Ava Resort Cancun - All Inclusive

I was at AVA Cancun for my friend’s 50th birthday trip, part of a big group that trusted this place because of past good experiences with Hard Rock. Big mistake. On the second night, while the parents were out, security and staff showed up at their suite and pushed to come inside. The only people in the room were teens and young adults (13–20) eating room service. No music, no alcohol, nothing wild. Yet staff interrogated a 13-year-old and asked if she was drunk and then hovered outside the room like they were waiting to catch them doing something. They never called any of the adults responsible for the room. Later, the resort tried to cover it with a fake narrative about “unattended minors” and “underage drinking.” That never happened. If they had any proof, they’d show camera footage. They didn’t—because there isn’t any. Then the General Manager singled out the only Jamaican guest in our group and accused him of giving alcohol to the kids, even though he wasn’t even there the night of the alleged incident. No evidence, no apology, just arrogance and then total silence from “customer care” when complaints were filed. If you’re booking a milestone trip or traveling with teens, think twice. AVA Cancun will take your money, invent accusations, target your group, and then ignore you when you demand accountability.

This is a beautiful, very modern resort. The rooms are spacious and the service at all restaurants is superb. QThe food is very good at most restaurants- they have a large variety to choose from, including two adult only restaurants. The beach is not great but the pools are very nice. There is a pool just for members which has spectacular service. My only complaint is that there is always trash in the hallways that the housekeepers ignore. The same trash stayed for days until I finally picked it up. I do not understand how the employees can just walk by it and ignore it. But everything g else was excellent. Highly recommend