Disney's Yacht Club Resort

Great location! But amenity wise could just be a Hampton inn.

My family and I recently stayed at this hotel, and overall, we had a good experience. The hotel was clean and well-maintained, and we felt comfortable and safe during our stay. However, I must admit that our room was showing its age and could use some updates and attention. Despite this, we were able to still enjoy our time at the hotel as a family. Overall, it was a pleasant stay, and we would consider returning.

Huge disappointment. When we checked in and went to our room, we were shocked to see that it was not clean. It appeared that the beds and towels had been changed and trash emptied, but that was it. There was detritus all over the floor (crumbs, sand, dirt, and LOTS of dust bunnies). There was some white substance on the cabinet doors. The counters had also not been cleaned. The amount and size of the dust bunnies (especially under the beds) made us wonder when the room had last been fully swept. We went to the front desk and a very nice staffer apologized, offered us a $100 refund and said that housekeeping would call us in the room. We went back to the room and waited. After some time, a housekeeping manager called and was immediately antagonistic, insisting that her records showed that the room had been cleaned at 4:09pm, so therefore it WAS clean. We said that it was not cleaned at 4:09pm because we were in the room at that time awaiting this phone call. She repeated the room was clean and essentially accused us of lying. We then asked her to come to the room to see for herself. She refused. We again said the room needed to be cleaned. She snapped that they would get to it when they could, but that we had to leave the room. So we were basically kicked out of our room. We returned at 7pm and the room was still dirty. We went back to the front desk and asked for a manager. She apologized and said she would make sure the room would be cleaned but could not tell us a time. We pointed out that we had a toddler with us whose bedtime was 8pm as we booked this hotel for its access to Epcot for early entry, so she needed to get to sleep. Manager said it would be done by 8pm. At 8pm, the room was finally clean -- at least 5 hours after checking in. We discovered the next day, that we had also not been given the full array of toiletries, so the housekeeping failure on the first day was not just a matter of failure to clean surfaces. Also note that the room did not include a tub, just a walk in shower. Although this is a deluxe resort, you only get a refrigerator if you are in a suite. The beverage cooler in room means you have to get ice for the refrigerator to keep dairy products cold -- hardly a deluxe attribute. The food court and gift shop are tiny. If you just want a pastry or a drink, you will be fine. The shared pool with the Beach Club is quite desirable. The positives : close and walkable proximity to Epcot. Larger room. I want to note that my daughter is a former Cast Member and I am a retired event planner. As such, we treat hospitality staff with respect and politeness. We have been visiting Disney for over 20 years and have never had any problems. We were shocked that the first time we did, 1. It was at a deluxe resort. 2. By the the antagonistic attitude of the housekeeping manager, and 3. The ridiculous amount of time it took to get the very basic attribute of a hotel room -- cleanliness. Before writing this review, I contacted