Hiraya Wellness Resort and Ecopark

Place needs some maintenance. But service is very good. Im very happy with their welcome drink, I even requested for extra glass ☺️because it's soo refreshing. Food is good as well. Problem is they dont have inhouse therapist which defeat the purpose of goin to a wellness center. Because of the long trip from our place, we reached the place late in the evening and no therapist available.

Good -Park like setting, pet friendly, many nice pools to use. Couple villa has own little pool surrounded by plants for privacy. Air-conditioned room. Warm shower water, local drinking water provided. Eating area inside room, ref and sink. Gated entry with gate guard. Provided breakfast, portions are local but quite filling. Plenty of onsite parking (watch out for coconuts above car). Golf cart with driver available but the walk is really short and mostly flat. Toothbrush and amenities provided. Ants and bugs are typical so not an issue (bug spray recommended for foreigners). Employees welcoming and very responsive and well groomed. Room service (took for all meals). Bad -lack of food menu in room with room service offered, housekeeping called Butler but not. Provided cell phone with load, load expired initially. Updates every 6 hours to phone via text message. 80% of time housekeeping could not be reached. Menu once either found on web site or brought to door many things not available and size of portion not clear. Food cold sometimes upon delivery and or not taste very good, food service is slow. Bar soap provided is nice but small (cut down from a larger bar). A bit of a drive to anything else nearby and not much else found to do here. Ugly -Breakfast order lost on last day to check out, was placed 6PM in person at door night before. If had not called would not have been provided (since we had pet with us, opted for room service) Housekeeping light not working at front door to make up room. Ref compressor noise. Sometimes arcing / hum noise coming from electrical panel. Expectation of vacationer not in alignment with profit margin site manager is attempting to generate from each stay. You are left with a feeling of overpaying for a level of service that was lacking and this felt in relation to how the business just seems to be run. Arrival was overwhelming (good) but departure needs improvement.

Nous étions seuls dans le complexe pendant notre séjour et nous avons ressenti la meilleure expérience d'hospitalité possible. Le personnel est sympathique et toutes nos demandes ont été exaucées, même les médicaments que j'avais demandés pour mon partenaire. Nous recommanderons!

Escapade relaxante après le travail ! Certainement une visite incontournable pour une recharge rapide ! Air frais, randonnées saines, nourriture délicieuse pour les âmes fatiguées ! Très personnel hospitalier et j'ai apprécié rendre visite aux lapins ! J'y retournerai certainement ! Je prévois d'amener ma famille bientôt !

Je reviendrai bientôt et je le recommanderai à mes amis. Nourriture superbe et hautement recommandée. J'adore séjourner dans votre villa familiale. Les piscines sont propres. J'espère que vous pourrez ajouter plus d'activités pour les enfants ou des terrains de jeux. Et les animaux se rencontrent aussi.

MY VERDICT - SPACE 4/5 feedback - GOOD ROOMS better : Naming conventions in website, didn't explain they had couple villa also. - HYGINE and MAINTENANCE - 5/5 feedback - well maintained (a) Room (b) Green environment (c) Pool (d) Activity areas (e) Lagoon - STAFF : 5/5 feedback - good staff especially CHEF (who cooked something veg for us because we had less Indian or veg options, YOUNG BOY WITH GLASSES who was always positive and helpful got us keys when we forget, buggies, - FACILITIES : 5/5 feedback : lot to do YOGA, LAGOON, COOKING, TRECKING, CYCLING. - PET FRIENDLY : 5/5 feedback : staff also very helpful and reasonable extra charges - FOOD : 4/5 feedback : FOR VEG "GREEN DRINK" "COCKTAILS", PESTO PASTA, VEG PIZZA better : Vegetarians option in breakfast is less -BUT- STAFF and CHEF KIND and they arranged something .....i suggest add THAI VEG CURRY part of the menu with some TOFU dishes or a combo FOR VEG