The Gleneagles Hotel

古堡酒店！非常棒的體驗

My recent stay at Gleneagles was meant to be a special celebration for my 40th birthday — a milestone occasion that I had looked forward to for months — but unfortunately, the experience was far from what I expected or hoped for. What should have been a memorable and joyful occasion turned into a frustrating and disappointing experience. I chose your hotel specifically because I believed it would provide a high standard of service and care appropriate for such an important celebration, but that trust was misplaced. From the moment I arrived, several issues made my stay stressful and unpleasant. On arrival to the room which had a view over the delivery car park I called reception to enquire of any other rooms with a different view may be available, I was presented with… that’s the the of room you’ve paid for. Whilst I was left shocked I understood very clearly it wasn’t an option and we went about our day. We familiarised ourselves with our environment and headed to the pool facilities. After leaving the sauna I felt light headed and needed some sugar so my partner asked the member of staff were he could go and get me a sugary drink. She told him the Garden Cafe. He asked where he would get a robe and slippers to he told his room. However in the room is states not to remove the robes and you will be provided with them at the spa. My partner wall then had to walk into the Garden Cafe on swim shorts and bare feet to get me a drink. Moving on to dinner, we ate in the Birnam, we were presented with a complimentary drink and starter as a gesture after the feedback we provided. My main was served cold, whilst my partners was piping hot. Mine was replaced however by this time my partner had finished his meal. The manager dealt with this well and did not charge for my meal. The cherry on the cake, I had taken a bottle of Dom Perignon gifted to me from a relative for my celebration. On leaving the hotel the following day I identified the bottle was missing. We approached the reception to enquire where they told us housekeeping removed it. Whilst I still struggle to understand why when it wasn’t in the bin was it removed I was more shocked by the way in which the manner was dealt with. I asked to speak to the manager who explained I should have left a note stating I didn’t want it removed. Only when I addressed how upset I was at how this was being dealt with by which I mean no empathy and being told the hotel is now a victim of its own success did I manage to finally have them locate the missing bottle. When addressing my concerns and feedback I was presented with a lack of professionalism and care shown by staff, which fell far below the standards the hotel claims to uphold. All in all, it’s safe to say I’ve been left with poor memories and an experience for my milestone birthday and a sense of you booked a ‘cheap room, so you’ll be treated cheap’ When addressing my concerns and feedback I was presented with a lack of professionalism and care

Absolute luxury stay here could not be anymore accommodating , so much to see & do from shopping to spa & relaxing treatments , perfect for the golfers and ladies can relax in 5 star luxury so many bars & restaurants to choose from & beautiful grounds to walk around.