Avis : Syama Mansion Sukhumvit

Réponse de l'établissement: 尊敬的客人,感謝您的評價，我們重視您的反饋。很抱歉您在入住期間對房間大小和配備的飲品數量有所不滿。我們將根據您的建議，考慮在未來改善房間設施和飲品選擇。關於刮鬍刀和洗面奶的問題，服務枱可以免費提供，衹需致電前台便可輕鬆獲取。同時，我們會把您對洗髮水的反饋轉達給相關部門，以提升服務質量。非常感謝您的肯定，其他方面“都沒問題，整體不錯”是對我們最大的鼓勵。我們將繼續改進，為顧客提供更加舒適的住宿體驗。希望您在下次旅行時，再次選擇我們的酒店。此致Syama Mansion, An Aspira Collection

Réponse de l'établissement: Dear Mae,Thank you for sharing your detailed feedback. We regret to hear that your stay did not meet your expectations, and we appreciate the opportunity to address your concerns.Regarding the room size, we do offer a variety of room types to suit different preferences, and we are sorry that the room you stayed in did not meet your needs. We would like to clarify that all the photos on our website reflect the actual rooms, but we understand how expectations may differ.We are also aware that city noise can be an issue for some of our guests, and we will continue to review our soundproofing measures to see where improvements can be made. Your feedback on this is valuable, and we appreciate you bringing it to our attention.We are especially concerned to hear that you felt unsafe due to the hotel's location. While we cannot change the surroundings, we are committed to ensuring our guests feel comfortable and secure at all times. We will take your comments seriously and assess any further steps we can take to support the safety of solo travelers.Regarding your experience with our reception staff, we sincerely apologize if our service did not reflect the warm hospitality we aim to provide. We will address this with the team to ensure our service standards are consistently met.We truly regret that your stay was not satisfactory, and while we understand your disappointment, we hope you might consider giving us another opportunity to provide a better experience in the future.Best Regards,Syama Mansion, An Aspira Collection

Réponse de l'établissement: Dear Jarrod,Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our convenient location and friendly staff contributed to a positive stay. Our team is committed to providing our guests with a wonderful and comfortable experience, so your kind remarks truly mean a lot. Please accept our apologies if you found the room size to be less than what you expected. We offer various room types and sizes to accommodate different guest needs, and we're confident that we can find a room that suits your preferences should you choose to stay with us again.Your feedback regarding the value for money is greatly appreciated. We're always striving to give our guests the best value, and we're glad to learn that our efforts resonated with you. We hope to have the opportunity to welcome you back in the future, and provide the exceptional quality of service expected from our hotel. Your satisfaction is our priority and rest assured, we will continue to work hard to ensure our guests have an enjoyable stay. Thank you again for your kind words and we look forward to serving you again soon.Best Regards,Syama Mansion, An Aspira Collection

Réponse de l'établissement: Dear Valued Guest,Thank you for your kind words about our friendly staff and the convenience of our location. We're delighted to hear that our team's helpfulness and the ease of access to the main road contributed to a pleasant stay for you. It's always our aim to ensure our guests feel supported and comfortable throughout their visit. We hope to welcome you back soon for another enjoyable experience.Best Regards,Syama Mansion, An Aspira Collection

Réponse de l'établissement: Dear Divane,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you appreciated our prime location near the metro and Emporium shopping mall, and found our hotel rooms to be clean and tidy. Although we understand your concern with the room size, we strive to compensate by offering a comfortable and well-maintained environment. We are always exploring ways to enhance our guest experience and your feedback is greatly appreciated. We are especially pleased that our staff made your stay enjoyable with their kindness, as our team takes pride in providing friendly and attentive service to all our guests. We're thrilled to hear that you plan to visit us again, and we look forward to welcoming you back in the near future and promise to offer an amazing experience once again.Best Regards,Syama Mansion, An Aspira Collection

Réponse de l'établissement: Dear Jarsonn,It's always delightful to hear about the positive experiences of our guests. Our team takes pride in ensuring that all aspects of your stay are enjoyable and it's gratifying to know that we’ve succeeded during your visit. Your warm words regarding our staff member, Pie, are greatly appreciated. Commentaries like yours are incredibly motivating and we'll make sure to share it with her.We're also delighted to hear that you found our hotel spotless and central to your needs. Our team works hard to maintain a clean and inviting atmosphere for our guests, and your acknowledgment confirms our efforts.Should you find yourself in our city again, we'd love to welcome you back at our hotel. It was an honor to have had you as our guest and we look forward to the opportunity of serving you again. Thank you for your stellar review and for recommending us.Best Regards,Syama Mansion, An Aspira Collection

