Elounda Breeze Resort

TUI Blue Elounda Breeze in Crete. This trip was marketed as a “family-friendly” all-inclusive holiday, but the reality was stressful, unsafe, and I would not recommend to anyone. traveling as three mothers with young children — one of whom is autistic — and expected a safe, accessible resort, as advertised. 1. Room Issues on Arrival We arrived at midnight after a 12-hour travel day with a 1-year-old child, only to be told there was a “technical issue” with our reserved room. We were temporarily placed in a different room, described as an “upgrade,” which was just adequate for our needs. I was told I would need to change rooms the next day, but no time was given. After finally settling in and unpacking for my child, we discovered in the morning that the door to our room was broken and had been wide open overnight — a serious safety concern. I was then told our room would not be available until 3:30pm, requiring me to pack and unpack repeatedly. No milk was available for the baby on arrival, and no shops were open. 2. Resort Accessibility & Misinformation The resort was not family-friendly as claimed. There was no pram access to most areas — including the pool bar, which had only steep steps. As I could not leave a 1-year-old unattended, I was unable to get food or drinks for myself during the day. The bar served only wine and beer — which I do not drink — and there was no mention of these limitations on your website. There was no music, atmosphere, or accessible facilities. I asked a staff member to help carry drinks; he reluctantly accepted, saying he didn’t want to be “caught” helping me by the manager — a disturbing comment. 3. Eviction from the Hotel The most distressing part of the holiday was being effectively evicted from the hotel, through no fault of our own. After being forced into a temporary room due to the hotel’s internal issue, I was told — abruptly — that I had to vacate or be charged. This was despite having a young child, and being told I could move at 3:30pm. I explained the difficulty, especially as one child is autistic and these disruptions were traumatic. The hotel manager ignored my concerns, told me to “leave his hotel,” and instructed the TUI rep to “get them out of my hotel.” We were left completely stranded, with no support, no accommodation, and no transport — in a remote location, as three single mothers with young children. I immediately contacted TUI. It took 48 hours for a response, only to be told no other hotel was available in Crete. I felt so unsafe I had to pay £1,000 for a private villa to ensure our safety. That level of helplessness, abandonment, and emotional distress is beyond unacceptable. 4. Ongoing Safety & Hygiene Issues During the time we remained on site awaiting a response from Tui, we encountered numerous health and safety hazards: • Loose tiles at the restaurant caused a fall and injury to one member of our party. • Broken glass was found near the children's play area and entert

We have just returned after a week holiday from this resort. We are a family of one adult and 3 children age 12, 13 & 16. We paid for an upgrade to a private pool, this was perfect for us as my children did not want to use any of the kids clubs and meant I could sunbathe whilst they enjoyed the pool. This for us was well worth the upgrade price and I wouldn’t stay here again without having a private pool. We were located in 3032 which was close to everything. I emailed before we arrived and requested a room with all day sun and this room did not disappoint! Although not private as our neighbours were very close it wasn’t as overlooked as some of the other private pool rooms. The room was of a good size, had plenty of storage / wardrobe space and was cleaned daily. They do not top up tea / coffee however there is a self service bar at breakfast and evening meal. Also coffee machines at the snack bar. Food The breakfast had good choices. We ate lunch everyday at the snack bar which again was perfect for us. Evening meals were always varied, hot and plenty of choices. Drinks - we were informed before we left to take refillable cups, this was a god send as no water bottles are topped up in the rooms. You get one large bottle when you arrive but there are a few water filling stations around. The snack bar & evening dinning had a serve yourself bar with beer / wine & soft drinks. Entertainment My 2 younger children enjoyed the slides and there were always free sun beds for me to sit on whilst I watched on. We only used the quiet pool on the last day, which wasn’t really quiet and still has lots of children using this pool. We were able to get sun-beds easily. The evening entertainment was of a good standard, the reps here work extremely hard. If we didn’t want to sit in the amphitheatre we could watch from our small garden. The outside entertainers especially the LED and fire show were superb. Area There is an onsite small shop with reasonably priced snacks, drinks & inflatables. We did buy some inflatables as none were available at the swap shelf located in the lobby bar area. We walked a Couple of times into Elounda, this took us around 30 mins (at a leisurely pace) the roads are quite and a footpath is available about half way. A taxi was 11 euros one way. Highly recommend the Elounda train, we did the 50 min trip to the view point. Also we used Boat Trip Elounda for a day boat trip, this was superb and the highlight for us. A family run business, reasonably priced. Our day trip was 4 1/2 hrs, included several swim stops, a scenic tour of Spinalnglo and the coast. Also included all drinks and home made food which was delicious. We walked to the small beach / cove a few times, the children paddled but would recommend sea shoes as a mix of rocks and sand. Cons The private pool This turned everything green. I had read about this previously so we just made sure we all wore black costumes in the pool. My son who spent the most time