Hôtels Holiday Inn à Almaty

L'hôtel était excellent et la chambre était littéralement ok et le petit déjeuner options étaient bonnes pas de chargeur international, donc n'oubliez pas de prendre votre connecteur international et wifi est très pauvre de votre plan d'utiliser le wifi pour votre emploi vous allez certainement favoriser les problèmes très lents réseau

Tout sur l'hôtel est parfait. Mon seul suggestion est d'obtenir un nouveau sèche-cheveux. Le courant est à peine fonctionnant. Le petit déjeuner était délicieux et la réception a été agréablement organisé transport pour moi.

The staff at check in was nice and friendly and I could get into the room ahead of their official check in time, which I was pleased of after a long journey. The room itself was a typical Novotel room and clean and tidy as expected. I ate in their restaurant as well and also in there the staff was friendly, but the food, to be honest, could have been a bit more seasoned, but that’s my personal taste. The hotel is conveniently located next to the cable car, which takes you uphill for some good views of the surroundings. I would choose this hotel again next time in Almaty.

Je suis resté 3 nuits dans cet hôtel fin aout. J etais dans une chambre au dernier étage, tres confortable avec une belle vue sur Almaty. L emplacement est correct, à proximité de la rue pietonne Arbat et pas trop loin d une station de metro Zhibek Zholy, mais pas forcement central. L accueil au checkin/checkout etait sympa et pro, pareil pour l equipe du petit dejeuner. Par contre, accueil plus froid, voir nonchalant au spa et au bar. Probleme de langue? En tout cas, je recommande, l hotel reste une valeur sûre!

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

La position est bonne, la ville de la richesse, très proche du théâtre national, le shopping est très pratique, l'hôtel quatre étoiles. La chambre n'est pas grande, avec balcon, la disposition raisonnable, il est confortable de vivre. L'équipe est bien placée sur le lit et elle a été placée sur sa chaussure. Le programme Trip.com a clairement indiqué que le paiement final était de 15 yuan, mais la réception a insisté sur la réception de 1300 yuan, plus de 20 yuan, la communication linguistique est incompréhensible et le logiciel de traduction n'a pas été compris, et enfin, il a payé 1300 yuan, mais pourquoi. Le petit déjeuner est bon, peut-être un repas local, un peu inhabituel. En résumé, l'expérience est bonne, à part la réception, il y a une expression froide du visage d'un jeune garçon.

Comme d'habitude, la chambre est très bonne à la plante, le petit déjeuner est riche.

My partner and I stayed (briefly) in the Royal Tulip in December 2022. To say it was a disappointment would be an understatement and to see an average rating of 4.0 suggests most reviewers have no concept of what a good hotel is. Firstly, on arrival, the ‘non-smoking’ room offered to us had obviously been occupied by a heavy smoker so clearly the hotel cannot enforce their own policies (we should have taken this as a sign of things to come but we were given another room). Secondly, the rooms are advertised on the official website as 'air-conditioned'. During winter months this is simply not the case as the entire hotel is cranked up to furnace levels of heat. We complained for over a week about this matter and were consistently fobbed off with excuses until it was ‘fixed’ and although better, the temperature control of the room was never satisfactory. Thirdly, the noise in the room was excessive with road noise audible at all times of day. On the 16th of December an event had been held at the hotel after which staging etc. was being dismantled. Not normally a problem, but given it was at 3 AM and involved scaffold being hurled into the back of a lorry for three hours it soon became one. Reception was made aware and did nothing. Manager was made aware and never even apologised. Having booked (and paid) for a moth’s stay we decided to leave after 10-days. When checking out, the hotel alleged a ‘technical issue’ with their bank and could not refund the difference of approximately $3700 USD to us (this is still an ongoing issue). Royal Tulip alleges that their bank accounts have been blocked by Kaspi Bank which is very alarming if true. The General Director of the hotel was very apologetic and alleges he knew nothing about the problems reported until the point we decided to leave. That should also worry potential customers in that it suggests hotel management are completely disconnected from the day-to-day operations of their own establishment. The Royal Tulip Almaty markets itself as a 5-star international hotel. As a seasoned global traveler, I can assure readers of this review that it comes up as a 3-star at best. The facilities are dated and do not function as intended (AC as example). The staff are inattentive to problems, dismissive of genuine complaints and do not even know their own facilities – after we left the Booking Manager messaged my partner to ask where it is stated that all rooms are ‘air-conditioned’ to which she sent the link to the official Royal Tulip Almaty website (where it is clearly stated). What an embarrassment of a hotel.

Tout était parfait, le service, la chambre, le petit déjeuner ... Denis le concierge/portier était en dehors de l'aide.