Pylaia Boutique Hotel & Spa

A beautiful and stylish hotel set on the side of a hill with rooms and pool accessed by a series of steps, overlooking the sea and the town of Chora. We stayed for 5 nights in a well appointed, stunning room with two bathrooms. What really made our holiday, were the hotel staff who were absolutely fantastic. They gave us their complete attention and nothing was too much trouble for them. We cannot thank Leonadis enough for his kindness to us and his attention to detail. Also Eirini who was warm, efficient and helpful and Christos who ensured that we had impeccable service and superb cocktails! The breakfasts, served in a stylish restaurant with stunning views, were perfect for us and when the restaurant was open, the chef produced delicious and beautifully presented food, to a high standard. The hotel was spotless and well kept with a charming pool area. We cannot review the spa as it wasn’t open at the time we stayed. One day we hope to return when more amenities are open on the island.

Our experience with Pylaia Boutique Hotel was regrettable from the start. Upon arrival, the reality we faced was a stark contrast to the allure promised online. The hotel itself was visibly run down, with decor straight out of the 90s, showing a desperate need for renovation and a modern touch. The reception was in a state of disarray, with cupboards falling apart, suggesting a lack of basic maintenance and care. Stains and stray hairs on the staircase added to the unsavory picture, casting serious doubts about the establishment's cleanliness. The staff seemed to be without proper training or guidance, and their customer service left a lot to be desired. A confusing 'welcome' ceremony on the balcony was carried out without any explanation, leaving us bewildered. Meanwhile, the restaurant was being cleaned with a hose pipe, an unsettling sight that did not bode well for our experience. The room we were shown was disappointing and far from 'boutique'. The furnishings were outdated, and the atmosphere was anything but appealing. The behavior of the hotel's owner, Anna, was deeply disturbing. Rather than accept feedback and try to improve, she was defensive and dismissive, exhibiting a shocking lack of professionalism. When we voiced our dissatisfaction and informed them we would not be staying, they assured us we would receive a follow-up call regarding a refund. This call never came. In trying to reach out to them, Anna refused to speak with us and asked us to contact *********** directly. Despite not staying, we were told that Anna intended to charge us half of the original fee. Even more troubling, she attempted to charge our card twice with the full amount. Taking her disturbing behavior a step further, she managed to find our local address and sent the police to warn us against contacting her or her establishment. This harrowing experience could have severely marred our holiday, had it not been for the stellar service and warmth we found at a different hotel on the island. If you're considering a stay at Pylaia Boutique Hotel, I urge you to think twice. Based on our experience, it appears that the positive reviews may not be genuine. I strongly recommend potential guests to scrutinize the negative reviews to uncover the reality of this hotel. Consider this a word of caution - steer clear of Pylaia Boutique Hotel.