Ritz Acapulco

Looking for all-inclusive resorts, the Ritz appeared as one that provided a lower cost compared to other hotels in Acapulco. Deciding to give them a try, we stayed at the Ritz for a week. The studio suite was a decent size, not too small but it isn't a very large room either. The room was cleaned quite nicely when I arrived. The staff treated me well, and helped me with my inquiries. One thing to note is that the Ritz is a bit of a distance from the airport, and it's not next to the beach, but it doesn't take too long to get to the places necessary to enjoy Acapulco. Overall, the Ritz can provide good value for money if you're looking for an all-inclusive resort in Acapulco.

La comida es deliciosa y el personal muy amable

Got food poisoning, hotel is not as advertised-it’s old and not well maintained, staff was rude, check out time was not communicated properly, room was missing all towels at arrival, unable to sleep due to loud music outside of room until 6am every night, air conditioner was not working properly and made loud noise, room toilet leaking water on floor, used eyelash stuck on mirror in the room’s bathroom, rude towel pick-up/return staff, food was not good and caused me to have food poisoning and had to go to the doctor for antibiotics, pools were overcrowded and dirty, activities and amenities not well explained, did not feel overall welcome at all…horrible experience all together.

Food was repetitive and very bland. We had to go across the street because kids no longer wanted the food. Our Ac in our room was out and they accommodated us to a different room which was good. Everything else was great spent most of the time at the beach and kids in pool.

This used the name Ritz, but it's not the Ritz Carlton. They would not put their name on this place. The staff was not very helpful, the accomodations were subpar and I left a bottle of pills in my room and came back 30 minutes later and they magically "disappeared".

Excellent view with equally excellent service. A few things can be improved: 1. The door to the balcony didn't close properly. 2. The air conditioning is either too cold or too hot at this time of the year (March). 3. Hand sanitizer would be nice, especially when the water at the tap tends to be iffy.

The property food and amenities were excellent. We had a great time.

Excellent hotel, just in the heart of Acapulco it has everything you need to have an excellent vacation. Food is great, staff is always very helpful and the night shows are wonderful !!

The room ok and staff ok. But this hotel don't give noting information and no assistance onamenities in and out the hotel