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback. It's unfortunate to learn that the size of our rooms did not meet your expectations. While our rooms are designed to maximize space and efficiency, we understand that personal preferences can vary greatly, and we assure you that we're currently exploring options for room renovation and your candid feedback is extremely valuable in helping us to continue to improve our services. It's also worth noting that we do offer a variety of room sizes, including some larger options that might better accommodate your space needs on a future stay. We're truly grateful for your comments, and would be thrilled to host you again so we can ensure a more comfortable stay that aligns with your expectations.Best Regards,Syama Mansion, An Aspira Collection

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your feedback! We're delighted to hear that you found our location to be convenient and our rates to be reasonable. However, we regret to hear that your experience did not completely live up to your expectations. Please be assured that we continuously strive to improve our guest experience and your feedback is crucial in this process. We sincerely hope that you will give us another opportunity to showcase the quality service that is typically expected from us.Thank you again for your review, and we look forward to serving you on your next trip.Best Regards,Syama Mansion, An Aspira Collection

Réponse de l'établissement: Dear Valued Guest,Thank you for your review. We're pleased to hear you found our place to be good value for the price. Our convenient location near Sukhumvit Road and amenities like free WiFi and 24-hour front desk aim to enhance your stay. We would love to have the opportunity to provide an even better experience on your next visit.Best Regards,Syama Mansion, An Aspira Collection

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to provide such a positive feedback from your recent stay. It's wonderful to see that our prime location and cleanliness met your expectations, as these are aspects we take great pride in. We always strive to offer the highest standards of cleanliness and convenience to make our guests' stays memorable. If there's anything we can enhance or any specific areas that could have turned your 4-star experience into a 5-star one, feel free to let us know. Your suggestions are highly appreciated as they help us improve our services, and we look forward to having another chance to serve you better during your next stay with us.Best Regards,Syama Mansion, An Aspira Collection

Réponse de l'établissement: Dear Valued Guest,Thank you for sharing your feedback. We're sorry to hear that your stay with us was not up to par, as your satisfaction is very important to us, and we aim to provide a truly unique and enjoyable experience for all of our guests. Your feedback is appreciated as it gives us the opportunity to improve, and assure you that we are working diligently to enhance our services. We hope to have the opportunity to welcome you back in the future and show you the improvements we have made.Best Regards,Syama Mansion, An Aspira Collection

Réponse de l'établissement: Дорогая Дарья, Благодарим за Ваше время и за то, что поделились своим отзывом о пребывании в нашем отеле. Мы рады, что Вам понравился наш уютный номер с боковым остеклением и Вы смогли насладиться близостью к метро и нашими удобствами. Также мы хотим извиниться, если был недостаток в обслуживании при приеме. Мы стремимся улучшать наши услуги и гарантировать, что каждый гость получает номер, который он зарезервировал. Ваш комментарий поможет нам сделать это. Будем рады видеть Вас снова в нашем отеле и надеемся, что Ваш следующий визит принесет еще больше удовлетворения!С наилучшими пожеланиями,Syama Mansion, An Aspira Collection

Réponse de l'établissement: 尊敬的客人,感謝您選擇我們酒店並花時間提供反饋。很抱歉聽到房間大小和附近街道的噪音讓您感到不滿意。我們一直在尋找解決這些問題的方法，並會基於您的反饋採取必要的措施。同時很高興聽到您對前台的服務表示滿意。團隊一直致力於為每一位客户提供卓越的服務，並確保您的住宿體驗儘可能愉快。您的善意評價對工作人員是一種極大的鼓舞。希望這些小問題不會影響您再次選擇的決定，期待有機會再次為您提供更好的服務。再次感謝您的寶貴反饋，我們期待您的回訪。此致Syama Mansion, An Aspira Collection

Réponse de l'établissement: にゃんたーい様ご滞在中のご経験について詳細にお知らせいただき、誠にありがとうございます。ご指摘いただいた点を直ちに調査し、改善に努めさせてさせていただきます。特に客室の清掃とメンテナンスには、より一層力を入れさせて頂きます。この度は貴重なご意見をお聞かせいただき、ありがとうございました。Syama Mansion, An Aspira Collection