Hotel Atulyaa Taj

While our overall stay at the hotel had its bright spots, our experience was heavily overshadowed by the unacceptable behavior and lack of professionalism from the female receptionist. We had planned a last-minute trip with our family, which was already stressful because my father was not feeling well. We needed to visit the Taj Mahal, but due to running late and struggling to find a vehicle, our trip took a maximum of about two hours. Despite us agreeing to pay any extra charges—and even paying an extra 1,000 as she demanded—the receptionist subjected us to unnecessary harassment: Constant Harassment: She repeatedly called us multiple times while we were trying to visit the monument and care for my elderly father. Unprofessional Arguments: She argued with us in the lobby right before we left. Lack of Empathy: She aggressively pressured us to check out immediately, completely ignoring my father’s visible age, vulnerability, and health issues. As a family, we prioritize our loved ones' comfort above everything else, especially during health difficulties. This receptionist clearly lacks the training, empathy, and basic customer service skills required to respect and treat guests properly. On a positive note, the rest of the hotel staff and the security team were very helpful and polite, and the hotel itself was good. However, management urgently needs to retrain the front desk staff on customer hospitality and respect.

Amazing location. A short walk to the Taj Mahal, especially convenient if you want to go for sunrise. The rooftop pool was nice too; you can even see the Taj Mahal from the roof.Staff was very friendly.

Good location Easy to go to Taj Mahal in the morning by walking There are many restaurants around there. The street is good to walk.

This was a great stay. Close to the Taj with a view from the roof. The rooms are designed with a Mughal vibe. Staffs were very helpful. Specially their lovely receptionist. She was very kind. It was my wife's birthday and she arranged the cake, candles and specially the flowers. Also, gave us many useful tips to navigate Agra. I recommend this nice establishment.

The location of this hotel is great for the Taj Mahal, but it is on the Eastern side of the Taj, when all the other attractions and things are on the western side, which is something to bear in mind. The room was clean and the staff were friendly. They had some good facilities and the swimming pool looked nice. The street it is on had some nice little cafes and restaurants. Perfect if you are only in Agra for one night to see the Taj.

Surprising nice. I’ve been to many hotels in India and haven’t enjoyed any of them. This one isn’t your typical 4 star hotel as none of the star ⭐️ rating in India 🇮🇳 are as good as most star ⭐️ in other hotels around the world. But this hotel is at least a 3 star which is doable for me.

The towels are not clean, even primary things you have to call the reception and request them.

Location is perfect for exploring the Taj Mahal near East gate and walkable access to the gate.

Nice place, very convenient for the Taj Mahal and nice view from the roof terrace. Rooms were nice and seemed clean, and 24 hour reception always there. Was an easy walk to the Taj in the morning ~ 10 minutes