Sport

This hotel looks amazing when you arrive- all white marble and gold deco- until you check in. For some obscure reason, buses aren’t allowed to park outside the front entrance so we had to climb up 50+ stairs from the rear parking lot- with our luggage- no porters in the hotel despite its size! The staff are at best disinterested, at worst rude. Very little English is spoken. The rooms were large and well furnished but the (endless) corridors had strange ‘dips’ in the flooring which suggested the floor was disintegrating! The room entry key was temperamental and WiFi useless as all websites are blocked! Housekeeping was chaotic. Our beds weren’t made and no toilet paper was left. Management were totally disinterested in queries. The dining room was opulent and huge but the food greasy and inedible. Breakfast not much better. Staff rude and played Turkmen pop music loudly through speakers despite our requests for them to reduce the volume. Every request was met with a ‘no’. The lady cooking eggs drowned them in huge quantities of oil- none of us were brave enough to try them. I am rarely reduced to eating toast when travelling, but was here. The small pots of ‘preserves’ were syrup and some runny berry preserve whereas elsewhere we had delicious honey. Thankfully we left before breakfast on our last day. All show and no substance

The place is beautiful and very comfortable. We had a great room with an awesome view of the white city.. the breakfast buffet was not the greatest, but enough to enjoy your breakfast. Staff was very friendly and helpful. Rooms are very large

Very nice hotel in an beautiful and impressive city In Aşgabat (Ashkhabad) they don’t hold back on anything. The city is built in marble and the hotel is not an exception. Spacious rooms good beds good food. The staff has to adjust and get used to western customers as they are not so service minded like staff is luxury hotels elsewhere in the world. But it was not bad just missed the little extra. Will definitely be coming back to Aşgabat.