Kazzhol Hotel Astana

阿斯塔納佐爾酒店（Astana Zoll）是一家位於哈薩克斯坦首都阿斯塔納的豪華酒店。以下是一些關於這家酒店的點評： 1. 地理位置優越：阿斯塔納佐爾酒店位於市中心，交通便利，周邊有許多購物中心、餐廳和景點。對於商務和休閑旅客來説，這是一個理想的住宿選擇。 2. 設施齊全：酒店內設有各種高級設施，如健身房、游泳池、水療中心等。客房寬敞舒適，配備了現代化的傢俱和設備，為客人提供了賓至如歸的體驗。 3. 服務質量高：阿斯塔納佐爾酒店的員工熱情友好，樂於助人。無論是前台接待還是客房服務，都能讓客人感受到貼心的服務。 4. 餐飲豐富：酒店內設有多個餐廳和酒吧，提供各種美食和飲品。從地道的哈薩克斯坦菜餚到國際美食，應有盡有，滿足了不同客人的口味需求。 5. 會議設施完善：阿斯塔納佐爾酒店擁有多個大小不同的會議室，配備了先進的音響和投影設備，適合舉辦各種商務會議和活動。 6. 價格較高：作為一家五星級酒店，阿斯塔納佐爾酒店的價格相對較高。對於預算有限的旅客來説，可能需要考慮其他更經濟實惠的住宿選擇。 總的來説，阿斯塔納佐爾酒店是一家設施齊全、服務優質的豪華酒店，適合商務和休閑旅客入住。然而，價格較高可能會讓部分旅客望而卻步。

比較小，但是還行吧

We did not have a good experience at Kazzhotel Astana. The location of the hotel is in a poor area. Our room was dirty, the safe didn’t work, there was a musty smell, but of more concern was that our room door never locked and any random stranger passing in the corridor could have simply opened it from the outside. The aircon did not work at all and was stuck on a constant 24 degrees. On arrival we went to reception and asked to change rooms. We were told that this was not possible but maintenance would be there at 9.00 the next morning to sort out all the issues we had. The maintenance man did not turn up and despite asking reception several times we just gave up. Due to the lack of security in our room we had to carry all of our valuables with us every day. We slept with a chair wedged underneath the door. Of less concern, but still issues that need addressing, was the haphazard housekeeping. Some evenings we’d come back to the room and towels, such as they were, had been replaced, but the beds left unmade. Basic amenities such as toilet rolls were not replenished and we had to go off in search of the cleaners’ store cupboard to do it ourselves. On arrival in our room the toilet was absolutely filthy. Towels were frayed, threadbare and looked none too clean. It was quite clear that this room hadn’t been used for quite some time and was perhaps put into use due to the hotel being so busy. We were there for the World Nomad Games. We would, however, have expected it to have been cleaned to an acceptable standard before allocating it. We couldn’t wait to leave. Breakfast service in the hotel was totally chaotic. We regularly set our own breakfast table, that is if we could find any cutlery, the coffee machines were continually breaking down; service was absolutely appalling. Food choice was very poor and constantly running out. Very little or no basics such as fruit and cheese (this regularly run out). In the end we just didn’t bother going down for breakfast as it was so frustrating. Evening meals were equally chaotic. On one occasion we waited an hour and a half for a meal to arrive. I can only assume that our experience was so bad because of the World Nomad Games being held in Astana when we were there and the hotel being so busy, but even so this is no excuse. On a separate note we loved travelling round Kazakhstan. It has so much to see and the World Nomad Games were the experience of a lifetime. We were with a small group Regent Holidays tour so cannot comment on value versus price of hotel.