Mr. Jordaan

This boutique hotel looks cute for its design, but their business practices are dishonest! I felt uncomfortable with how they treated customers. First, the room I received was not what I had paid for based on the pictures in the app. During my one-night stay, they claimed the hotel was fully booked and offered me a “special arrangement” in a secret annex. I was taken aback and suspected it was staff accommodations since I accessed my room through a different door that had a sign. When I inquired further, the hostess told me I received an “upgrade” to a canal view room because they were full. However, this room was tiny and the heating didn’t work at all. That night was freezing, and when I asked if the AC could help regulate the temperature, I learned it was only functional in summer. They didn’t have any portable heaters available either. I was shocked that the heating system was inadequate, especially in Amsterdam during the snow. The hostess later offered to switch me to another “staff” room, which I switched later, but it was still cold, and I had to sleep in my down jacket. If your hotel is fully booked, don’t allow overbooking on platforms and provide customers with staff accommodations; that’s not acceptable business practice!!! While the hostess was polite and they did give me a bag of snacks upon checkout, the fundamental purpose of staying in a hotel is to have a comfortable experience, which this stay did not provide. I would not recommend this place to anyone. Additionally, the hotel is overpriced, charging a premium for a small room that simply isn’t worth it. Think twice before booking here. They should refund half of the money I paid for my night for such a dishonest practice!

The lady that checked me in when I arrived on the 7th December at around 11am was so so friendly and welcoming. She anticipated all questions I wanted to ask and have me an update as soon as my room was ready. She was super friendly and helpful and just such a joy upon arrival. I'm sorry I didn't get her a name otherwise I would mention it her to as recognition for an awesome welcome I received.

第一次和閨蜜妹妹到阿姆斯特丹匆匆一遊，晚間8點多到達酒店，在非常安靜的小河邊，本以為蠻偏僻的位置，沒想到第二天走了一圈才知道酒店周邊都是景點：安妮佛蘭克小屋和鬱金香博物館，教堂和運河遊艇中心和小廣場。 前台接待員金髮妹妹熱情友好，介紹了房間和餐飲以及電梯待維修的狀況，還推薦了附近的本地餐廳，幫忙打了電話去訂位，中國老闆的員工培訓做得很到位噢👍驚喜的是四樓小套房不僅面朝運河美景，更有女生心心念唸的熱水壺✌好喜歡酒店🗝標誌🤩 西式早餐選擇豐富，熱飲冷飲都有。餐廳環境小巧温馨，背景牆上的插圖很有校園黑板報的既視感。因為當天是我的生日，閨蜜妹妹用酒店提供的拍立得拍了合影照片做紀念，酒店員工，一個漂亮的大長腿姐姐主動來幫忙，非常nice。早上11點按時退房，行李可以寄存在前台。 坐了遊船🚤逛完城區回到酒店，在餐廳休息，吃了新鮮出爐的糕餅，喝了熱乎乎的☕️，前台幫忙叫了taxi去機場，臨走前還送了一袋小食，真的太貼心了！期待下次再回來😘