I've stayed at this hotel with my family five times, and I'm always impressed by the amazing beach and friendly staff, especially in the restaurant. However, during my recent visit, I had a disappointing experience with the lifeguard. While I was swimming in front of the hotel area, he asked me to leave, claiming I wasn't allowed to swim there. I explained that it's my hotel room area, but he insisted. It wasn't until I showed him my room card that the issue was resolved.
While the hotel staff is generally great, the lifeguard's approach came across as disrespectful, especially in front of other guests. Perhaps some additional training on guest interaction would be beneficial.
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