Hampton Inn & Suites Austin-Airport

I reserved this room for my parents and called ahead for directions. The front desk was helpful and made sure they felt welcomed. The accessible room was perfect for them.

The swimming pool isn’t available right now and double rooms weren’t available at check-in time so we had to stay in a single bed room because we were in a time crunch. Which was doable for us thankfully. The staff was apologetic and kind and the room we stayed in was clean.

Normally, this is a good stay, but this go round, it was not. I really had to humble myself to deal with this one particular staff member who displayed an attitude of being inconvenienced and bothered by simply request for things that should have automatically been in place before arrival and were not. Photo of a requested ice container lid. It was given to me cracked and dirty. Would I still recommend this hotel, most definitely. The hotel grounds and rooms are always clean and the location for me is on point. The only downfall are the homeless who tend to hang out at the 7Eleven next door. They don’t really bother anyone, but just a heads up of what to expect.

The property is very close to Austin Bergstrom Airport which is why I stayed there. I have stayed there on two occasions. My only concern about the hotel is that both times I stayed there, a handful of homeless people mill around very near the property. It is not the fault of the hotel, but since I have seen it on both stays, I presume these are "regulars" who roam the general area. Besides that, the hotel has been pleasant to stay at.

Let me start by saying that there was nothing wrong with the hotel, my 1 star review comes from my arrival and check in. After being on the road all day and arriving almost at midnight, I was told they had to give one of my rooms away. I was like, what’s the point of making a reservation in advance, just to have the them give away your room to someone else. I had to wait an hour before another room was ready. So basically I had a room for about 3 hours because I had an early flight the next day. UNBELIEVABLE!

Inside was spotless. Workout room was lacking but of most importance was the pool area. The pool was filthy and the area around the pool was filthy with bird poop everywhere. The water level was too high so skimmer was ineffective.

Found staff very helpful, morning shuttle didn’t show up for airport, right away lift was arranged for all travelers. Convenient to airport. Breakfast was great and so was coffee

Planned on staying just one night but weather cancel my flight snd decided to go back to this hotel. The great service begins at the airport with the prompt and attentive staff. I was picked up at rush hour in bad weather inn10’ after calling the hotel. Staff inside are very helpful, spotless room and very decent service. Will go back again!

When asked rhe clean the riom tge second day after the rains. They didnt clean/ vacuum the floor