Banyan Tree AlUla

我覺得悦榕莊是埃爾奧拉最好的酒店，沒有之一，房間面積大，BanyanTreeAlUla 度假村坐擁 47 間豪華帳篷，兩個餐廳、一家水療中心和兩個觀景亭。人們可以毫無阻礙的探索沙漠之中的悠久歷史，觀看沙丘與巖壁的自然之美。尤其是酒店的泳池，兩邊是懸崖峭壁，也是這個酒店最受歡迎的特色！悦榕莊保持了一貫的服務標準，去Maraya可以車接車送，去habitas入住也可以免費送過去，簡直不要太好！ 早餐是自助十 點餐形式的，味道都很好，我們房問正對maraya音樂廳，在房問裏就可以看到日出日落，而且還可以免費點簧火，服務一級棒！

到奧拉遊玩，不二的選擇，在羣山曠野中貝都因人的帳篷與現代輕奢的裝修風格，使人自然融入環境並享受這一切。

Very good, we enjoyed our stay very much. Will definitely come back again in the future!

Great hotel! Probably the most beautiful hotel in alula. Excellent service and we got super good deal from here so i would recommend you guys to check it out. Nothing to complain except our villa was very crowded with pigeons (i think because it was nearby the mountain) so our outdoor area were full with lots of pigeons' poops and also in the swimming pool :( and another thing was we asked for bikes multiple times, if im not wrong, like 5 times, staff said will check it for you and we never get feedbacks but it happened with us in other hotel as well so it's fine. Still! Great experience great time. Definitely come back :)

I recently stayed at Banyan Tree, and unfortunately, my experience was far from what I expected. The main attraction—the rock pool—was closed during our stay, which was incredibly disappointing. It’s hard to justify such high prices when the facilities we were looking forward to were inaccessible. At the very least, a discount on our room night should have been offered. The alternatives provided were not acceptable. Each staff member gave us different information, leading to confusion about what options were available. We wanted to visit MyHabitas to use their pool, but they were fully booked. When we asked to check it out, we were told we had to pay a minimum spend, which should have been waived under the circumstances. We ended up having an overpriced mediocre lunch there. Service inconsistency was another major issue. Upon arrival, the concierge assured us we could book tickets to Hegra later that day. However, when we tried, we found out the tickets were sold out, and we ended up waiting four hours to get in. Interestingly, the ticketing office mentioned that Banyan Tree often provides incorrect information to guests about tours. While some staff members were great—like the friendly Philippine girl at breakfast and one attentive bellboy—the overall service lacked attention to detail. The resort itself had no proper program of experiences or activities. When we asked the concierge what to do on-site, he casually suggested we "relax and sleep," which felt dismissive. Our villa was visually stunning, but the wear and tear was disappointing. We noticed many scratches and signs of neglect. The bathroom amenities were not luxurious and felt poorly curated. For a high-end resort, thoughtful touches like a pool bag or sun hat should be standard. We were celebrating an anniversary, and while the team did a bed decoration, the effort felt lackluster. A small sweet plate from the lobby sweet corner and fruit basket were provided, but no one acknowledged our special occasion upon arrival, which was a missed opportunity for engagement. The arrival experience felt rushed and transactional, likely because staff were uncomfortable discussing the pool closure. It was disappointing that Banyan Tree couldn’t deliver a memorable experience. Additionally, we left our sunglasses in the room. Despite lingering in the lobby until 9 PM, no one thought to return them to us. We only realized they were missing at the airport, highlighting a lack of care and attention to service detail. You could have emailed or called us as the room was checked and cleaned as you claimed you were full house and couldn’t extend the late checkout not even for 30min. Overall, Banyan Tree offers stunning facilities and brilliant architecture, but the service is lacking. Without improvements, I fear they may lose guests to upcoming competitors like Aman. I cannot recommend this resort based on my experience.

good vibe and rooms but there are so many ants out in the outdoor area