Premier Inn Bedford Town Centre

For £56 for a family room great value. Room was clean etc. No issues. Parking in the multi-storey was very expensive so would check ahead of time the rates. It was £11 for Sunday 8pm to Monday 9.30am. It was a bank holiday. 4 people in room, 2 adults 2 children. Comfortable enough for an overnight stay.

Another excellent stay with Premier Inns this time in Bedford. The hotel,is well situated by the River Great Ouse. River view rooms are available.Lovely Breakfast. Easy access to the rail and bus stations and the Higgins Museum and John Bunyan museum

This has got to be the best premier that we have stayed in. The staff were all very polite and helpful. The food was excellent and the bedroom brilliant. Special shout out to Lorna the cook who promoted the sites and things to do in Bedford. The hotel is very clean with great views over the river.

Great location, with a lovely view of the river from our room. Room was clean & well presented, love the new glass mugs that are being used. The bed was comfortable, as always. The staff were lovely, especially Chef Lorna & the gentleman who checked us in.

I am a fan of Premier Inns. The rooms are spacious and the beds big and comfortable. However, our experience over 3 nights at Riverside Bedford was way below their normal standard, very sub-par. It started on booking. We booked through the app. I contacted customer services to check to make sure the room was accessible for my wife's mobility issues. I was informed there would be an extra £14 to pay on arrival for this facility. As far as I am aware, disability legislation prohibits charging for accommodating disabled provision. While it is clear on the information, and so we were aware, that this hotel has no parking; it does not make reference to the fact that the hotel has no drop off availability and that access to the entrance is slightly problematic, depending on your mobility aid. On check-in, we got to our room and neither of the keycard would open the door. I went to reception and a new keycard was created. This did not work either. On the third attempt, the duty manager issued us with a generic card and so, nearly 45 minutes after arriving, we gained access to the room. There were a number of issues with the room that should have been picked up when the room was serviced, prior to our arrival, by the housekeeping staff - more trips down to reception!. Missing bedside lamp light bulb. The following morning, we discovered that the toilet was partially blocked and would not flush properly enough to clear solids and toilet tissue. Over 3 hours after reporting this hygiene / health issues, it had still not been fixed. On our return to the room several hours later, the flush was now working but there was immovable detritus in the bottom of the bowl. The shower head holder was missing leaving the showerhead only useable if hand held. This was not resolved. Staff should not be overheard complaining / confronting management in front of guests. Attention at breakfast was poor with for example, milk and fruit juices running out and it taking a long time to replenish and cooked breakfast items not being replenished (because the chef was more intent on complaining to (I assume) the duty manager about the number of people coming in to breakfast - in front of the customers waiting for her to get on with preparing some more. We will not be using this particular Premier Inn again!

The staff were all helpful and the facility was warm and welcoming. I lost my key card and it was replaced straight away. There was some confusion about my dinner Saturday night and the staff ended up just giving it to me. I am very pleased with my stay and look forward to returning soon.