The St. Regis Atlanta

這是我入住體驗最差的一次，感覺酒店管理有問題，這個價位的酒店在服務細節上遠沒有達標，以上是本人主觀認識，下面講一下客觀情況，第一天check in時前台沒有一個服務人員，衹聽到有人在後麪小房間聊天的聲音，我hello了一下，沒人睬，等了3-5分鐘終於從小房間出來一位女士辦完入住，進房間發現卧室洗手間內有異響，控制面板電流聲（較小），台盆上方天花板有較大聲異響（嗒嗒聲），晚上睡覺肯定有影響，於是打了bulter service電話講了異響情況，希望來處理一下，三十分鐘沒反應，忍不住直接到前台反應，要求儘快解決或換個房間，均不答應且態度生硬敷衍，我要求見manager on duty,回答我經理在忙，我因為外出有事，在禮貌表達了強烈不滿後離開酒店，晚上十點多回來後發異響倒是沒有了，一夜無事，第二天離大譜的事情就來了，凌晨三點左右，睡夢中突然被吵醒，發現窗簾正在自動打開（發出沙沙聲），全屋燈光自動打開，燈火通明，走到客廳發現同樣情況，同時第一天入住時的異響又再度出現，直到早上一直未睡，因為上午要自己開車去機場，已沒有精力和酒店交涉，前台交了鑰匙就離開。認真寫了這麼多，是為了讓更多的人不要踩坑。

洗澡水太小，其他都非常好

This is a prototypical St Regis. Full of luxury and style. It’s clean and luxurious. Stately bathrooms and guest room. It’s a phenomenal hotel. Don’t go to the other “5 Star” hotels. I just left the gross Whitley to come here.

Moved from 4 Seasons ( needs complete refurb) St. Regis thankfully accommodated an early check in. The Room WOW ! everything was clean and smelled amazing! Staff is exceptional - lux car to Lennox ( thanks Usuf) . Every door opened , question answered and Buckhead is so pretty -having an event at St Regis would be a Dream ! Will return!

I have stayed at countless St. Regis and Ritz hotels, and the one thing that is consistent is that the furnishings, lobby appeal and “first class” initial appearance are superficial. The actual service, care of the facility, care of the patrons, and preparation for your stay is no different between the economy Marriott properties and these. I seem to actually have better luck with my room and stay at the less expensive hotels. My recent stay at the Ritz in Bal Harbor and my stay at this St. Regis solidifies that. This is an expensive hotel - the cheapest room is close to $800 a night including tax, and that was with a discount through my corporate travel site. Otherwise I would have had to pay over $1k. Back before Ritz and St. Regis were sold to Marriott, every hotel employee, regardless of their role, had the authority to spend $1000 on the spot to manage a guest problem. No more, and the hotel staff are not trained in conflict resolution anymore also. Last night exemplified that. We pre-paid for this room, which was mistake #1, as I think you lose control. I won’t do that again. However, I traveled all day since 4:40 am, checked in at 7:30 pm at the hotel. I just wanted to get in bed, watch some TV and get some rest. What is apparent with the Marriott management is that they don’t check rooms for preparedness. That’s happened over and over again. Once I got into this room, TV wasn’t working. Called for maintenance, they were busy as there was only one on staff at this hr. I finally figured out that the cable was disconnected and tied up behind the TV. If someone had checked to make sure the room was ready, that wouldn’t have happened. But the big problem starts with the AC not working, in August in Atlanta. No air blowing out. Called maintenance, again. it would be 15 mins they said. 15 mins goes by, and being exhausted and not patient at this point, I go to the lobby and ask for another room. They don’t want to give it to me. “Please wait on maintenance”. I go back up and wait. 8:30 now, I’m tired, and no AC. I call back down and tell them I want another room. Wait on maintenance, give us 3 mins and we will call you back. 20 mins goes by, no maintenance and no call. I go back down to the lobby and tell them I want another room. “Can you please wait on maintenance, they are almost there”. No I say, this hotel is not full, please give me another room so I can go to bed. Believe it or not, they still didn’t want to give me another room. “Maintenance can fix it”. I told them that the room wont cool off in time for me to got o sleep, and I need another room. It wasn’t until I was loud and firm that they (front desk and manager) played around on the computer to find another room. Same floor, but the reason they didn’t want to give it to me was because it was a mini suite. Horrible conflict resolution. I couldn’t care less about the suite I just wanted a room cool enough to sleep in. The next room was cool

Stayed a night while visiting the area. Service was impeccable and amenities were very nice.