Sky Hill Hotel

This hotel did not really meet 4-star standards. Pros: - The location is good, next to a lot of restaurants and cafes. - The WiFi is quite stable. - Breakfast has a few more vegetarian options than other hotels in Turkey. - Valet service was very helpful. - Some staff were friendly. - Good value for money as the rates are lower than most 4-star rated hotels. However, if you read on, you’ll see that we got what we paid for. Cons: - Most of the staff did not speak English. Google translation can only help to some extent but it gets too tedious overtime as clarifications have to be made constantly. We could not make any requests over the phone without encountering inconveniences. I had asked twice for 2 plates, forks and spoons using Google translate but both times, they brought me one plate with a knife and fork, I never got the spoon I wanted… We also called twice at checkout for someone to come help with our bags but no one came because they didn’t understand our request. - The bathroom did not meet hygiene standards. The ceiling had water damage and was broken in some places. There were brown stains on the toilet and a lot of dirt in the corners. Dust had collected on the bathroom amenities. No toothbrush or toothpaste were provided. - Towels and bedsheets had stray hairs and looked like they hadn’t been changed. - The room was a little too crammed and had no working space except for a vanity. - There was a smart TV but no streaming services. - Service quality was inconsistent. Some staff were friendly, others did not smile and weren’t very helpful. Overall, we would not recommend this hotel. After reading Google reviews, we were also quite taken aback to learn that guests were asked to produce marriage certificates if they came as a couple. This will probably turn away a lot of tourists.

Absolute nasty piece of work and practice of business. I booked a hotel with them for a few days but due to unforeseen medical emergency at home I had to cancel my trip. They would not cooperate with insurance claim at all. They would not issue a letter of no-show and also they would not even tell Trip.com that I did not show up to their hotel. Not what anyone need in this stressful time. Would not recommend them to anyone.