Miridiya Lake Resort

Resort exterior was nice, swimming pool good, views out onto lake. Is a 10 minute walk from town. Stayed with 2 pre-teens in the family room, was quite good with 2x king beds and outdoor bathroom. There are bugs and a lot of insects so they get into the bathroom as well as front door if you don't close it quickly. It wasn't that clean, but not dirty. Food was also quite good with a variety of dishes both Sri Lankan and some western food. Staff were very friendly and attentive,

Dear Readers, 1. I and my wife stayed at this "utterly disgusting place" for one night on 06 Dec 2024. 2. I had booked this hotel through CEYLO TRAVELS, COLOMBO as our second destination on our 14 nights itinerary. 3. Good Points. It is customary to commence a review with good points first but I must state that I did not find anything good worth remembering due to the problems faced right from the check in on 06 Dec 2024 afternoon till check out on 07 Dec 2024 morning. 4. Reception & Front Office. a. There is no worthwhile and functional FO. it was quite unusual to find that there was NO intercom facility between the FO and the rooms. b. We were allotted a room initially on one corner in the corridor type building adjacent to the FO. The location and amenities in the room were pathetic and disgusting. I decided NOT to open our suitcases and called up my Travel Agents to intervene and change the hotel itself. c. The hotel Reception staff then showed me yet another room on second floor in the main building behind the swimming pool which was slightly better than the earlier room. d. Yet another EXECUTIVE Deluxe Room on 3rd Floor was shown to me after about one hour and I decided to accept it in FATE ACCOMPLI situation. e. The noise level in the resort is terribly high due to the ongoing renovation and construction of one more block near the main building. 5. Specific Points. a. The so called executive deluxe room had the floor carpeted which made it look shabby and unhygienic. b. The washroom fitments were old and rusted.(Photos attached). Toiletaries were of very poor standard. c. There was one bathing shower located in one corner of the washroom having no place to hang towel or clothes while taking a bath. d. The charging points for the mobiles were not located at a convenient place near the bedside. e. We were charged LKR 800/- for two additional one litre mineral water bottles asked for in the room since the hotel provides only two 500 ML bottles every 24 Hours. (Bill attached) which is highly insufficient. 6. Food & Restaurant. a. The choice and variety of menu was very poor and substandard. b. There was very marginal improvement in the breakfast next day after pointed out to the Catering Manager about our being vegetarians. c. The preparations of the items and dishes were not upto the mark expected in a 4- Star Resort. 7. Feedback Form. I filled the form given by the resort and kept a scanned copy of it(attached herewith). 8. I did happen to meet the Lady Manager in the FO while checking out and conveyed my sheer disappointed to her about my experience of the previous day. She called me later and apologized for the inconvenience faced but that did not mean much. 9. Summary. A. This Lake resort is a 3-star standard property and is highly overrated in the reviews. I assume the visitors don't have patience and inclination to write a thorough and realistic review. B. I would also admit

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