Premier Inn Aviemore

J'ai été enregistré par l'incroyable Brogan qui était exceptionnel compte tenu du service client compte tenu des circonstances difficiles (faute de l'hôtel). Il était sous pression mais a géré la situation difficile énormément. J'ai remarqué que d'autres membres du personnel étaient moins désireux d'aider, alors je salue cet homme pour avoir fait ce qu'il a fait. Cela change du personnel de la réception habituel, ce gars était une bouffée d'air frais et reviendrait avec plaisir juste pour le service que nous avons reçu. Cinq étoiles. Je recommanderais n'importe où.

We stayed one night in Feb as a family of four (2 adults, a 3 year old and 6 month old). The hotel and staff were very nice. We had requested a cot in the room and I had checked on arrival that this was the case which they assumed it was but to get back to them if it wasn’t. When we arrived it was a king and two singles. We didn’t raise it as we managed to make it work but would have been good if the staff had checked in advance. Room was great for what we needed, beds very comfy and shower was amazing although lever for putting shower on was missing. Tea and coffee facilities and a station at the stairs/lift on ground floor to help yourself to more tea coffee sugar etc if you ran out. Breakfast in the morning was delicious. We opted for the full premier inn breakfast which was buffet style hot and continental. Perfect for adults and children alike. My only complaint was there seemed to be no decaf options and a constant queue for the toaster. Check in and out was easy. Had a small issue with premier inn in general that when I amended my booking to add breakfast I lost my early check in and had to phone to amend again and paid more.

This was my first visit to a Premier Inn and I hold my hands up to having secured it at a very reasonable price for 2 people with the added bonus of free cooked breakfasts thrown in as well. First impressions upon arrival were good – the building seemed clean and inviting and the staff were very nice. Our twin room was tiny. Set up was a double bed and a small and uncomfortable couch bed. The whole room seemed designed to discourage guests from spending any more time in it than was absolutely necessary. But it was cheap and for one night should have been absolutely fine. The room was superficially clean but lacked some finishing touches, e.g. the bath needed going over to remove product residue and watermarks. I was actually surprised to see a bath in a new build hotel rather than a walk-in shower but guess there must be a reason for this. No actual “window” in room – just fixed glass panels so no natural ventilation. There was air conditioning however which came with instructions on how to vary the room temperature. Total waste of time and effort – transpired that guests are not empowered to set their own room temperature; reception has control over all the rooms so you need to ask them to adjust things on their master control panel. Wish I was kidding. No mobile signal in rooms and very patchy signal in communal ground floor areas. Upper floor corridors are very narrow. I am honestly surprised that they conform to fire regulations. But what finished me off was the fact that when we left the room in the morning to go down to breakfast a note had been slipped into the doorframe to advise that no hot breakfast option was available that day. Continental breakfast was available - pretty basic but plentiful. Dining room was also very small and cramped – think it could get very busy in high season. Stripped the beds before departure (a habit I have hung onto from the covid travel era) to discover a blood stain and a large “liquid” stain on the mattress protector on the double bed. Yuck!

First time in this hotel we were all happy. We have stayed in many premier inns it is always a good decent room. The breakfast was one of the nicest we have had . Staff in breakfast area friendly and helpful food was fresh and plentiful. We will be returning. Thank you

This was our first visit Premier Inn Aviemore, and we loved every minute. The location is great and the staff is fantastic. Special mention to Monique at the Reception, who was exceptionally helpful and fun when checking in. Great walks near and short distance away from Cairngorm's. We'll be back soon! Thanks very much for the great time 🤓👍

Staff were fantastic at Premier Inn, Aviemore, Lorraine and Monique are real assets to the hotel with their excellent customer service skills, excellent value as well. The location is also ideal to explore Aviemore and will definitely be returning.