Sycamore Mineral Springs

This requires URGENT attention by the business owner AND Trip Advisor. This is a cautionary tale for potential guests. This is how poorly producing hotels keep no-show revenue and how they win charge-back cases because they have my credit card, my relevant information and can prove they sent me a confirmation…repeatedly…even yesterday. What do you think? I made a reservation here a month ago then canceled within a few days. Despite this, they have sent me 4 emails stating I have a reservation. When you try to confirm that you do NOT have a reservation: 1. You can't reference a canceled reservation online because the software is too old to store it. 2. You can’t cancel your reservation online because the link is broke and the process is confusing. 3, You can’t call without getting transferred 4 times to 4 different departments. 4. Employees ALL blamed the old computer software and ALL 4 stated no one has any idea what is going on because interdepartmentally they don’t connect. 5. When you do get a supervisor (Maria) she is too hostile, too quickly and too unwilling to help right off the bat. I think Maria has to live like this all day long. This is why she did not let me convey my situation even once, dominated 95% of our conversation, and repeatedly threatened to hang-up while telling me she was helping me. It was impressive. Maria and the staff are not supported in their job. If you look at their behavior, it speaks to employees who must represent an owner who does not care. They make employees represent a failing business because they have FAILED to maintain the property, train staff adequately or keep up with modern times to ensure their guests are financially and physically safe. Paypal and competitors no longer have to honor prior consumer protection guarantees. Dear Owner: Please respond here. Do you not care about your guests or are you trying to keep my money? We are all waiting…

They called us at 7:30 am from front desk asking us if we wanted late check out! Woke us up out of a deep sleep. We never requested a late check out. That was the icing on the cake. First off we were Very excited to get away for our anniversary and was super dissatisfied and disappointed. The room is more like a cheap motel 6 but worse. Everything is old dirty and dated and needs a serious upgrade. We had the king hill suite and would not recommend anyway pay the rates they charge for this room. We walked in smelled of cleaning solution so strong we had to open all the windows. The hot tub was so dirty and chipped paint all throughout. The shower was dirty and the showerhead water pressure was super light and the floor was dirty wear sandals. The tv is cable only, most cheap motel offer ways to sign into streaming apps or at least allow you to cast to the tv. The bed did not feel clean it felt super starchy and with hard sheets. The paint on the bathroom doors chipped and dirty. The carpet around the bed super stained and dirty. They also have bright lights that shine through your window all night from the back patio and you can only close your blinds no curtains to block out the light. The most frustrating part was we were woken up at 7:30am on a Sunday to the phone ringing from guest services mistakingly calling us ask if we had requested a late check out. Who call at 7:30 mistake or not. It was the straw that broke the camels back we will never stay here again and will be spreading the word. This place is cheap and run down with no consideration for their guests.

This was my third visit. The room, staff, and restaurant were top-notch. The room was clean, spacious and comfortable. I had a one bedroom suite on the entrance driveway near the main office. It was up a flight of steps and the staff was happy to take my luggage up, which I did not require. They are currently replacing the asphalt parking lot with brick pavers. This was the third time I ate at the restaurant. he quality of the food is very high and priced compressively for the area. I say this with experience as I travel to the area frequently and have dined at many local restaurants. The wine list has many local wines priced very reasonably. My wife's spa experience was also excellent.

I am sadden to write this review. My husband and I have stayed at sycamore springs before and it was a great experience. Unfortunately, this stay was not great. We booked a west meadow suite. Our first suite was dirty. Our sheets looked like they had blood stains and the mattress had stains we could not identify. When we called and complained they sent someone to change the sheets, without offering to change us rooms. Bellhop came and didn't want to touch the sheets or mattress without gloves. I had to ask for another room. The new room has clean sheets and mattress but rust in the shower and room didn't appear the cleanest. I also requested to have a manger call us which they did not. When we did talk to a manager the next day she made no attempt to help us out further, stating "last night supervisor gave you a 30% discount for one night!" So, they think having blood stained sheets does not deserve more than the 30% for one night. The next night we got looked out of our room because when they gave us the new room they only programmed the key for one night. So, we had to call the front desk and ask for another key. Let's just say we are not going to recommend anyone to stay there.

The sycamore garden is where they have weekly and weekend music outdoors just across the bridge. They have fire pizza, beer, wine, and light snacks. The music is usually always good, playing from 3 to 6pm. Upgraded Outhouses. It’s a nice place just to come by yourself or with friends.

I had visited 13 years ago, and wished to try another visit. We spent 2 nights. The rooms have been renovated and look wonderful. The jacuzzi on the porch of the room works just great and was easy to manage. Very service minded staff who reach out to heklp and serve. Beautiful gardens and surroundings. The walk to the view on the hill is definitely demanding, but great views. We also walked to the beach which is a very pleasant 2.5 mile stroll. We tried pizza in the secret garden. Had dinner once in the restaurant which was good. All in all - a true spa