Ava Resort Cancun - All Inclusive

I’ve been a loyal member of Legendary Vacation Club for over 10 years, and my family has been with them for more than 20. We’ve created many beautiful memories staying at their resorts in Puerto Vallarta, Cabo, and Cancún — going all the way back to when they were called Palace Resorts and then through their rebranding under the Hard Rock name. As a Hall of Fame member, I’ve always received excellent service, great food, and exceptional accommodations. That’s why I’m writing this — not as a casual traveler, but as someone deeply familiar with the standard this brand once upheld. The Scam Before the Stay A couple of months ago, I was contacted by someone claiming to be with Legendary. They had my membership number and offered me a special promotional stay at the new AVA Hotel in Cancún. Because they identified themselves using correct information, my guard was down. I was excited about the offer and purchased the package, which included discounted airfare — something I now know Legendary does not offer. Two weeks before my trip, I discovered the flights didn’t exist. When I visited the official Legendary website, a warning was posted stating they do not sell air + hotel deals and that a breach had occurred. That’s when I realized I had been scammed. I gave the scammers everything — my passport, driver’s license, credit card, and personal data. I immediately filed a report with Legendary. They acknowledged the breach had affected many other members, but what upset me most was that I was never informed of the breach beforehand — no email, no warning, nothing. In the past, they had warned about scams. This time, there was complete silence. Making the Trip Happen Anyway Despite the violation and financial loss, I rebooked the vacation on my own, paying a much higher airfare. We are a group of six, including four children, and had to book two separate rooms just to make it happen. I arrived at AVA Hotel still hopeful — I shared my story at check-in and asked only for one thing: a room upgrade so we could be together, just like we’ve always had at other Hard Rock resorts. I was told the hotel was only at 40% occupancy, so I thought this would be a simple gesture of goodwill. Instead, we were told there was no availability and received no assistance or empathy whatsoever. Not even an apology. I wasn’t asking for a refund — just for a small accommodation considering the circumstances and the long-standing relationship I’ve had with the company. Service and Experience at AVA Hotel To be clear, this portion of my review is purely about the hotel itself. From the moment we arrived, things felt… off. The entrance is very underwhelming, tucked behind what looks like a drop-off zone in a commercial area. The lobby is nice but not remarkable — especially considering this is a brand-new hotel. The layout is a long, sterile corridor that feels more like a shopping mall than a resort. It’s cold, disjointed, and lacks that warm, inviting feel Legendary prop

Stayed for 4 nights at AVA Resort Cancun and definitely enjoyed it. I was at first hesitant not to be at an adults only resort but AVA is large enough with plenty of areas for children that they never bothered us. Black Iron was an outstanding restaurant and we enjoyed all of the pools. The Dez "Day Club" was not what we expected (as we thought it would be a true "Day Club" but instead it was quiet with lots of older people (apart from the one fun day when they had a DJ and violin performer which was terrific and lots of fun). We spent more time at the Aquatico Pool and enjoyed that. We did enjoy the Dez Nightclub and the overall resort amenities. Big shout out to Angel (the bellman) who was exceptional and to Victor Rodriguez our favorite server at breakfast each morning.

Hotel much to big with "O" entertainment anyplace on site, awful! Unless you are a status member stay away! Pools are nice, drinks terrible. No beaches anyplace close, one and done at Ava Resort!!

The resort is beautiful. Everybody is very kind and there is a lot of amenities and things to do! The restaurants are fantastic, but the room service is not great. I don’t recommend it. Definitely make reservations for the restaurants. The real star of the show this week was Jose David at the pools. He went above and beyond everyday to create a wonderful experience for me and my friends. I sprained my ankle here on the second day and every day unasked, he would bring a towel wrapped with ice to put on my ankle. Very attentive and kind. Farit was also amazing at the adult only pool on my first day. These two employees, especially Jose David, made this trip so much more pleasurable. Their service was stellar especially in the conditions in which they work all day long. They endure so much in this heat in order for us to relax. Give them raises Ava!!!

Johnathan cabanas was a amazing bartender treated us with such kindness and answered all of the questions we had, while the other bartender Miguel treated us rudely and laughed in our face when we asked a question thank god Johnathan was there when he saw we weren’t being attended he immediately took our drinks. Johnathan was the best bartender!

Johnathan, the bartender on the north side cocktail bar was great! He gave great recommendations, was kind and professional, and surprised us with drinks. He went above and beyond to provide us great service. His friendliness and professionalism was a highlight during our trip. The food and drinks were amazing and one of the best I’ve had at an all inclusive resort.