Avis : Blue Karma Dijiwa Ubud

Réponse de l'établissement: Dear Langjitianya73,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you for sharing your detailed experience. We’re delighted that you enjoyed the spacious layout of the room and the hammock, as well as our activities and spa experience.We’re especially happy that your birthday surprise made your stay more memorable. At the same time, we appreciate your feedback regarding the breakfast and will consider it for improvement.Thank you for highlighting the value of your stay. We look forward to welcoming you back again soon.Best Regards,Asta I WayanBlue Karma Dijiwa Ubud Manager

Réponse de l'établissement: Dear Valued GuestWarmest greetings from Blue Karma Dijiwa Ubud!Thank you for your wonderful review. We are delighted that you enjoyed the relaxing atmosphere of our resort, the yoga sessions, and our breakfast experience.It is also wonderful that our team made you feel well looked after and that you found our shuttle service convenient for exploring Ubud. We are happy that you embraced the natural surroundings—even spotting some of our friendly resident lizards and cats, which are part of the unique charm of our jungle retreat.We truly appreciate your kind words and look forward to welcoming you back to Blue Karma Dijiwa Ubud for another peaceful and memorable stay.Best Regards,Asta I WayanBlue Karma Dijiwa Ubud Manager

Réponse de l'établissement: Dear Valued Guest,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you for your lovely feedback. We are so happy you enjoyed your stay at Blue Karma, the beautiful location next to the rice fields, and our breakfast. It’s also great our staff made your experience even more enjoyable.We truly appreciate your recommendation and would love to welcome you back whenever you visit Ubud again!Warm regards,Asta and all Blue Karma Dijiwa Ubud family.

Réponse de l'établissement: Dear Valued Guest,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you for taking the time to share your feedback with us. We are sorry that your experience did not meet your expectations and that you did not feel comfortable during your stay.Our resort is intentionally designed to embrace the natural surroundings of Ubud, nestled within the forest and rice field environment to create a peaceful and immersive connection with nature. The lighting throughout the property is intentionally kept soft and romantic to preserve the tranquil atmosphere and natural ambience of the resort. However, we fully understand that lighting preferences may vary from guest to guest, and we would have been more than happy to arrange additional lighting assistance had we been informed during your stay.Regarding the natural sounds such as frogs and geckos, these are part of the authentic tropical atmosphere and natural surroundings of our resort, designed to offer guests a genuine connection with nature in Ubud. Nevertheless, we sincerely apologize if this aspect caused any discomfort during your stay.We also regret that some aspects of the room, breakfast experience, and overall atmosphere did not suit your personal preferences. Your feedback is valuable to us and will certainly be shared with the relevant teams for further evaluation and improvement.Despite your disappointment, we truly appreciate your feedback and thank you for allowing us to host you during your time in Bali.Best Regards,Asta I WayanBlue Karma Dijiwa Ubud Manager

Réponse de l'établissement: Dear Valued Guest,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you for sharing your detailed feedback. We’re glad that you appreciated the unique semi-open-air shower, spacious bathroom, and beautiful mountain views. We also appreciate your recognition of our rustic-luxurious ambience and our shuttle service to Ubud.We apologise if the room layout or certain expectations, such as the teddy bear, caused disappointment. Our team strives to provide clear information about all items and services, and your comments help us improve communication with our guests. We also take note of your feedback regarding pricing and will continue to ensure our offerings provide good value while maintaining our high standards.We hope to have the opportunity to welcome you back for another stay and provide an even more comfortable and enjoyable experience.Warm regards,Asta and Blue Karma Dijiwa Ubud Family

