Avis : Leonardo Royal Hotel Berlin Alexanderplatz

Réponse de l'établissement: Cher client, Nous vous remercions sincèrement pour votre avis sur notre chambre double confort. Nous sommes ravis d'apprendre que vous avez apprécié le bon fonctionnement de notre hôtel traditionnel et que notre grand parking répondait à vos besoins. Nous sommes particulièrement ravis d'apprendre que vous avez apprécié notre sélection de petits-déjeuners. Nous nous efforçons de proposer une variété d'options pour répondre aux goûts de nos clients et leur permettre de commencer la journée du bon pied. Merci d'avoir choisi le Leonardo Royal Berlin Alexanderplatz pour votre séjour. Nous espérons vous accueillir à nouveau prochainement. Cordialement, Katrin Kraske, Responsable Relations Clientèle, Cluster Est

Réponse de l'établissement: Cher client, nous sommes désolés d'apprendre votre récente expérience au Leonardo Royal Berlin Alexanderplatz. Le confort et la satisfaction de nos clients sont notre priorité absolue et nous sommes déçus d'apprendre que nous n'avons pas répondu à vos attentes lors de ce séjour. Nous regrettons profondément le problème de punaises que vous avez rencontré. Soyez assuré que nous avons informé notre équipe d'entretien afin d'éviter que de tels incidents ne se reproduisent. Nous espérons sincèrement avoir l'occasion de vous offrir à nouveau le service de haute qualité qui fait la réputation de notre hôtel. Cordialement, Katrin Kraske, Responsable Relations Clientèle, Cluster Est

Réponse de l'établissement: Dear Sandiriana Sidi,It's great to hear that you found our hotel conveniently located and our reception staff polite. That's what we love to guarantee to every guest at the Leonardo Royal Berlin Alexanderplatz. We are sorry to hear about your experience with our WiFi. We always aim to deliver seamless connectivity to our guests and it's disappointing to learn that we have not met your expectations in this regard.We appreciate your constructive feedback and will certainly use it to improve our services. It was our pleasure to host you and we look forward to welcoming you back in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Réponse de l'établissement: Dear Tanzhao,It is delightful to hear that you found our hotel to be a suitable choice for your business trip. We always strive to provide the utmost comfort and convenience for our guests, especially those travelling for work. Your positive ratings for our surroundings, amenities, cleanliness, and service are truly appreciated. It's our pleasure to have been able to meet your expectations.We look forward to welcoming you back on your future business trips.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Réponse de l'établissement: Dear Kumala Sari,It's delightful to hear that our location, cleanliness, and room size lived up to your expectations. Your recommendation means a lot to us at Leonardo Royal Berlin Alexanderplatz. We aim to provide our guests with a memorable experience, and we are thrilled to learn that we succeeded in your case. Should you find yourself in Berlin again, we would be more than pleased to welcome you back.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Réponse de l'établissement: Dear guest,We are delighted to hear about your pleasant experience at Leonardo Royal Berlin Alexanderplatz. We are glad that you enjoyed the spacious and stylish design of our Comfort Twin Room and the comfortable accommodation facilities we provided for you. We are very pleased to learn that you appreciated the daily room cleaning and the free tea and coffee making facilities. Your satisfaction is our greatest reward.Best regards,Katrin Kraske,Guest Relations Manager Cluster East

Réponse de l'établissement: Dear Qingli,Your high rating and positive review have truly brightened our day. It's wonderful to hear that you found the hotel's location convenient and our breakfast offerings to your liking. It's also great to know that our service staff's friendliness met your expectations.We would be honored to welcome you again at the Leonardo Royal Berlin Alexanderplatz in the near future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Réponse de l'établissement: Dear Guest,It's heartwarming to read about your positive experience at our Leonardo Royal Berlin Alexanderplatz hotel. We are pleased to hear that you appreciated the cleanliness of our property and enjoyed our breakfast selection.We understand that you initially missed finding indoor slippers in your room. In line with our commitment to sustainability, additional amenities like slippers and bathrobes are available upon request, and our reception team is always on hand to assist our guests with their needs.Your feedback encourages us to continue providing the best possible service and comfort to our guests. We look forward to welcoming you back on your next visit to Berlin.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Réponse de l'établissement: Dear Guest,It's delightful to hear that you found our location near Alexanderplatz to be convenient, and that you appreciated our abundant breakfast offerings. We're also pleased to note that our hotel stood out among the ones you visited in Germany.Booking during special events such as the marathon can indeed be challenging, and we're glad that you were able to secure a room with us at Leonardo Royal Berlin Alexanderplatz. We hope to see you again for your next visit to Berlin.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Réponse de l'établissement: Dear Siham Kadhim Ali,I regret to read that your experience at the Leonardo Royal Berlin Alexanderplatz did not meet your expectations. Your feedback regarding the room size and breakfast quality is taken very seriously. It's important to us that each guest feels comfortable during their stay. For future visits, please know we have a diverse range of room types and sizes available to better cater to your preferences. We constantly work on improving our services and your remarks provide valuable insight for this process.We sincerely hope that you will reconsider and allow us another opportunity to provide you with an improved stay.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East

Réponse de l'établissement: Dear Guest,We are glad to hear that your check-in process was smooth and you found our staff to be consistently friendly. Your commendation about the cleanliness is much appreciated as we take great pride in maintaining our facilities.We regret to learn about the slight defects you experienced in your room and the lack of soap. We will take note of this feedback to improve the overall guest experience. Additionally, we understand your concerns regarding the provision of complimentary mineral water and tea facilities. Please note, for future visits, we do provide a capsule machine for tea preparation and can also provide a kettle upon request.We also acknowledge your feedback about the room size. We offer a variety of room sizes to better cater to our guests' comfort and convenience. Your observations will be valuable in our continuous effort to enhance our services.Thank you for your commendations about our dining rooms and breakfast buffet. We are delighted to know that you found them to be very good.We look forward to welcoming you back to Leonardo Royal Berlin Alexanderplatz in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East