Hôtels 4 étoiles prisés à Balok

Excellent service de la part du personnel du Kasturi depuis le moment où nous sommes arrivés au complexe jusqu'à notre départ. Tout le personnel était courtois, compétent et a fait tout son possible pour rendre notre séjour agréable et agréable. Notre chambre était impeccablement propre, très spacieuse, avec des collations et des boissons gratuites dans la chambre pour les clients. Nous avons adoré la baignoire et la douche et le lit était super confortable. Le petit-déjeuner était bon et délicieux. Le seul regret est que la plage soit un peu difficile d'accès car je crois savoir qu'ils ont dû mettre des murs en pierre à cause des inondations du passé. Je reviendrais certainement !

Cleanliness: I would rate the cleanliness a 2 due to the poor maintenance and housekeeping. None of the electrical outlets were functioning properly, and there was a noticeable electrical sound. For those traveling with children, please be extra cautious. During our sightseeing trip from 1 pm to 10 pm, we returned to find the towels we had used earlier that morning, wet and folded on the table instead of being replaced with fresh ones. Additionally, our used cup had not been washed and was left untouched. Location & Amenities: The location was great, and the kids had a fantastic time, especially in the pool area. The pool is spacious, clean, and convenient for parents to relax while their kids enjoy themselves. The surrounding environment is excellent and truly mesmerizing. We were happy to sit back, relax, and enjoy the soothing sound of the waves—it was incredibly calming. The seaside area is ideal for large family gatherings or company events, with plenty of space available. Service: I would rate the Front Office Staff at 4, especially Mr. Aftar, Mr. Azlan, and Mr. Rahmat, who were very helpful. However, I had a negative experience with Ms. Y (name withheld), who was unhelpful and lacked empathy. We were planning to shorten our stay from 3 days/2 nights to 2 days/1 night due to heavy rainfall, flooding in some areas, and car issues. We asked her at the front desk, after consulting Trip.Com, if we could shorten our stay. Instead of showing understanding, she kept saying she couldn't assist and that the Manager on Duty was unavailable. She directed us to deal with Trip.Com the following day, which we understood. However, when I asked if, in case Trip.Com approved our request, we could check out later (around 1 or 2 pm), she refused. She claimed they couldn’t offer a late check-out as the hotel was fully booked. I was shocked, as I was giving up an extra night and yet wasn’t granted even a late check-out at 12:30 pm, and yet she was mentioned it will be chargeable. To my surprise, I later checked online and saw plenty of rooms available and an empty pool. This was disappointing. Just imagine, i am planning to give away my extra night and when i wasnt able to get a slightly late check out due to fully booked ? what ridiculous is this ? IF, we requested late check out on the actual check out date, i totally understand . But this is another way round and she left me speechless. On a positive note, Mr. Aftar, Mr. Azlan, and Mr. Rahmat were understanding and helpful. Despite not asking for much, their suggestions, empathy, and sincerity made a significant difference in our stay. It was because of them that we decided to continue our stay and cancel our initial plans. A big thank you to them for their kindness and helpfulness, always checking in to see if we needed assistance and offering thoughtful suggestions. Overall Experience: Our overall stay was very good and enjoyable. The kids loved the pool and the sightseeing views. The location is fantastic, with a breathtaking view of the sea, providing a truly relaxing experience. Special thanks also to the IRD staff at the restaurant for kindly helping us store our frozen food.

Les installations sont vieilles et l'eau chaude pour la baignade n'est pas chaude même lorsque vous l'allumez. L'hygiène est moyenne, l'entretien de l'environnement est acceptable et les serveurs sont sympathiques, mais la formation n'est peut-être pas suffisante. Cela peut être un problème avec le service de gestion ou après l'épidémie. La plage n'est pas exceptionnelle, juste moyenne sur la côte est. La piscine est ok. Dans l'ensemble, il n'y a aucun rapport qualité/prix.

8.4 “Great Stay” We had an amazing stay even though its just for a night. Staff was friendly & really accommodating. We booked a total of 9 rooms. Only downside is its not meant for elderly people. Cause you need to walk up and down the stairs to go to the beach, restaurant & pool. Lucky the buggy able to pick us up from the villa down to restaurant. But still need to walk up and down a few stairs. The view was amazing. Dinner at restaurant was great. Just that waiting to wait for our dinner was close to an hour. Should improve on that. Some of our family members did a room service also waited close to an hour for the food. If you find the food costly, can always book grabfood or get out of the villa & drive around the area look for restaurants. Room and view was amazing! We loved our stay!

The rooms was clean and the bed also comfortable.. There is a living room where you can watch tv and a bedroom with attached bathroom. Every rooms comes with balcony.. Really recommend and relaxing. The breakfast choices not many, but yes it’s enough to make your stomach full..

The Erya by Suria Cherating is a boutique hotel located in Cherating, Malaysia, known for its serene beachfront location and laid-back atmosphere..i love the hotel..

Il n'y a rien à dire. , espérez que la direction assure la propreté de chaque chambre. , ma chambre a tellement de web-spider. , pendant le contrôle autour de 9.30pm. , le personnel en charge apporte les enfants, et le garçon qui m'accueille le premier lors du contrôle 😅😬

Les enfants vont s'amuser ici! Juste si l'entrée sur la plage peut être faite accessible à l'invité, car nous devons prendre une longue marche pour aller à la plage.Tout le reste est parfait. Plage propre je dois dire,et en sécurité. Le restaurant est un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de qualité, un restaurant de

Appartement avec une chambre, même si c'est très spacieux. Mais la chambre a l'air peu abandonné et poussière. rien de spécial que la situation stratégique. Gardez-vous très aimable, et check-in et check-out très rapidement. Les chambres sont très confortables et confortables.

Pour: Salle propre Parkings de grande envergure Près de la plage Personnel amiable Le propriétaire a plus de 100 chats de toutes sortes de races. Avec : Pas de levage au sol supérieur Un peu sombre autour de la nuit