Évaluations de SureStay Hotel by Best Western Alice

Réponse de l'établissement: Dear Laura C, Thank you for sharing your feedback with us. I am truly sorry to hear about your experience with our manager and the multiple problems you encountered during your stay, including the overcharge. We strive to provide excellent service to all our guests, and it’s clear we fell short in your case. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future. Safe travels, and thank you for your honest feedback.

Réponse de l'établissement: Hi gurrumeteviejo, Thank you for taking the time to share your positive experience with us. We're delighted to hear that our hotel's convenient location, close to various amenities, contributed to a pleasant stay for you. It's great to know that you enjoyed the breakfast offerings, finding them more than just the typical cereal fare. We're also pleased that you were able to take advantage of our outdoor seating areas and pool, providing you with additional spaces to relax and enjoy during your time with us. Comfortable beds are essential for a good night's rest, and we're thrilled to hear that you found them to your liking. We appreciate your feedback and are grateful for your patronage. We look forward to seeing you here again soon.

Réponse de l'établissement: Hi rlara72, We are happy to learn that you enjoyed your stay and thank you so much for your kind review regarding our high standards of cleanliness. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It was our privilege to do business with you, and it would be our pleasure to continue serving you. We can't begin to tell you how much we appreciate your five-star review. Thank you for your recommendation and we can't wait to serve you again!