Ole Backpackers Hostel

I booked 3 days at the hostel one hour before my flight departure and there was an issue resulting in me not being able to fly. I immediately within the hour cancelled my booking and was told I would be charged for the entire stay as their policy was you need to cancel 3 days prior to arrival. Obviously that was impossible for me so I used *********** option to ask for an acceptation. After not receiving any communication i continued to communicate with *********** to resolve this on my behalf. Now almost 2 months later I finally am told I was marked as a “no show” and because the booking was 2 months ago I had left it too late to ask the special refund request (that of which was requested one hour after my booking). I’m upset that I did everything I could to communicate with the hostel and explain my situation but the blame still landed on me as if I never bothered to show up. They did not communicate back to *********** no mayself to resolve this issue after attempting many times to contact them.Terrible customer service as I did everything I could to communicate my situation yet was still put down as a “no show” which they clearly knew I was not.