I hope this message finds you well. I am writing to express my disappointment regarding our recent stay at your hotel, which we chose based on its high ratings and positive reviews.
During our two-night stay with my family, we were shocked to experience a theft of our entire luggage from our BMW X7, parked right outside your hotel, on the night of April 17th to 18th. The security footage clearly shows multiple instances where the car alarm was triggered as thieves broke the windows and stole our valuables and suitcases.
As residents of Belgium and professionals in architecture, we frequently visit Amsterdam for work. This is the first time we have encountered such a situation, and we were dismayed that throughout the night, neither hotel staff nor the police reached out to us to ensure the safety of your guests.
Had I known that such an incident could occur, I would have undoubtedly chosen another hotel. I feel compelled to share this experience through various review platforms to inform potential guests about the security issues at your establishment.
Thank you for your attention to this matter. I hope that steps will be taken to improve the safety and security for your guests in the future.
Traduire