Wave House Resort Canggu

1. Payment- Only cash and Paypal. 오로지 현금 또는 패이팔만 받습니다. 2. Booking- I booked the bed and surfing lesson. I have to pack and repack my luggage because of their computer system. At frist time they offered the hotel nearby but I have to pay extra charge for the single room because their booking system errors. They did not care the my energy and time to pack and repack the stuff and change the room. Worst customer service that I have experienced before. 3. Handling the problem- One surfing session that I have to wait the instructor for one hour. The instructor did not show up. After I comeplained it they gave me solutions. To me they did not know how to deal with the customers. Overall - I wan not the lucky person but they can handle the problems way better but they did not. I experience worst customer service in my life.. 전혀 고객 서비스가 되지않는 느낌, 편하게 쉬고자 하시는 분들, 갑자기 자신들이 예약을 못 받았다고 방을 하루를 옮기라고 하면서 불편을 당연하게 여기네여. 뭔가? 싶음.

We stayed in Wave House for a week and it was the best surf camp experience we have had. The breakfast is top tier! Honestly felt like a hotel breakfast, delicious and the portions were great. Our camp room for girls was also great! Very clear room and bathroom that got cleaned daily, again, kind of felt like a hotel which was nice. The only small issue with the rooms was that it was very hot on the top bunk so would need to have the ac on all night, but there is nothing really that can be done about this and they did have an ac that was good. The instructors are great and the lessons were very good and so very well planned and organised (unlike a lot of camps we have been to). I think the one thing that stood out the most to us (after the food of course) was the after lesson video analysis. We had one after every session and the analysis was very detailed and thorough. The other camps we have been to just show you some low quality video of you and make one comment about it but here the coaches would go into great detail with what needs to be done to improve and would physically show us as well. The video quality was also so much better than anywhere else. Honestly the whole experience was amazing, the camp grounds themselves are beautiful and very well located, as well as giving very much a hotel vibe. Felt very fancy and the price was lower than a lot of other camps in Bali! The staff were all friendly and great! Professional organisation, lessons and instructors. One cool thing you also get with them is entry to Finns VIP Beach Club. You get a free sunbed and towels (no minimum spend so it's free no strings attached) in the VIP area for the whole day and some other cool perks (one free coffee, two free welcome drinks (one alcoholic if you want it to be) and an ice cream, free water all day 15% discount on all food and drinks!) and you get access to Finns recreation club with a gym and waterpark and much more. Both me and my sister loved it an honestly cannot wait to go back. Made the mistake of staying at another camp the week before and regretting not being at wave house for our whole 2 week holiday. Met lots of international people as well! Saw some reviews about the Russian speakers and yes, there were quite a few but all of them spoke in English and actually some seemed to prefer that so they could practice their English and interact with the rest of the international people.

It was my first time doing a surf camp and my first time to Bali, and I have to say I'm really happy that Wavehouse was the place I chose to have this initial experience. The dorms are amazingly spacious and modern, and the private room I later moved to was pleasant to stay in. The outdoor bar area is super nice, and has such a chill vibe to socialise with others or simply lounge around in your own company. I felt truly connected to the community of travelers I met there, which Wavehouse helped facilitate with the yoga sessions, fitness classes and social activities (on top of your surf crew of course) The people at the reception: Maudy, Maria and Vivian were always willing to help me out with any issues I had, and down for a chat anytime. The people at the bar: Ega, Era and Algo were always polite and helpful, as well as great conversationalists The surf staff consisting of Bukit, Wally, Adut, Allen and Wayan are absolutely amazing. They're such great help in the water in terms of positioning and timing on the waves, even giving you a push if it's looks like you're to slow to catch the wave. They're great fun to hang out with too. The head instructor Alex is really helpful with the surf video analysis and reading the waves. All the instructors were always willing to lend their time offering advice or coaching even outside of the official surfing lessons, and are passionate about helping you improve. I've learned a lot from everyone and would highly recommend the surf camp! The food is also really tasty with a wide variety of options, and their homemade Kombucha is really good. Compliments to their chef for creating such consistent, high quality meals! I have already booked my 2nd trip with them :)

I cannot recommend this accomodation for only a surf holiday. The teachers have different levels of competence, especially concerning weather and wave knowledge. Feedback on one's own abilities is almost exclusively given afterwards via video analysis and not directly in the water as I know it from other surf schools. In addition, little value is placed on personal circumstances. At a catch-up appointment as an external guest, I was told "bad luck, no new chance possible" because I could not reach the course in time due to the tense traffic situation (which was obiously not my fault at all). Also, the number of the yoga classes did not live up to what was promised on the website. However, I also had a good time on the camp's premises. The staff was friendly and helpful. The rooms were clean. The entire premises had appealing architecture and together with the facilities were inviting to relax and chill. The food was exquisite. And the location was very good since it only takes a five minutes walk to the beach.