Évaluations de Eastyard Khobar Hotel - Formerly Ramada by Wyndham Khobar

Dear Ramada by Wyndham Alkhobar, I am writing to express my profound disappointment with the numerous failures we encountered during our recent stay at your hotel. Our experience was marred by a series of egregious errors and oversights that reflect poorly on the competence and professionalism of your establishment. Upon our arrival at 4 pm, we were informed that none of the three non-smoking rooms we had booked were available, despite our timely reservation. After a half-hour delay, we were reluctantly provided with two rooms, one of which was a smoking room, in direct contradiction to our explicit request for all non-smoking accommodations. Furthermore, our ordeal continued when we discovered that none of the rooms were equipped with towels, rendering it impossible for us to take a bath or freshen up after our journey. Despite repeated requests, it took an astonishing two hours before we were finally provided with the basic amenity of towels. This egregious oversight compounded the frustration and inconvenience we had already experienced due to the delayed room availability and the initial allocation of a smoking room. Such neglect of essential guest needs is utterly unacceptable and reflects a profound lack of attention to detail and guest care. In addition to the aforementioned issues, the mishap involving the third room, which was already occupied by another guest upon our arrival, further exemplifies the disorganization and incompetence that plagued our stay. As paying customers, we expected a seamless and comfortable experience, but instead, we were subjected to unnecessary stress and discomfort due to the multiple failures on the part of your staff and management. In light of these egregious failures, I intend to leave a scathing review detailing the myriad issues we encountered during our stay, as a warning to potential guests considering your establishment. Furthermore, I implore you to take immediate action to rectify these systemic failures and ensure that such incidents do not occur in the future. I trust that you will take this matter seriously and implement the necessary measures to uphold the standard of service expected from a reputable hotel. Sincerely, Soroor Daniyali