modern if dark, with lots of brick walls and marble flooring. On the ground floor are a bar and restaurant area, which were both quite dark, both dinner and breakfast were served here. There is a steak restaurant attached to this area, but it wasn’t open when we were there. Dinner was a fixed menu but with a choice of mains. As we were part of a group, we didn’t have an a la carte menu. The food at dinner was fine. Breakfast was continental with lots of nice breads and rolls. There is a nice seating area in the reception hall. The staff were all pleasant and helpful. Our room was on the 1st floor. It was modern, with comfortable beds, a large flat screen TV, decent storage and a safe with what appeared to be air conditioning, but this didn’t seem to work. The reason I’ve given 4stars instead of 5 is the bathroom/shower room was nice and modern with decent toiletries, however the toilet was in a separate room, with no wash hand basin, which meant going back and forward to wash your hands, which was awkward. The hotel is very well placed for the central shopping and tourist area, which was a short walk of about 100 yards further along the street. I would recommend this hotel, the only issue we had was the toilet and air con, apart from that it was a very enjoyable stay.

Conduire d'Italie à Innsbruck, la ville n'est pas grande, l'hôtel est au bord de l'aéroport, chercher l'entrée de l'hôtel pour ouvrir la deuxième voiture n'a pas vu, et finalement trouvé beaucoup de marches dans le hall, la porte d'accès l'ascenseur est verrouillé. Vous ne pouvez emporter vos bagages lourds que dans le hall de l'hôtel et le parking gratuit se trouve de l'autre côté de la route. La chambre est correcte, le petit déjeuner n'est pas mal.

La posizione è indubbiamente molto comoda al centro della città, si può parcheggiare a pagamento sulle strisce blu della zona oppure nel parcheggio sotterraneo del supermercato adiacente. La hall è grande e ci sono delle poltrone ed un TV a disposizione in attesa delle camere. Eravamo un gruppo di persone che avevano prenotato stanze singole, doppie e famigliari, concordando i prezzi prima del nostro arrivo, quindi capisco che fare le registrazioni per tutti coloro che sono arrivati quasi insieme il sabato mattina (qualcuno era arrivato il giorno prima) può essere farraginoso, però erano in due addetti alla Reception e non si andava avanti. Finalmente ci siamo fatti dare tutti il modulo da compilare e mentre andavano avanti con le singole registrazioni li abbiamo riconsegnati in pochi minuti. Le stanze per molti di noi non erano pronte (corretto, visto che devono essere a disposizione dalle ore 14,00) quindi abbiamo chiesto di lasciare i bagagli e siamo andati a pranzo e lì è partita un’altra vicenda surreale. Invece di prendere i talloncini per tutti i bagagli (circa una quindicina) ce li hanno consegnati uno alla volta dopo che, ancora uno alla volta, li hanno portati in una stanza off limits per noi. Una perdita di tempo infinita. Tutto con la massima gentilezza ed educazione. Parliamo delle stanze. Sono belle, luminose e grandi (poi su questo ne riparliamo), e grazie agli infissi di ultima generazione sono anche silenziose. Un fatto importante perché lì davanti il traffico è notevole la sera. La pulizia è esemplare, anche se la mattina della domenica, verso le 9, quando siamo usciti dalle stanze le signore delle pulizie avevano messo a terra davanti alle stanze che venivano lasciate uno strofinaccio a significare, immagino, che erano quelle dove cambiare tutta la biancheria. Insomma, non è bella da vedere questa distesa di strofinacci in un hotel a 4 stelle che vorrebbe essere elegante, sembra più la Pensione Mariuccia a Rimini. La colazione è abbondante per il salato, un po’ più ridotta per il dolce, ma davvero non manca nulla. Non capisco però come sia possibile che i filoni di pane siano a disposizione dei clienti senza l’avvertenza di usare un panno o dei guanti per prenderli e tagliare ognuno le fette: decisamente antigienico (poi siamo appena usciti dal Covid…). Però tutto quanto sopra è in effetti solo un suggerimento per migliorare un livello di servizio alto, ma con qualche sbavatura. La cosa davvero grave e che proprio non mi è piaciuta è stato il check-out che, prima che essere estremamente lento (un solo addetto inizialmente nonostante la lunga fila di clienti che se ne andavano dopo la colazione) è stato fatto applicando un prezzo superiore a quello concordato al momento della prenotazione. Alle mie rimostranze l’addetto si è giustificato affermando che la stanza che mi avevano assegnato era più grande della standard, ma io non l’avevo mai chiesta! È accaduto anche ad altre persone del nostro gruppo ed abbiamo chiesto di parlare