Grand Mercure Batam Centre (Opening May 2025)

New hotel with big rooms. The security is top, as well as the friendliness. Hope the housekeeping team improves as we waited quite long for our requests to be sent + some items were sent wrongly.

Booked a 3D2N stay, Friday through Sunday, Superior Room City View, with breakfast for 2. Room and bathroom size is generous. Clean and new. Windows and door sound barriers not so good. Traffic noises quite disruptive middle of nights. Human noises along corridor, especially near lifts quite disturbing. Breakfast range was generous though almost similar for two days. Layouts have rooms for improvement, some parts not very users friendly. Drivers required to make a round to get to the main entrance.

Highly recommended! Had a great stay at Grand Mercure Batam. The room was clean and cozy, staff were super friendly, and the location is very convenient. Breakfast was delicious too.

I was excited to try this newly opened hotel and I was pleasantly surprised. Although there was a delay with the check-in (understandable cos it’s a weekend), from then on.. it was near perfect! First impression from the hotel staff were excellent. Even though it was a busy weekend, they remained professional and were able to attend to the needs of the guests. As for the rooms, it’s tastefully designed and the bed will assure you will have a good nights rest. As for amenities, they provided everything I needed.. A negative point would be the lackluster wifi, especially during the night and the hotel phone had issues. (May I suggest using a hotel WhatsApp system by scanning a QR code for essential engagement with guests, such as requesting for Ice, making spa arrangements etc.) I believe it has been implemented for in-room dining. As for the surroundings, it’s a 5 mins drive from Batam Centre Ferry Terminal, walking distance to One Batam Mall and the essential street food, Indomart and ATM just across the road making it really convenient. Overall, knowing that it’s still less than a month’s old, it has exceeded all my expectations and I hope to return soon. Thank you to the team at Grand Mercure Batam Centre for the pleasant experience.

This new hotel is very nicely decorated! Clean and room is of a good size. 5-8mins from Batam Center Ferry terminal. Hotel provides free bus shuttle service from hotel to Mega Mall (opp Batam Center Ferry Terminal) at 12pm and 3pm (near reservation). Their breakfast has quite a wide variety of choices!

Brand new hotel, bed is super comfortable, location is about 5mins car ride from Batam center ferry terminal, easy to get the grab/gojek. Overall a pleasant stay at this hotel.