Disney's Polynesian Village Resort

I booked a Deluxe Studio standard view room through a DVC shop for about $415 for one night, including taxes. Booking through Disney would more than double the price, so I'm pleased I was able to get the reservation through a DVC shop rental. I stayed in the Pago Pago building, which is in a bit of a remote area of the resort, but still a lovely building, and I had a very nice patio on the ground floor with seating and a good view of the resort grounds. My room was rather spacious and had kitchen facilities, in case you didn't want to dine in one of the many Disney World restaurants. I quite liked the decor of the room, and it did feel like you were staying at a classic deluxe Disney resort. I even had two bathrooms, one with a lovely rain shower and the other with a tub. An unusual configuration but very nice nonetheless. The resort features some very nice pools, although the Lava Pool was very crowded and noisy at the time, so I quite enjoyed the more tranquil setting and ambiance at the aptly named Oasis pool. It was also convenient with the Oasis Bar & Grill by the pool for drinks and food, although the cocktails were very small and pricey (and served in a small plastic cup which kinda cheapens the whole enterprise). It would also have been nice with a mobile ordering option, right from your deck chair, like the Dolphin/Swan resorts have. In terms of onsite restaurants, I had lunch at Kona Café which was fairly good. I do find the Disney dining reservation procedure frustrating though: even when you have a reservation - once you arrive, you have to provide a phone number (even though they already have this info from the reservation), and then you get a text when your table is ready. Even when you have already reserved a specific time in advance. Indeed, at the time of my visit, there were dozens of tables available, and I received the text shortly after checking in at the restaurant. Ridiculous to go through that pointless exercise, when they know up front that my table will be ready immediately. I have also had breakfast at 'Ohana on a previous visit, which was amazing. I also had to get the obligatory Dole Whip at the Pineapple Lanai. The elderly gentleman who was working at the Pineapple Lanai that afternoon (19 September 2023) was quite unpleasant though, and $14 + taxes for the Dole Whip with a tiny shot of rum was ridiculously overpriced. Aside from the lack of service at the Pineapple Lanai, service from other staff was excellent, even though my interaction with them was minimal, as I used my Magic Band to access the room, and the Disney app to check in (even though the app never showed my room number - one of many technical glitches I experienced with the app during my Disney World visit). I noticed that Wi-Fi didn't work in the Lava Pool and beach area, which was a bit odd, but otherwise the hotel featured the amenities I'd expect of a deluxe resort. There were no USB or power outlets by the bed though, which was a small

The resort wasn't up to standards for the price. The cleanliness wasn't the best. The staff wasn't very friendly. There was no age limit on the jacuzzi area so there were little kids playing with dolls and running around the entire time we were trying to relax. We even had kids trying to knock out drinks into the water. We did complain to the parents but they didn't care and the resort didn't care either. There is a whole side dedicated to children but really nothing for adults who want to relax. The tables were always dirty at Capt cooks and the food was awful. I get that it is family friendly but no one was watching their children there. One kid basically called my friend the B word when she asked her to stop doing something while we were trying to enjoy ourselves. For the price of this resort it should be more accommodating. We have stayed at cheaper places that have adults only areas.

We stayed at Disney’s Polynesian Village Resort in July 2025 for 10 nights, and it was an incredible experience for our family of four (two girls, ages 11 and 14). We felt very fortunate to be able to stay Club Level, and what truly made the trip exceptional were the cast members—especially those in the Hawaii building. From housekeeping, to the concierge desk, to the Club Level lounge hosts, everyone treated us with genuine kindness and care, making us feel like family. Their pride in their work and attention to detail created an unforgettable stay. Our room was spacious, well-kept, and always fresh thanks to outstanding housekeeping. The quality of the beds and linens was excellent—luxurious, comfortable, and noticeable the moment we entered the room, ensuring consistently restful sleep. The bathroom setup also worked very well for a family of four, making it easy for everyone to get ready each morning without feeling cramped. Disney’s attention to detail in room design, upkeep, and comfort was clear, and we greatly appreciated it. Transportation was another highlight: between the monorail, boats, and the quick walk to the TTC, we could often be in Magic Kingdom within 10 minutes—amazing! Even the bus service to Hollywood Studios and the water parks worked seamlessly. The convenience of this location simply can’t be beat. The Club Level food and beverage offerings exceeded our expectations compared to our last stay. Each morning and evening, the rotating selections felt fresh and varied, with chefs plating small plates Aitems for guests—a nice touch. Snack time in the afternoon was a lifesaver after hot park days, with fruit, vegetables, mixed nuts, chips, sweet treats, and the most addictive homemade chips. One suggestion: each night they offered mac and cheese for the kids. For kids, such as ours, with dairy sensitivities, it would be wonderful to consistently add a simple option like chicken strips. That small addition would make the offerings even more family-friendly. Resort amenities were excellent. The pool area had plenty of chairs, and our girls enjoyed the crafts and activities offered throughout the day (most were available for a small fee, usually $8–15). The theming throughout the resort was beautiful—the tiki torches, the music, the beach with its perfect view of fireworks, and the Disney PhotoPass photographers around the grounds all added to the magic. Every detail felt intentional and special. Since our last visit, the new DVC Island Tower had opened. We were initially concerned that the added guests might overwhelm the resort, but overall, it did not detract from our experience. The one area that felt crowded was Captain Cook’s quick-service restaurant, which often had long lines and little seating. A Coca-Cola Freestyle machine at the Volcano Pool (similar to the one at the new Island pool) could reduce congestion inside Captain Cook’s. Adding a food truck option somewhere on property might also help ease crowds and give

I didn’t actually stay at the resort but went there for breakfast. When I arrived at 7 am, the officer at the gate to their parking lot refused me entry when I told him I didn’t have a breakfast reservation, but would be a walk up when they opened at 7:30. I was made to leave, and had to pay $35.00 to park with thousands of other cars at the main Magic Kingdom parking lot, then walk to the resort for breakfast. (I know, I should have just eaten elsewhere). As I walked up to the resort I saw that easily half of the parking spots there were empty. With the restaurant open to everyone, whether a resort guest or not, I shouldn’t have had to find expensive parking elsewhere. Very unreasonable.

This is the absolute best resort on property. I love when I can swing it to stay here. I highly recommend the water/pool view! The staff is super nice and the place is very clean. They have amazing food. I wouldn't recommend the chicken Caesar salad but get the shrimp Caesar salad instead. Great place!

We stayed at the resort for five nights in early October, largely on the recommendation from many people. We did not have a disastrous experience by any means, but we were not overly impressed based on the price they charge for rooms. If we visited Disney again, we would select a less costly option and don't think we would need to sacrifice much in doing so. Some of the benefits are documented in other reviews (access to monorail, etc.). On the negative side, we were surprised that you only get cleaning service for your room every other day (even Motel 6 cleans your room everyday). Our room was on the ground floor facing a crowded walkway and so we had to leave our shades closed all day or else be a fishbowl. The resort is very busy/crowded, but I view that more as something to be expected on a Disney trip. I inadvertently left a jacket in the closet of our room when we left (which is my fault) and realized I forgot it on the way to the airport. What I found frustrating was there was no way to contact the hotel to try to report it (they have no phone, email, etc.). The only option was to submit a generic "lost item" request to Disney itself (no different than if you lost something at one of the parks). Not surprisingly, the response received was they were unable to find it. So to the hotel employee who claimed the jacket for themselves, you are welcome! Overall, it was very expensive for what you get and has pretty average service. You'd be better served by saving some money and staying elsewhere.