Aadam Hotel Wilhelmina

非常不錯，很喜歡

Nous avons séjourné dans votre hôtel du 16 au 17 novembre 2024, sous le nom de Romain Le Brelot, 2 personnes. L'homme à l'accueil était sympa. Mais lorsque nous sommes arrivés à l'intérieur d'une chambre c'était la déception ! Il y avait une très forte odeur d'égout dans la salle de bain : c'était vraiment sale et impossible de rester se laver ! Il y avait aussi du sang dans les draps. Nous avons donc dû dormir sans draps. Des photos des draps sont jointes. Nous avons également été très surpris car les photos ne ressemblaient pas à ce que nous avions ! Nous avons dû partir tôt le lendemain donc n'avons pas eu l'occasion de parler à la réception. Nous avons cependant appelé à 11h pour exprimer notre mécontentement de la nuit. La réceptionniste nous a dit d'envoyer un mail ici. La réceptionniste nous a dit que vous aviez l'habitude d'avoir des plaintes sur la propreté des chambres, et que vous étiez au courant des problèmes ! Je ne pense pas que ce soit honnête de vendre des chambres d'hôtel en sachant cela ! Nous avons versé une somme d'argent et aimerions avoir un hôtel propre et sain. Je comprends que les bâtiments peuvent être vieux mais la propreté est essentielle. J'ai envoyé un mail à l'hôtel il y a une semaine et personne ne m'a répondu !

Booked a standard room for 2 nights in October 2025 during the Amsterdam Dance Event. Had to cancel. I did this in May 2025 within terms of cancelling policy. Hotel does not respond to mail. When I call they promise to refund but nothing is refunded.

Terrible smell from the bathroom and obviously they don’t care doing anything about it. Also very noisy between the rooms and out to the corridor. However, it’s located in a charming area, but if you care about the quality of your accommodation during your stay in Amsterdam, you shouldn’t book this hotel.

In all my life, I have never seen a place so dirty and neglected, with such poor service. The nightmare began at check-in, where there should have been a staff member waiting, but there was no one. There was no doorbell, no bell, no way to get someone's attention. The phone was also not answered. When a staff member finally showed up, he was completely rude and had no interest in helping or solving any problems. The hotel had several signs warning about the smoking ban, with a fine of 250 euros. So far, so good. However, when we arrived at our room, we were greeted by an unbearable smell of cigarettes, which made it impossible to stay or sleep there. On the balcony, more than 50 cigarette butts were scattered around. We went down to reception again and, once again, the staff member was not there. We had to call out loud for someone to come. When he arrived, instead of solving the problem, he tried to refute our criticisms, turning the situation around, as if we were the ones to blame. It was, without a doubt, the worst experience of my life. It ruined our day and the trip. And even if they made a mistake, they don't admit it. There's no way they'll give you your money back, it's practically a robbery.