Macdonald Morlich Hotel at Macdonald Aviemore Resort

The hotel is definitely not a 4 star. Top range 3 star at best. The room was clean. It was advertised as a king sized bed, however putting 2 single beds together is very misleading. The Italian restaurant, the staff are nice but the service is very very slow. Took me an hour to get food. The location is ideal. The sports centre is good and spacious. The pool is good fun. The gym needs a complete modernisation program. Not enough equipment and in a very small room. The sports centre could utiltse space more effectively and have a state of the art gym in the other bigger rooms. It would be used well, however this is sadly not the case. I will return and use this hotel in the future. The price is not cheep and if your expecting Hilton quality then this is not the hotel for you.

I booked a Deluxe room in the Morlich hotel for myself and my mum. After previously staying twice in the Highland hotel, I decided to book the Morlich due to this hotel being refurbished and having a walk in shower for my mum. On arrival we parked up close to the hotel, unpacked our luggage and headed inside to be told we were not in this hotel, we were staying in the Highland hotel. I showed my confirmation and was told the Morlich hotel was fully booked with a conference and were sent over to the Highland hotel. At the Highland hotel reception I was told the Morlich had been fully booked with a conference for over 1 year. Despite this the Morlich hotel was showing as available on the Macdonald website and I could have booked it then and there in reception. We were directed to our room which meant taking our luggage back outside to access a different part of the hotel, only to find the key card did not work. After another trip to reception, we entered the room to find it resembling an old people's home and with no walk in shower. I went back to reception to request a different room and was offered a "family room" that consisted of a double bed & a put up bed with the same care home decor. At this point I was looking for alternative accomodation online, I saw the other hotel on resort (Aviemore hotel) had availability and asked if we could be moved into that hotel, I was told that hotel was closed at this time of year. If the Aviemore hotel is closed and the Morlich is full, why are they still being advised as available to book. I refused either room offered to us and eventually was offered a suite with twin beds and a walk in shower. We had to wait for the room to be cleaned and we're provided with a complimentary drink in the lounge while this took place. The room was very nice , although when we got into the room they had not split the beds into twins, so yet another visit to reception to get this quickly rectified. We did enjoy our stay and I do like the Macdonald resort, I visit Aviemore regularly but have never dared to book here again because you just don't know what hotel you are going to get.

Don't get me wrong, this is a beautiful hotel, the rooms are exceptional and the attention to detail in the rooms is above and beyond that of most hotels BUT they only have one lift and it was broken. We were a bus load of 47 people and the poor young man ( John ) that had to haul our bags up to the second and third floors was to be commended. It was not in his job description. The grounds are amazing and it's a very short walk to town. Dinner at the hotel was good, trying the Haggis is a must.