Flamingo Grand Hotel & Spa

This is the way we are met every time we stay in Flamingo Grand Hotel Albena. This is my 2nd time for this year staying in the hotel. The rooms are nice, clean and spacious, modern decorated with a fine touch of elegance.As this is my 3rd time in the hotel I have seen 4 different room designs-there is a kitchenette, a main bathroom and a separate toilet which makes it very convenient for families. -The staff is polite and helpful -Wi-Fi is free with very good speed - food in the restaurant is always fresh( salads, vegetables and fruits) and absolutely delicious.Breakfast and dinner was served in 2 restaurants. I tried some unusual and very tasty combinations such as bake pear with blue cheese and light caramel sauce. -there are 3 main pools- providing facilities for kids and adults and also daily activities organised by the animation team Thank you Flamingo Grand team for the plea sent stay! We will be back

We had excellent vacation there! The hotel was big, with proper parking area and fast and warm welcome at the reception, very professional. The room was spacious, newly furnished and cosy, everything you need included, with large terrace. The room and the bath were very clean, maids were kind and smiling, doing excellent job. The restaurant was big, spacious, clean with polite and kind staff. The food was delicious, fresh and various. The outdoor pools and aquapark were our children's favourite place, spacious, clean and suitable for all ages. We come back there definitely! It was wonderful!

A wondetful location perfect for for your holiday. The stuff is professional, the food satisfy all the tastes. It has a wonderful pull, tenis grounds, a spa, etc. I think it offers everything you can wish for your holiday. I come at this hotel since four years and I'll come back with pleasure.

We recently had the pleasure of staying at Flamingo Grand Hotel & Spa in Albena, and overall, it was a lovely experience for our relaxing week-long vacation. The hotel itself is nice, with clean and comfortable rooms that provided a pleasant stay. We particularly enjoyed the beautiful views from our room, and the proximity to the beach was a definite plus. Being able to easily access the beach added to the convenience and enjoyment of our stay. Albena is a tranquil and safe resort location, perfect for those seeking a peaceful getaway. We felt at ease exploring the area, and the serene atmosphere contributed to the overall relaxation of our vacation. The hotel's outdoor pool was great, and we were especially impressed by the amazing indoor thermal SPA. Spending time in the thermal mineral pool, steam room, and sauna was a rejuvenating experience. The SPA facilities provided a wonderful opportunity to unwind and pamper ourselves. The rooms were cleaned daily, but we did learn that it was necessary to place the cleaning tag on the door. It's important to remember this to ensure the daily cleaning service. However, the housekeeping staff maintained a high standard of cleanliness and ensured our rooms were tidy and comfortable. The breakfast at Flamingo Grand Hotel & Spa was truly amazing. There was a wide variety of options available, catering to different tastes and preferences. The abundance of choices allowed us to start our day with a delightful meal and set a positive tone for the rest of the day. While the dinner spread was also nice, we did notice a lack of variety throughout the week, which made it slightly repetitive. It would be wonderful if the dinner menu offered more diversity, as it can become monotonous to have the same dishes every evening during a longer stay. We did find that the reception staff could benefit from better training in terms of customer service. Although they were efficient, their demeanor lacked warmth and friendliness. A smile and a more welcoming attitude would have better reflected the standard of a five-star hotel. Similarly, we felt that the restaurant staff could be more friendly and accommodating. Their overall demeanor seemed tense, which slightly affected the dining experience. One of the highlights of our stay was the presence of FunPoint Bulgaria's kids club, run by their enthusiastic staff. The in-house kids club provided a wide range of activities and entertainment for children. Our kids had an amazing time, and it was a significant bonus to have such a dedicated and engaging facility within the resort. Note on currency exchange: It is better to carry cash of your home currency and get it exchanged at the hotel or outside at the exchange centers. Do not use the ATM at the hotel reception or WU since the charges are extravagent. In general it is possible to pay by Mastercard or Visa in many places, and this is the best way whenever available since you get the best exchange rates. In conclusion,

We had an amazing stay at Flamingo Grand - the staff are very attentive, the food is of high quality and varied, the location and beach area are excellent and we really enjoyed the spa and massage facilities. We also received an upgrade to the original flat we booked, which was very much appreciated. Highly recommend this hotel and experience.

- Nice people everywhere - Breakfast was wonderful, but the glasses was never clean! - All pools was really good, but one smelled funky. One child of ours got sick after drinking it by accident. - Great music and entertainment at the pool. Please take a look at the glasses in the breakfast as they are all dirty and try to follow up the pools a little better. But these is small problems, therefore 5/5.