Weinegg Wellviva Resort

We stayed here for 10 nights during late August in a junior suite which was comfortable and had everything we needed. The hotel is stylish, immaculately kept and with five-star facilities - it was great to be able to hire e-bikes and we took advantage of some of the free activities. The hotel shuttle from/to the airport was welcome too. Service was overall excellent - all staff were extremely professional. What we really loved about this hotel is the totally calm atmosphere - you can quickly feel very relaxed. The hotel grounds are spread out and it was always possible to find a quiet spot away from other guests. The hotel has various swimming pools - the 2 warmest were sometimes dominated by kids. The adult-only spa was on a whole subterranean level and was modern and spotlessly clean - the different saunas were great, there were always plenty of towels and we enjoyed the extra touches like the salt scrubs. The food here is the main event - the cooking is first class with high-quality ingredients. Every dish was expertly cooked and beautifully presented. The long lunch service (12.30-5) meant we could go out in the morning and come back with time for something to eat, which was appreciated. There were only 2 negatives which were more our bad luck than problems per se : the soundproofing in our room was bad and other guests disturbed our sleep - we could hear them talking (at 3am) and snoring. The other negative was that we were allocated the same table for breakfast and dinner in a dark corner of the restaurant with little natural light - it was at the front of the restaurant next to the buffet area so we didn’t venture further into the restaurant, and it was only at the end of our stay we realised that all other tables had panoramic windows with sunset mountain views - since we were there for 10 days we were disappointed to have missed out (and annoyed that we discovered too late to ask to be moved). I’d recommend the management consider sitting people at different tables in the restaurant each night so everyone can enjoy a window with a view.

The place is outstanding overall. We had an issue with the room location. We booked the place one year ago and requested a junior suite. When we arrived they gave us the last room in the old building. The room was nice but the view was the parking lot. After we complained they showed us exactly the same room one floor above with the same view. We did not move.

Sadly, our stay at Weinegg was a huge let down. I emailed before booking to find out whether their pool was excessively heated or appropriate for lap swimming. I was assured by email: "our 60m SuitePool...temperature lies around 28°C and it's the perfect place to swim laps in". 28 degrees C (=82.4 degrees F) is a perfectly reasonable temperature to swim laps so I booked 2 nights. I was sorely disappointed when I took the temperature of the water on the morning of my swim ( I have learned that pool thermometers are not made available to hotel guests at hotels so I bring my own to know for sure). It turned out that the water was a bath like 88 degrees F (=31 degrees C). For someone who swims laps for an hour, it's not pleasant. It is exasperating to be misinformed as I had doublechecked with the front desk reception upon checking in the evening before. I endured an hour of swimming but it wasn't enjoyable and I would never have considered staying and paying a premium for a hotel with a pool that's so warm. I cannot understand why when they have another indoor/outdoor pool (I checked ...over 90 degrees F) why they insist on keeping both pools so hot?! After showering and breakfast, I let reception know that I wasn't happy about the temperature of the water. The manager wasn't in and reception could not offer any guarantee that the water would be cooler the next morning. I packed my bags and left and never heard from the manager despite being promised a call. The rooms are clean and well designed. The pool is located proximal to the rooms so not ideal. You feel like you're swimming in a courtyard pool. You look right into guest rooms as you swim the 60 meter length. Not only that, apparently I woke up a couple 3 floors above me when they heard me swimming???? and proceeded to reprimand (harass)!! me in German for swimming at 6am. (Hotel told me it was fine to swim early: "swimming in the morning is no issue at all, we only ask our guests to be a little quieter during the early/late hours as a form of respect to the others". Perhaps this couple sleeps with the terrace door open in winter??? I was not making any noise. Breakfast eggs were disappointing. Fresh squeezed blood red orange juice was welcomed. Indoor spa area is a bit tacky.

The hotel is offering a wide range of activities and has plenty of space. The food is delicious and full of choice. But most remarkable is the friendliness of the service, this is exceptional. So the hotel deserves its 5 stars. A small hint don‘t book ground floor rooms as the real view comes on higher floors. The rooms in the new building are large, very well equipped - a top level setting.