Cleanliness: The room was clean but there was a lot of dust coming from the bedsheets and pillow cases or anything that had fabrics for which reason we had to keep the window open all the time.
Location: The location is perfect for those who are flying out from the Alicante airport. It’s only 7 mins drive from the airport. Our room was overlooking the beach, so you could watch the sunrise in the morning or even have a stroll on the beach. The walk to the beach was around 10-15 mins walk. The hotel has its own private car park. When you arrive at the gates, the gates automatically open as you park closer to the gates sensor.
Service: The check in service was quite slow. There was already a queue when we arrived. The guy at the desk was on the phone and another person in the back office coming in and out of the room. There wasn’t any communication about how long we will be waiting, whilst carrying our back pack after a long drive. After 10 mins the guy from the back office calls another person out and then the queue started disappearing. As for the check out, it was quick and simple. All we had to do was place the key into a check out box and that’s it.
Amenities: There was no hot drinks in the room. You had to go downstair to get a hot drink which was included in the room price. The bathroom had no towels or floor mat, which made the floor very slippery when you came out of the shower and also the bathroom has no air ventilator. The room also had a tv that had access to Netflix, YouTube, Amazon prime etc, which u would need to log in using your own account details. All the channel on the TV was in Spanish, even the English movies or tv shows. I didn’t know how to change it to its original language.
Downside: I paid for a double room and 1 child bed, but because it was only me and my partner, they gave us 1 double bed where as I was hoping to have two separate beds in the room. I wasn’t happy with that. But because we was tired from a long drive, to then waiting in the reception queue for 10 mins, we both didn’t have the energy to complain and just wanted to rest. So we accepted the room as it was. But was vey disappointed that the room didn’t look the way it did in the picture and then on top of that the fabrics were releasing a lot of dust which made it hard to breathe in the room unless the window was open. But then opening the room made the room cold, so we just had to put up with it instead and be happy with whatever we got for the price we paid.
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