Hôtels proches de Good Dollar, Barranquilla

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it. The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be. One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am. I tried to call the front desk using the phone in room to no avail over 5 times. When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone. During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street). When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name. I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faki

Tout d'abord, tout est bon et bien jusqu'à présent. Il est bon service et les installations. Mais malheureusement, j'ai demandé au service de réception un problème avec la fuite d'eau de mini réfrigérateur et sur l'eau sur le sol et je vous prie de nettoyer rapidement. Après cela, il n'y a jamais eu de spectacle encore. J'ai juste déçu ☹️ de ça. C'est pourquoi, je n'ai mis une étoile sur la propreté que! J'ai apprécié la nourriture bien. Je veux vraiment revenir en un jour parce que c'est la meilleure vue de la ville que j'aie jamais eue. 👍🏼👍🏼👍🏼

Thank you for the good service, we had lunch and everything was excellent well-trained staff to be kind and always with a smile, the doorman was very diligent and attentive to us¨¨ Gracias por la buena atención, almorzamos y todo estuvo excelente, personal bien capacitado para ser amables y siempre con una sonrisa, el señor de la portería super esmerado y pendiente de nosotros¨¨

Le personnel du bureau de front fournit des déclarations fausses et trouvera des moyens de tirer parti de ceux qui ne sont pas en Colombie.

I just ended a month’s stay in Barranquilla as a Diamond member of the Hilton Hotel and IHG’s Diamond Elite. I’m utterly in awe of the service I received at Estelar Alto Prado Barranquilla. The attention to detail, and the care given to each guest makes them without a doubt number one in Barranquilla. A first rate service in everything, the administration, reception, the rooms, the pool, and the restaurant and the attention to detail as I Mentioned Before, makes them unique in Barranquilla. I want to offer my warm congratulations to Mr. Jorge Michaels the hotel manager for his excellent job and the reception manager Mr. Yheis for making me feel important and as if I were home.

This was the first of 3 hotels we stayed at over 6 nights. It is an older hotel but has been maintained. Only complaint we were not able to control the a/c unit in the room. They staff does speak English and are friendly and knowledgeable. They have an excellent Breakfast buffest each morning with was included in our rate. The roof top looks like they might be doing some work on. but is accessible , provides a view of Barranquilla *( best to see at night the city lights) . The pool is on the 3rd level with a bar area also ( not sure of the hours for the bar) is a decent size.

This hotel was completely disgusting, full of mould and damp throughout the hotel. The restaurant floor appeared not to have been cleaned for many months as the dirt was really ground in, the nets and curtains were also mouldy and filthy too. We had to change rooms twice due to the fact that my husband was struggling to breath due too the conditions. The gym was completely filthy and the breakfast was the same each day, and they did not have anything Vegan for me either. There was nothing nice about this hotel. The restaurant menu was dreadful, old and uninviting. The staff were slow to respond to any asks. The bath had obvious cracks in it, however they had just been painted over. This hotel needs a lot of money spent on it to firstly address the mould and damp issues. The replies to the reviews from the hotel stated that they were in the process of completing some maintenance work, almost 2 years ago, however this place has not been touched in any aspect for many, many years! AVOID THIS HOTEL IF YOU DON'T WANT TO POTENTIALLY BECOME ILL!! This hotel is down as a 3/4 star, but 1.5 at the very best. I have always been fair around my reviews, so for me to write this, it was absolutely dire 😔

Cet hôtel est vraiment bien, l'emplacement est correct, le service est bon, les chambres de l'hôtel sont grandes et spacieuses, très propres, et le prix est très abordable, il est fortement recommandé.

Hôtel 5 étoiles ”classique”, avec iscine magnifique, et des zones Publiques et privés de premier niveau. Personnel très pro et sympathique Très propre et tout est de très bonne qualité. Bon petit déjeuner. L'hôtel de plus grande luxe que j'ai trouvé en Colombie, et un excellent relation prix / qualité. Seule problèmes. Leur service réservation est lent et compliqué si vous faites un changement un fois réservation effectuée. Aussi leur pizzeria est tres mal-organise, et il n'y a pas d'autre resto dans l'hôtel pour le soir.