Réponse de l'établissement: Dear Ms Li, Li,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you for taking the time to provide your detailed feedback. We apologise for any inconvenience you experienced during your stay. Our design concept incorporates distinctive Indonesian wood carvings and traditional decor to reflect local culture. We understand that some elements may have felt unfamiliar or uncomfortable, and we deeply regret that this impacted your overall comfort.Regarding the price difference you mentioned, room rates may vary depending on booking channel, dates, and promotions. However, we understand how frustrating this is and will strive to communicate this more clearly to future guests.We also regret the cleanliness and concerns about insects in your room. While our location amidst lush greenery allows guests to connect with nature, we recognise that insects sometimes enter, especially if the door is left open. This does not reflect our usual standards, and our housekeeping team has taken corrective action. And to help alleviate your disappointment and as a gesture of goodwill regarding the insects entering your extra bed on the second night, we have also voided your entire bill for your extra bed. We understand that communication can sometimes be difficult due to language barriers, and we are committed to continuously training our team to better assist and anticipate guest needs.While our staff always strives to remain warm and attentive, we recognise that we could have been more proactive in addressing your concerns. We take full responsibility at the management level and will strengthen our oversight to ensure this issue does not recur.We greatly appreciate your feedback, as it enables us to continue improving. Please contact us directly if you would like to discuss further.Best regards,Asta and Blue Karma Dijiwa Ubud family.

Réponse de l'établissement: Dear Youyusihaohaochi,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you very much for choosing to stay with us during your solo trip to Ubud. We’re delighted that you enjoyed your time here and that our team made you feel warmly welcomed. It’s wonderful that you loved your beautiful Hammock Villa. indeed, it’s one of our most photogenic and relaxing spaces.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the near future.Warm regards,AstaBlue Karma Dijiwa Ubud Manager

Réponse de l'établissement: Dear Valued Guest,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you so much for your kind and thoughtful review. We are delighted that you enjoyed the elegant design of our hotel, your unique pool Villa, and the relaxing courtyard atmosphere. It’s also wonderful that our team’s warm and welcoming service made a lasting impression.We appreciate your feedback regarding the open-air shower and outdoor toilet, and we’ll certainly consider it to improve guest comfort, especially during rainy days.We hope to welcome you back on your next visit to Bali and provide an even better experience.Warm regards,Asta and Blue Karme Dijiwa Ubud family

Réponse de l'établissement: Dear One,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you for sharing your feedback. We sincerely apologize if your room felt damp and dark during your stay. Our rooms are designed with soft, romantic lighting to create a cozy atmosphere, but we are always happy to provide brighter lighting upon guest request to ensure comfort.We also appreciate your comments regarding the amenities we take pride in offering eco-friendly facilities of the highest quality, designed to enhance your experience while caring for the environment, surroundings, and service, and we will review these areas carefully to make improvements for future guests.Warm regards,Asta and the Blue Karma Dijiwa Ubud Family

Réponse de l'établissement: Dear Dmitrii_V,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you for your kind words. We’re delighted that you enjoyed our beautiful room, peaceful atmosphere, and the service from our team.We look forward to welcoming you back for another relaxing stay.Best Regards,Asta I WayanBlue Karma Dijiwa Ubud Manager

Réponse de l'établissement: Dear Valued guest,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you for sharing your lovely feedback. We’re delighted that you enjoyed our unique tropical atmosphere, à la carte breakfast, cultural dance performances, and the warm service from our team. It’s also wonderful that you appreciated the yoga and spa experience in our natural setting.We truly value your comment regarding the swimming pool cleanliness and sincerely apologise for this shortcoming. Please rest assured that this has been shared with our team for immediate improvement.We’re glad you had an overall enjoyable stay and hope to welcome you back for an even better experience in the future.Best Regards,Asta I WayanBlue Karma Dijiwa Ubud Manager

Réponse de l'établissement: Dear Valued Guest,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you for your wonderful feedback. We’re truly delighted that you loved the room and found our service attentive. It means a lot to us to be considered one of your favourite hotels.We look forward to welcoming you back for another perfect stay.Best Regards,Asta I WayanBlue Karma Dijiwa Ubud Manager

Réponse de l'établissement: Dear Valued Guest,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you for your kind words, we are so happy to hear that you enjoyed the beauty of our hotel and the service from our team. We always strive to make our guests feel comfortable, and we’re glad we could accommodate your request for a room with a fully enclosed bathroom.It was a pleasure having you stay with us, and we hope to welcome you back soon!Warm regards,Asta and all Blue Karma Dijiwa Ubud family.

Réponse de l'établissement: Dear valued Guest,Warmest greetings from Blue Karma Dijiwa Ubud!Thank you for taking the time to share your feedback. We appreciate your ratings and understand that you feel Ubud offers a lot beyond what was experienced here. Your input is valuable and helps us continue improving our services, surroundings, and guest experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Asta and Blue Karma Dijiwa Ubud Family