Canyon Cove Hotel and Spa

My rating to this hotel are all excellent experience except the service, in particular to the staff assigned at the jet ski. Very unprofessional and unhelpful in providing information. Luckily, the duty manager/supervisor noticed the situation and provide me an explanation about the reason why they acting unacceptable to normal customer.  Overall, it's very unique experience and definitely will gonna come back on my next holiday. 

Very spacious and nice accommodation. Swimming pool is bit crowded but overall, the experience is good.

When we arrive, they have ample parking considering it's a weekend and a holiday. Check-in time is also tolerable. Yes, there was a long line, but they have like 4 counters accommodating check-ins, and they have a separate checkout counter. Just be ready with 2 adult IDs that are checking in and the 2k deposit. The room is so spacious; we got the 1BR family suite, and it has 2 queen daybeds with no pillows and blankets, 2 double beds, 2 bathrooms, a small kitchen with a sink and non-functional stovetop, and a medium-sized refrigerator. It also has a sala and a dining area as well. They initially provided 2 free water bottles, but I requested an additional 2 since the room was booked for 4 people, and they complied. I do have an issue with one of the toilets since it was clogged on the first day, and we're staying for 3 days, so it's very inconvenient, if you can imagine. I did report it, but no one came to address this matter. The free breakfast is so-so. It gets you full, and the selections are not that bad but not great. I don't know if they offer meals during lunchtime since we ate outside (L’bulalo—definitely a must-try!), but for dinner they only offer the grill station and the buffet. It was quite sad since on our last night it rained so hard, and all the people were stuck in the outdoor dining area of the grill station, and they had to halt everything since it got wet, even the food that was grilling. The pool was huge! So even though there were other people swimming, it didn't feel crowded. The beach is clean and clear, but the shore has a lot of rocks or shells, so it hurts when you walk over it. Overall, it's good for a quick getaway.