Hôtels proches de Arte-Sano Ltda., Barranquilla

L'hôtel est situé dans une rue occupée et l'autre est des bâtiments de service automobile et pneumatique. La route est très bruyante et à l'angle il y a un semi-air ouvert très lourd disco jusqu'à l'heure précoce. La chambre est intelligente mais pas grande. La douche était froide chaque jour et il fallait être réparé par un mécanique. L'eau était souvent froide encore après 1 heure. La piscine est intelligente mais seulement quatre salons solaires. Le petit déjeuner est standard de jus, café, fruits, oeufs, patates et chorizo. Tous les aliments étaient très secs. Pas excellents comme donné par d'autres invités. La boisson de bienvenue est un gaspillage de temps. Le café et l'eau glacée sont disponibles dans la réception.

Una servicio impecable desde que llegas te reciben cálidamente, en un ambiente elegante, la comida es excepcional! Habitaciones cómodas y las áreas comunes limpias/ it was a very impeccable service, upon you arrive at the hotel you are able to feel comfortable and homie, the customer service is exceptional, the rooms are great clean and spacious, the amenities areas are always clean, main dishes are great highly recommended the picada del sol ( fried pork, fried plantains!

Absolutely nicest place to stay in Barranquilla. Loved the friendly staff and Colombian breakfast. Good hotel for the price. Got a nice upgrade, never had a problem. People are friendly ,rooms are big and clean. Really nothing to complain about. Taxi driver wouldn’t find it…duhhh

After staying more than a week in mediocre hotels as a tourist this Ibis is a whole relief. Back to European standards with a modern designed hotel and modern rooms, buffet breakfast, so all you can eat, instead of the tiny breakfast at most B&B's. Location close to a modern big mall. Standard room is ok with a good bathroom, bed a bit too hard and the biggest downside you can't open a window, which is noticeable in the hallways as well, a particular smell as there is never fresh air coming in. Free indoor parking available, good wifi.

Hé! Le premier de tous les conseillers de voyage est d'examiner l'hôtel par hôtel client. J'étais en séjour dans cet hôtel la même nuit. Mon expérience avec les installations de l'hôtel et le service de l'hôtel est supérieur aux attentes. En tant que citoyen de Barranquilla, vous savez bien que c'était le temps du carnaval et le carnaval est un événement urbain qui est reconnu à l'échelle nationale et mondiale. Et pour autant que je sache que Caranaval est la fierté de Barranquilla. Et par la façon dont ce que vous avez entendu cette nuit n'était pas GUNSHOTS, c'était des artifices de feu. Je voulais juste faire cela clair, de sorte que les gens ne jugent pas l'hôtel ou la ville par votre commentaire.

The hotel is located a couple of block from a very nice shopping center with plenty of restaurants and shops. The hotel is very nice as you would expect a HGI to be. I would say it is even nicer than the same hotel brand in the US. The price was very reasonable. The hotel staff was very professional and courteous. The breakfast was very good. You can order eggs any style you like. It offers some items from the typical food from the region although that would be the one aspect I would say the hotel could increase its wow factor. I definitely would recommend this hotel and would return when I travel to Barranquilla.

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki