Red Hotel

I checked in at 10:30, received the room key and informed that I would be at the venue after an event at 03:00. I asked if there would be someone at the reception at that time but it was not confirmed. I return at that time, unlock the door and surprise: a couple was already staying in my room. No one at the reception. I call the hotel, nothing. I had to sleep elsewhere. The next day they called me to bring the key, with no intention of apologizing for what happened. I asked why there was no one at the reception and was told: "my colleague was sleeping". Their explanation was that they called for some unknown reason that evening to confirm whether I was coming or not and I didn't pick up the phone. (after I came in the morning, said at what hour I would come and got the key, what other confirmation do you need?). How can you give a key to a room to another couple when someone already has a key there? Why isn't someone at the front desk all the time? I could get another room or fix the problem but no. we sleep. I wish I could do that too. 0/5